因更改運費模板導致購物車丟失申訴，請問該如何申訴呢？求一份申訴模板，感謝

發(fā)帖6次被置頂0次被推薦0次質量分1星回帖互動25次歷史交流熱度6.96% 歷史交流深度0%

Hello,?
?
We?are?contacting?you?because?you?have?misused?shipping?charges?on?product?detail?pages.?We?have?removed?your?Featured?Offer?Eligibility?for?all?ASINs.?
?
Why?did?this?happen??
We?received?a?complaint?about?your?listing?that?you?have?been?fluctuating?shipping?charges?on?the?product?detail?pages.?If?we?receive?more?complaints?about?your?listings,?we?may?remove?your?listing?and?may?not?allow?you?to?sell?to?Amazon.?
?
Fluctuating?shipping?charges?include,?but?are?not?limited?to:?
--?Changing?the?shipping?charges?on?a?template?repeatedly
?
We’re?here?to?help.?
To?learn?more?about?this?policy,?search?for?“Becoming?the?Featured?Offer”?in?Seller?Central?Help.
?
How?do?I?reactivate?my?Featured?Offer?Eligibility?
To?reactivate?your?Featured?Offer?Eligibility,?you?may?submit?the?following?to?notice-reversal@amazon.com:
--?A?confirmation?that?shipping?charges?for?your?ASINs?will?not?continue?to?fluctuate.
Has?your?Featured?Offer?Eligibility?been?removed?in?error??
If?you?believe?there?has?been?an?error,?please?tell?us?why?by?emailing?notice-reversal@amazon.com.?Your?explanation?should?include?the?following?information:?
--?The?reason?the?listing?has?fluctuating?shipping?charges
?
What?happens?if?I?do?not?provide?the?requested?information??
If?we?do?not?receive?the?requested?information,?your?Featured?Offer?Eligibility?will?remain?removed.
?
You?can?view?your?account?performance?at?( https://sellercentral.amazon.c ... _team?or?select?Account?Health?on?the?home?screen?of?the?Amazon?Seller?app?on?your?iOS?or?Android?device.?The?Account?Health?dashboard?shows?how?well?your?account?is?performing?against?the?performance?metrics?and?policies?required?to?sell?on?Amazon.

Sincerely,? Amazon.de
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因更改了自配送運費模板，導致購物車丟失，請問該如何申訴呢？求一份申訴模板，感謝！??！

3 個回復

夢伴 - 亞馬遜運營，擅長鋪貨類運營

贊同來自: Samuel 、一米陽光666 、 zwbyymxkou

親愛的亞馬遜，

我們收到了亞馬遜關于我們的商品詳情頁面上的運費波動的投訴。亞馬遜上列出的商品必須遵守所有適用的法律法規(guī)以及亞馬遜的政策。根據(jù)亞馬遜的建議，我們已經(jīng)徹底調(diào)查了這個問題。

-詳細說明違反上述政策的根本原因：
我們的員工都是新人。他們不了解亞馬遜的規(guī)則和政策，波動的運費包括但不限于重復更改模板上的運費，因為她們設置價格的時候，沒有根據(jù)我們的利潤率來定價，所以我們要求他們在運費模板做出修改，而他們對運費模板都不了解，所以導致了商品詳情頁面上的運費波動的投訴。

-確認我們的 ASIN 的運費不會繼續(xù)波動：
1.要求新人沒有培訓的情況下不得擅自改動運費模板，對于之前違反的新人，罰款500元。
2.讓有經(jīng)驗的銷售重新調(diào)整好運費模板，確保不會再發(fā)生波動的情況。

- 我們采取了哪些措施來防止將來發(fā)生類似的違規(guī)行為：
1.我們公司會開展新老員工的培訓，詳細說明有關亞馬遜的運費規(guī)則以及其他政策。
2.后面更多的以FBA為主，爭取在幾個月內(nèi)加大FBA的發(fā)貨占比。
3.法律、法規(guī)和政策可能會發(fā)生變化，對于國際賣家，因市場而異，因此我們會定期審核我們的庫存是否合規(guī)。這尤其包括使用庫存供稿添加或使用自動化系統(tǒng)上傳的列表。

我們有信心做得更好！請在收到此電子郵件后通知我們，或者如果您有任何希望我們提供的進一步信息。

感謝您的幫助，祝您有美好的一天！

此致，?