社區(qū) 發(fā)現(xiàn) Amazon 產(chǎn)品安全問題下架，要求提供ISO1702...
產(chǎn)品安全問題下架，要求提供ISO17025報(bào)告來申訴-“Product Safety Concern”-不知道提供哪種報(bào)告及多久才會處理完重上架？
發(fā)帖42次
被置頂3次
被推薦0次
質(zhì)量分0星
回帖互動19次
歷史交流熱度2.65%
歷史交流深度0%
突然收到一封這樣的郵件之后，產(chǎn)品變狗。意思是產(chǎn)品安全部門檢查到客人投訴或差評的內(nèi)容后要求提供產(chǎn)品安全報(bào)告和產(chǎn)品改善計(jì)劃書，相片等等。
Product Safety asks that you please respond to the above concern by taking the following steps:
1.? ? MOST IMPORTANT: Submit all relevant safety testing data and certification for the item. We ask you include testing specifically relating to the incident in question. Please refer to the attached word document of “Product Compliance Guidelines” if you have any questions. PLEASE NOTE: An MSDS does not suffice for safety testing.
2.? ? If you have questions about the appropriate standards for the product, please consult with the laboratory directly.
3.? ? Complete the attached Product Safety Questionnaire. The questionnaire is geared towards addressing the safety concern that the customer has brought up. Please reach out to the manufacturer of the product for the details you might not have.
4.? ? Provide images of the product (front, back, accessories, and packaging). Images should include: model/serial number, safety/compliance marks & logos and safety labels & warnings on the product or packaging. Please also attach a copy of the instruction manual.
Thank you for your swift attention to this matter. We look forward to resolving this to our mutual customer’s satisfaction.
Please note:
While we investigate, product will remain unavailable for purchase from our website.
?同時第二封信就來了，沒有說很具體要實(shí)驗(yàn)室報(bào)告要做哪些項(xiàng)目，只說要問實(shí)險(xiǎn)室，等他們來決定。
Dear Seller,
?
We are currently removing all listings for some product(s) you have offered for sale on Amazon.com because of reported safety concerns.?
?
Please note that you will not be penalized for the first-time cancellation of these listings. However, we prohibit re-listing products on Amazon.com once it is brought to your attention that sales of those products are not permitted.
?
You should not ship any pending customer orders for this product yourself.
?
If you would like to appeal this decision, please submit testing documentation from an ISO 17025 certified laboratory to the appropriate standard to Seller Support.?Consult with the certified laboratory to determine the appropriate standard for the product as a whole. We cannot accept documentation for just the component parts.
我的問題是：
1。我想問大家有沒有遇到過這情況，看我的郵件來說，要提交什么報(bào)告，報(bào)告里要顯示什么內(nèi)容。
2。如果按要求提交亞馬遜要求的報(bào)告后，是不是會解封并上架的？這時間會是多長？如果亞馬遜不回復(fù)應(yīng)該怎么催？（我已回復(fù)了第一封郵件，但等了9天都沒回復(fù)的）
?
Product Safety asks that you please respond to the above concern by taking the following steps:
1.? ? MOST IMPORTANT: Submit all relevant safety testing data and certification for the item. We ask you include testing specifically relating to the incident in question. Please refer to the attached word document of “Product Compliance Guidelines” if you have any questions. PLEASE NOTE: An MSDS does not suffice for safety testing.
2.? ? If you have questions about the appropriate standards for the product, please consult with the laboratory directly.
3.? ? Complete the attached Product Safety Questionnaire. The questionnaire is geared towards addressing the safety concern that the customer has brought up. Please reach out to the manufacturer of the product for the details you might not have.
4.? ? Provide images of the product (front, back, accessories, and packaging). Images should include: model/serial number, safety/compliance marks & logos and safety labels & warnings on the product or packaging. Please also attach a copy of the instruction manual.
Thank you for your swift attention to this matter. We look forward to resolving this to our mutual customer’s satisfaction.
Please note:
While we investigate, product will remain unavailable for purchase from our website.
?同時第二封信就來了，沒有說很具體要實(shí)驗(yàn)室報(bào)告要做哪些項(xiàng)目，只說要問實(shí)險(xiǎn)室，等他們來決定。
Dear Seller,
?
