社區(qū) 發(fā)現(xiàn) Amazon 【產(chǎn)品安全審核】產(chǎn)品收到買家的評論中帶有...
【產(chǎn)品安全審核】產(chǎn)品收到買家的評論中帶有違禁詞被亞馬遜安全審核，后臺正常顯示，前臺變狗，有申訴成功的案例嗎？
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不是產(chǎn)品質(zhì)量問題，也不是產(chǎn)品本身問題，原因是買家使用不當造成的。
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亞馬遜要求如下：Product Safety asks that you please respond to the above concern by taking the following steps:
1. MOST IMPORTANT: Submit all relevant safety testing data and certification for the item. We ask you include testing specifically relating to the incident in question. Please refer to the attached word document of “Product Compliance Guidelines” if you have any questions. PLEASE NOTE: An MSDS does not suffice for safety testing.
The appropriate standard for this product appears to be UL 1598, but others may apply. If you have questions about the appropriate standards for the product, please consult with the laboratory directly.
2. Complete the attached Product Safety Questionnaire. The questionnaire is geared towards addressing the safety concern that the customer has brought up. Please reach out to the manufacturer of the product for the details you might not have.
3. Provide images of the product (front, back, accessories, and packaging). Images should include: model/serial number, safety/compliance marks & logos and safety labels & warnings on the product or packaging. Please also attach a copy of the instruction manual.
已知：證書無法提供，其他的都可以提供，求：能否申訴回來？或是有其他的補救和減少損失的方法？有親身經(jīng)歷的案例歡迎大家分享交流。
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亞馬遜要求如下：Product Safety asks that you please respond to the above concern by taking the following steps:
1. MOST IMPORTANT: Submit all relevant safety testing data and certification for the item. We ask you include testing specifically relating to the incident in question. Please refer to the attached word document of “Product Compliance Guidelines” if you have any questions. PLEASE NOTE: An MSDS does not suffice for safety testing.
The appropriate standard for this product appears to be UL 1598, but others may apply. If you have questions about the appropriate standards for the product, please consult with the laboratory directly.
2. Complete the attached Product Safety Questionnaire. The questionnaire is geared towards addressing the safety concern that the customer has brought up. Please reach out to the manufacturer of the product for the details you might not have.
3. Provide images of the product (front, back, accessories, and packaging). Images should include: model/serial number, safety/compliance marks & logos and safety labels & warnings on the product or packaging. Please also attach a copy of the instruction manual.
已知：證書無法提供，其他的都可以提供，求：能否申訴回來？或是有其他的補救和減少損失的方法？有親身經(jīng)歷的案例歡迎大家分享交流。
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Nigori - 八年歐亞運營
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