社區(qū) 發(fā)現(xiàn) Amazon 商品被買(mǎi)家投訴破損，瑕疵，【賬戶狀況】里...
商品被買(mǎi)家投訴破損，瑕疵，【賬戶狀況】里顯示為【商品狀況買(mǎi)家投訴】，我按照通知要求提交了2次申訴，但是都沒(méi)給過(guò)！
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我有款產(chǎn)品被客戶投訴，買(mǎi)家投訴稱(chēng)：商品存商品破損/瑕疵，商品送達(dá)時(shí)無(wú)法正常使用，或在送達(dá)一段時(shí)間后無(wú)法正常使用，沒(méi)有達(dá)到預(yù)期功能或與預(yù)期用途不兼容。
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目前這款產(chǎn)品已經(jīng)被下架。后臺(tái)里面的【賬戶狀況】里面的【商品狀況買(mǎi)家投訴】 有一個(gè)感嘆號(hào)。
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我按照業(yè)績(jī)通知里的要求，提交了2封申訴信（發(fā)票，采購(gòu)合同，收據(jù)都有同時(shí)附上），但是都沒(méi)給?過(guò)，并且亞馬遜在第二次的申訴信后回復(fù)我說(shuō)不再回復(fù)任何消息（在這種情況下，如果我再提交申訴，亞馬遜會(huì)暫停我的賬號(hào)嗎），具體如下：
我們收到了您提交的信息，但這些信息不足以重新啟售您的商品。 我為何會(huì)收到此郵件？ 您尚未向我們發(fā)送我們之前要求您提供的足夠的信息。我們需要此信息以解決我們收到的有關(guān)您商品真?zhèn)涡缘耐对V。出于隱私考慮，我們不能提供有關(guān)調(diào)查方法的詳情。
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?現(xiàn)在會(huì)怎么樣？ 您的商品信息將繼續(xù)處于停用狀態(tài)，我們不會(huì)再回復(fù)有關(guān)此問(wèn)題的電子郵件。如果繼續(xù)收到關(guān)于您商品的投訴，我們可能會(huì)停用您的亞馬遜賣(mài)家賬戶。 您可以在賣(mài)家平臺(tái)的“付款”部分查看余額和結(jié)算信息。如果您對(duì)這些資金有任何疑問(wèn)，請(qǐng)發(fā)送電子郵件至 payments-funds@amazon.com。
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投訴類(lèi)型：defective?
感謝您的支持，並感謝您在 Amazon Handmade 銷(xiāo)售。?
順頌 商祺，?
Handmade 誠(chéng)信團(tuán)隊(duì)
??
這種情況是意味著亞馬遜直接給我判死刑了嗎，還有機(jī)會(huì)申訴嗎，求大神指點(diǎn)，有償！?。》浅８兄x！
?
目前這款產(chǎn)品已經(jīng)被下架。后臺(tái)里面的【賬戶狀況】里面的【商品狀況買(mǎi)家投訴】 有一個(gè)感嘆號(hào)。
?
我按照業(yè)績(jī)通知里的要求，提交了2封申訴信（發(fā)票，采購(gòu)合同，收據(jù)都有同時(shí)附上），但是都沒(méi)給?過(guò)，并且亞馬遜在第二次的申訴信后回復(fù)我說(shuō)不再回復(fù)任何消息（在這種情況下，如果我再提交申訴，亞馬遜會(huì)暫停我的賬號(hào)嗎），具體如下：
我們收到了您提交的信息，但這些信息不足以重新啟售您的商品。 我為何會(huì)收到此郵件？ 您尚未向我們發(fā)送我們之前要求您提供的足夠的信息。我們需要此信息以解決我們收到的有關(guān)您商品真?zhèn)涡缘耐对V。出于隱私考慮，我們不能提供有關(guān)調(diào)查方法的詳情。
?