We are currently removing all listings for some product(s) you have offered for sale on Amazon.com because of reported safety concerns.?
?
Please note that you will not be penalized for the first-time cancellation of these listings. However, we prohibit re-listing products on Amazon.com once it is brought to your attention that sales of those products are not permitted.
?
You should not ship any pending customer orders for this product yourself.
?
If you would like to appeal this decision, please submit testing documentation from an ISO 17025 certified laboratory to the appropriate standard to Seller Support.?Consult with the certified laboratory to determine the appropriate standard for the product as a whole. We cannot accept documentation for just the component parts.
我的問題是：
1。我想問大家有沒有遇到過這情況，看我的郵件來說，要提交什么報(bào)告，報(bào)告里要顯示什么內(nèi)容。
2。如果按要求提交亞馬遜要求的報(bào)告后，是不是會解封并上架的？這時間會是多長？如果亞馬遜不回復(fù)應(yīng)該怎么催？（我已回復(fù)了第一封郵件，但等了9天都沒回復(fù)的）
?
倒計(jì)時：
20 個回復(fù)
陽光老男孩 - 薛星照13530886253
贊同來自: 奮斗JPG可期未來 、 ZWBYLMJ
?
普及知識：比如充電認(rèn)證：UL，F(xiàn)CC認(rèn)證，醫(yī)療器戒FDA認(rèn)證等等。這些才是審核要求提供的認(rèn)證。如MSDS屬于危險(xiǎn)品檢測。(其實(shí)就是航空安全，un38.3屬于航海安全檢測)這種不屬于認(rèn)證規(guī)范欄目。所以提交無效的。
?
1：產(chǎn)品圖像（正面，背面，包裝）。產(chǎn)品或包裝上的型號，認(rèn)證標(biāo)記等標(biāo)簽。
通常一款產(chǎn)品包裝背面或是側(cè)面或是都有規(guī)格型號說明。同時認(rèn)證標(biāo)識都有。CE.ROHS.垃圾桶標(biāo)識等等
?
2：提供PDF格式的認(rèn)證文件。（因?yàn)槲也恢滥闶裁串a(chǎn)品，所以不確定具體的認(rèn)證）
?
3：申訴信的書寫規(guī)范。
產(chǎn)品安全問題。業(yè)績報(bào)告查看具體情況，差評等等。針對性的做預(yù)防改善，你做了那些措施，今后如何避免這種問題，就是所謂的POA三部。簡單明了。語句通順。
?
這種情況只要認(rèn)證OK，通過率很高的
?
持續(xù)關(guān)注，有問題可以回復(fù)我
?
?
陽光老男孩 - 薛星照13530886253
贊同來自: 奮斗JPG可期未來 、 ZWBYLMJ
?
普及知識：比如充電認(rèn)證：UL，F(xiàn)CC認(rèn)證，醫(yī)療器戒FDA認(rèn)證等等。這些才是審核要求提供的認(rèn)證。如MSDS屬于危險(xiǎn)品檢測。(其實(shí)就是航空安全，un38.3屬于航海安全檢測)這種不屬于認(rèn)證規(guī)范欄目。所以提交無效的。
?
1：產(chǎn)品圖像（正面，背面，包裝）。產(chǎn)品或包裝上的型號，認(rèn)證標(biāo)記等標(biāo)簽。
通常一款產(chǎn)品包裝背面或是側(cè)面或是都有規(guī)格型號說明。同時認(rèn)證標(biāo)識都有。CE.ROHS.垃圾桶標(biāo)識等等
?
2：提供PDF格式的認(rèn)證文件。（因?yàn)槲也恢滥闶裁串a(chǎn)品，所以不確定具體的認(rèn)證）
?
3：申訴信的書寫規(guī)范。
產(chǎn)品安全問題。業(yè)績報(bào)告查看具體情況，差評等等。針對性的做預(yù)防改善，你做了那些措施，今后如何避免這種問題，就是所謂的POA三部。簡單明了。語句通順。
?
這種情況只要認(rèn)證OK，通過率很高的
?
持續(xù)關(guān)注，有問題可以回復(fù)我
?
?