社區(qū) 發(fā)現(xiàn) Amazon 因更改運(yùn)費(fèi)模板導(dǎo)致購物車丟失申訴，請(qǐng)問該...
因更改運(yùn)費(fèi)模板導(dǎo)致購物車丟失申訴，請(qǐng)問該如何申訴呢？求一份申訴模板，感謝
發(fā)帖6次
被置頂0次
被推薦0次
質(zhì)量分1星
回帖互動(dòng)25次
歷史交流熱度6.96%
歷史交流深度0%
Hello,?
?
We?are?contacting?you?because?you?have?misused?shipping?charges?on?product?detail?pages.?We?have?removed?your?Featured?Offer?Eligibility?for?all?ASINs.?
?
Why?did?this?happen??
We?received?a?complaint?about?your?listing?that?you?have?been?fluctuating?shipping?charges?on?the?product?detail?pages.?If?we?receive?more?complaints?about?your?listings,?we?may?remove?your?listing?and?may?not?allow?you?to?sell?to?Amazon.?
?
Fluctuating?shipping?charges?include,?but?are?not?limited?to:?
--?Changing?the?shipping?charges?on?a?template?repeatedly
?
We’re?here?to?help.?
To?learn?more?about?this?policy,?search?for?“Becoming?the?Featured?Offer”?in?Seller?Central?Help.
?
How?do?I?reactivate?my?Featured?Offer?Eligibility?
To?reactivate?your?Featured?Offer?Eligibility,?you?may?submit?the?following?to?notice-reversal@amazon.com:
--?A?confirmation?that?shipping?charges?for?your?ASINs?will?not?continue?to?fluctuate.
Has?your?Featured?Offer?Eligibility?been?removed?in?error??
If?you?believe?there?has?been?an?error,?please?tell?us?why?by?emailing?notice-reversal@amazon.com.?Your?explanation?should?include?the?following?information:?
--?The?reason?the?listing?has?fluctuating?shipping?charges
?
What?happens?if?I?do?not?provide?the?requested?information??
If?we?do?not?receive?the?requested?information,?your?Featured?Offer?Eligibility?will?remain?removed.
?
You?can?view?your?account?performance?at?( https://sellercentral.amazon.c ... _team?or?select?Account?Health?on?the?home?screen?of?the?Amazon?Seller?app?on?your?iOS?or?Android?device.?The?Account?Health?dashboard?shows?how?well?your?account?is?performing?against?the?performance?metrics?and?policies?required?to?sell?on?Amazon.
Sincerely,? Amazon.de
?
因更改了自配送運(yùn)費(fèi)模板，導(dǎo)致購物車丟失，請(qǐng)問該如何申訴呢？求一份申訴模板，感謝?。?！
?
We?are?contacting?you?because?you?have?misused?shipping?charges?on?product?detail?pages.?We?have?removed?your?Featured?Offer?Eligibility?for?all?ASINs.?
?
Why?did?this?happen??
We?received?a?complaint?about?your?listing?that?you?have?been?fluctuating?shipping?charges?on?the?product?detail?pages.?If?we?receive?more?complaints?about?your?listings,?we?may?remove?your?listing?and?may?not?allow?you?to?sell?to?Amazon.?
?
Fluctuating?shipping?charges?include,?but?are?not?limited?to:?
--?Changing?the?shipping?charges?on?a?template?repeatedly
?
We’re?here?to?help.?
To?learn?more?about?this?policy,?search?for?“Becoming?the?Featured?Offer”?in?Seller?Central?Help.
?
How?do?I?reactivate?my?Featured?Offer?Eligibility?
To?reactivate?your?Featured?Offer?Eligibility,?you?may?submit?the?following?to?notice-reversal@amazon.com:
--?A?confirmation?that?shipping?charges?for?your?ASINs?will?not?continue?to?fluctuate.
Has?your?Featured?Offer?Eligibility?been?removed?in?error??
If?you?believe?there?has?been?an?error,?please?tell?us?why?by?emailing?notice-reversal@amazon.com.?Your?explanation?should?include?the?following?information:?
--?The?reason?the?listing?has?fluctuating?shipping?charges
?
What?happens?if?I?do?not?provide?the?requested?information??
If?we?do?not?receive?the?requested?information,?your?Featured?Offer?Eligibility?will?remain?removed.
?
You?can?view?your?account?performance?at?( https://sellercentral.amazon.c ... _team?or?select?Account?Health?on?the?home?screen?of?the?Amazon?Seller?app?on?your?iOS?or?Android?device.?The?Account?Health?dashboard?shows?how?well?your?account?is?performing?against?the?performance?metrics?and?policies?required?to?sell?on?Amazon.
Sincerely,? Amazon.de
?
因更改了自配送運(yùn)費(fèi)模板，導(dǎo)致購物車丟失，請(qǐng)問該如何申訴呢？求一份申訴模板，感謝?。?！
倒計(jì)時(shí)：
3 個(gè)回復(fù)
夢(mèng)伴 - 亞馬遜運(yùn)營，擅長(zhǎng)鋪貨類運(yùn)營
贊同來自: Samuel 、 一米陽光666 、 zwbyymxkou
我們收到了亞馬遜關(guān)于我們的商品詳情頁面上的運(yùn)費(fèi)波動(dòng)的投訴。亞馬遜上列出的商品必須遵守所有適用的法律法規(guī)以及亞馬遜的政策。根據(jù)亞馬遜的建議，我們已經(jīng)徹底調(diào)查了這個(gè)問題。
-詳細(xì)說明違反上述政策的根本原因：
我們的員工都是新人。他們不了解亞馬遜的規(guī)則和政策，波動(dòng)的運(yùn)費(fèi)包括但不限于重復(fù)更改模板上的運(yùn)費(fèi)，因?yàn)樗齻冊(cè)O(shè)置價(jià)格的時(shí)候，沒有根據(jù)我們的利潤(rùn)率來定價(jià)，所以我們要求他們?cè)谶\(yùn)費(fèi)模板做出修改，而他們對(duì)運(yùn)費(fèi)模板都不了解，所以導(dǎo)致了商品詳情頁面上的運(yùn)費(fèi)波動(dòng)的投訴。
-確認(rèn)我們的 ASIN 的運(yùn)費(fèi)不會(huì)繼續(xù)波動(dòng)：
1.要求新人沒有培訓(xùn)的情況下不得擅自改動(dòng)運(yùn)費(fèi)模板，對(duì)于之前違反的新人，罰款500元。
2.讓有經(jīng)驗(yàn)的銷售重新調(diào)整好運(yùn)費(fèi)模板，確保不會(huì)再發(fā)生波動(dòng)的情況。
- 我們采取了哪些措施來防止將來發(fā)生類似的違規(guī)行為：
1.我們公司會(huì)開展新老員工的培訓(xùn)，詳細(xì)說明有關(guān)亞馬遜的運(yùn)費(fèi)規(guī)則以及其他政策。
2.后面更多的以FBA為主，爭(zhēng)取在幾個(gè)月內(nèi)加大FBA的發(fā)貨占比。
3.法律、法規(guī)和政策可能會(huì)發(fā)生變化，對(duì)于國際賣家，因市場(chǎng)而異，因此我們會(huì)定期審核我們的庫存是否合規(guī)。這尤其包括使用庫存供稿添加或使用自動(dòng)化系統(tǒng)上傳的列表。
我們有信心做得更好！請(qǐng)?jiān)谑盏酱穗娮余]件后通知我們，或者如果您有任何希望我們提供的進(jìn)一步信息。
感謝您的幫助，祝您有美好的一天！
此致，?