?現(xiàn)在會(huì)怎么樣？ 您的商品信息將繼續(xù)處于停用狀態(tài)，我們不會(huì)再回復(fù)有關(guān)此問(wèn)題的電子郵件。如果繼續(xù)收到關(guān)于您商品的投訴，我們可能會(huì)停用您的亞馬遜賣(mài)家賬戶。 您可以在賣(mài)家平臺(tái)的“付款”部分查看余額和結(jié)算信息。如果您對(duì)這些資金有任何疑問(wèn)，請(qǐng)發(fā)送電子郵件至 payments-funds@amazon.com。
?
投訴類(lèi)型：defective?
感謝您的支持，並感謝您在 Amazon Handmade 銷(xiāo)售。?
順頌 商祺，?
Handmade 誠(chéng)信團(tuán)隊(duì)
??
這種情況是意味著亞馬遜直接給我判死刑了嗎，還有機(jī)會(huì)申訴嗎，求大神指點(diǎn)，有償！?。》浅８兄x！
倒計(jì)時(shí)：
34 個(gè)回復(fù)
匿名用戶
贊同來(lái)自: fff2016 、 Jackxun 、 KingWing 、 Cathy1924 、 Georgina 、 老阿姨888 、 購(gòu)買(mǎi)按鈕 、 砸鍋賣(mài)鐵搞運(yùn)營(yíng) 、 海黛 、 求知欲大大的小白 、 amber123 、 TEA420 、 我在人間湊數(shù)的日子 、 尼古拉斯王二狗 、 15526070177 、 saldmslk 、 Bryce布萊斯 、 JeffBezos001 、 小炒魚(yú)CM 、 、 Lisa球球 更多 ?
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Dear Amazon Support,?
申訴目的
Thanks for your time to reading this email.?
We are very sorry to hear that ASIN XXX has been removed owing to negative customer return comments.
首先誠(chéng)懇道歉，并指出發(fā)生根本原因
We have carefully analyzed the return comments you listed, the feedback from the voice of the customer, return report and the customer review. The root causes of these issues may be caused by the following points:
1.Performance or quality not adequate
比如運(yùn)輸原因，工廠檢測(cè)不到位
2.Inaccurate website description
比如頁(yè)面描述不清晰導(dǎo)致客戶收到發(fā)現(xiàn)貨不對(duì)版
3.Defective item?
針對(duì)上面列出的問(wèn)題，一個(gè)個(gè)舉例出來(lái)，例子后面+發(fā)生原因-后續(xù)解決方案
我們是上面1，2，3點(diǎn)每個(gè)提供1-2個(gè)例子+發(fā)生原因-后續(xù)解決方案
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再加上下面一整個(gè)完整，詳細(xì)，清晰的行動(dòng)計(jì)劃和總結(jié)
Our Action Plan:
1.Strengthen the inspection of the quality inspection department and logistics transportation:
Firstly, We will strengthen the inspection of the quality inspection department. We will give the factory a complete quality inspection list, and ask the factory to troubleshoot the product according to our list one by one.
b.We ask the factory to extend the time of the product aging test. After that, we can get products with more stable product quality.
c.We will find a professional quality inspection team to help us carry out a full inspection of all products shipped. To ensure the yield of products shipped.
d.We will let the company's full-time quality inspectors go to train and perform detailed spot checks after the quality inspection team completes the quality inspection to ensure product quality.
e. In order to restrict the factory to attach importance to quality inspection, reduce the defect of the products. We will resign a quality agreement with the factory.?
f. We will replace various transportation ways to shorten the logistics transportation time.
g.We will strengthen our advertising and promotion efforts to achieve a better inventory circulation and avoid long-term storage in Amazon warehouses, which will consume all battery power.
h.We will let the customer service team go out for training in batches to improve the communication skills of the customer service team, as well as the ability of the customer service to solve problems.
2.Less Detailed or Accurate Page Description:
a.We will try more times to update the listing detail page and contact the amazon service support.
b.We will improved instruction manuals, with easy-to-understand text and pictures. Reduce customer misunderstandings.
c.Publish more videos and contents of product explanations and product operations on our social media. Let customers understand our products clearly in more ways.
3.Optimize product defects
a.We will contact amazon service support and request the Amazon team to help us turn off the option for customers to return products to Amazon warehouses that are still available for sale.
b. Create inventory removal orders. We will collect the recent quantity of all returned products, remove them to our overseas warehouse, and ship them to China for troubleshooting, to optimize product defects.
We are really sorry for any inconvenience caused to your team and Amazon customer. We will try our best to do better for Amazon customer in the future.
Thank you very much for your time.
Best regards
品牌名
?
我們用上面模板，申訴一次就能回來(lái)了，希望上面對(duì)您有幫助
?
?
匿名用戶
贊同來(lái)自: fff2016 、 Jackxun 、 KingWing 、 Cathy1924 、 Georgina 、 老阿姨888 、 購(gòu)買(mǎi)按鈕 、 砸鍋賣(mài)鐵搞運(yùn)營(yíng) 、 海黛 、 求知欲大大的小白 、 amber123 、 TEA420 、 我在人間湊數(shù)的日子 、 尼古拉斯王二狗 、 15526070177 、 saldmslk 、 Bryce布萊斯 、 JeffBezos001 、 小炒魚(yú)CM 、 、 Lisa球球 更多 ?
?
Dear Amazon Support,?
申訴目的
Thanks for your time to reading this email.?
We are very sorry to hear that ASIN XXX has been removed owing to negative customer return comments.
首先誠(chéng)懇道歉，并指出發(fā)生根本原因
We have carefully analyzed the return comments you listed, the feedback from the voice of the customer, return report and the customer review. The root causes of these issues may be caused by the following points:
1.Performance or quality not adequate
比如運(yùn)輸原因，工廠檢測(cè)不到位
2.Inaccurate website description
比如頁(yè)面描述不清晰導(dǎo)致客戶收到發(fā)現(xiàn)貨不對(duì)版
3.Defective item?
針對(duì)上面列出的問(wèn)題，一個(gè)個(gè)舉例出來(lái)，例子后面+發(fā)生原因-后續(xù)解決方案
我們是上面1，2，3點(diǎn)每個(gè)提供1-2個(gè)例子+發(fā)生原因-后續(xù)解決方案
?
再加上下面一整個(gè)完整，詳細(xì)，清晰的行動(dòng)計(jì)劃和總結(jié)
Our Action Plan:
1.Strengthen the inspection of the quality inspection department and logistics transportation:
Firstly, We will strengthen the inspection of the quality inspection department. We will give the factory a complete quality inspection list, and ask the factory to troubleshoot the product according to our list one by one.
b.We ask the factory to extend the time of the product aging test. After that, we can get products with more stable product quality.
c.We will find a professional quality inspection team to help us carry out a full inspection of all products shipped. To ensure the yield of products shipped.
d.We will let the company's full-time quality inspectors go to train and perform detailed spot checks after the quality inspection team completes the quality inspection to ensure product quality.
e. In order to restrict the factory to attach importance to quality inspection, reduce the defect of the products. We will resign a quality agreement with the factory.?
f. We will replace various transportation ways to shorten the logistics transportation time.
g.We will strengthen our advertising and promotion efforts to achieve a better inventory circulation and avoid long-term storage in Amazon warehouses, which will consume all battery power.
h.We will let the customer service team go out for training in batches to improve the communication skills of the customer service team, as well as the ability of the customer service to solve problems.
2.Less Detailed or Accurate Page Description:
a.We will try more times to update the listing detail page and contact the amazon service support.
b.We will improved instruction manuals, with easy-to-understand text and pictures. Reduce customer misunderstandings.
c.Publish more videos and contents of product explanations and product operations on our social media. Let customers understand our products clearly in more ways.
3.Optimize product defects
a.We will contact amazon service support and request the Amazon team to help us turn off the option for customers to return products to Amazon warehouses that are still available for sale.
b. Create inventory removal orders. We will collect the recent quantity of all returned products, remove them to our overseas warehouse, and ship them to China for troubleshooting, to optimize product defects.
We are really sorry for any inconvenience caused to your team and Amazon customer. We will try our best to do better for Amazon customer in the future.
Thank you very much for your time.
Best regards
品牌名
?
我們用上面模板，申訴一次就能回來(lái)了，希望上面對(duì)您有幫助
?
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