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所在分類:  Amazon 所屬圈子: Amazon 檢測(cè)認(rèn)證合規(guī)

產(chǎn)品被被投訴安全問題,product safety concern,只是家居用品,沒有帶電,投訴劃手,請(qǐng)問我該怎么做

發(fā)帖7次 被置頂1次 被推薦0次 質(zhì)量分1星 回帖互動(dòng)87次 歷史交流熱度8.33% 歷史交流深度0%
請(qǐng)問下,突然收到郵件,說產(chǎn)品安全問題,提示劃手什么的,還列了幾條投訴的內(nèi)容,接下來讓我提供某些認(rèn)證,但是產(chǎn)品非帶電,也不是兒童玩具,劃手的問題,不知道要檢測(cè)什么,請(qǐng)問各位大佬,我該怎么做,做哪些報(bào)告,現(xiàn)在還沒有檢測(cè)報(bào)告,15天找機(jī)構(gòu)來得及嗎?
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如下是郵件內(nèi)容,
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We ask that you please respond with the appropriate documentation within 15 days by taking the following steps:

1. MOST IMPORTANT: Submit all relevant safety testing data and certification for the product in English. Include testing specifically related to the incident in question. Please refer to the attached word document of “Product Compliance Guidelines” if you have any questions. PLEASE NOTE: An MSDS does not suffice for safety testing.

Please provide the appropriate standard for this product . If you have questions about the appropriate standards for the product, please consult with the laboratory directly

2. Provide images of the product (front, back, accessories, and packaging); safety/compliance marks and logos (e.g. FCC, UL, and ETL); and safety labels and warnings on the product or packaging. Please also attach the, model number, serial number, UPC code and a copy of the instruction manual.

Thank you for your cooperation on this important matter.

Please note:
Your product will be removed from the website if we do not hear back from you with the requested documents within the next 15 days.


To see the file named 'US_CA+Product+Compliance+Guidelines+-+17025.pdf' included with this correspondence, please use the Seller Central case link given below the signature.


Best Regards,

Mauricio R.
Amazon.com Product Safety
=======================================

If you are not the original recipient of this message, please do not reply to this message and respond via the following link: http://sellercentral.amazon.co ... vc%3F

NOTE: If you have FBA inventory associated with the listings above, it will be stranded and subject to required removals if the ASINs are not reinstated within 30 days. To avoid this please appeal and provide documentations at your earliest opportunity. For details on when your units are scheduled for automatic removal visit Fix stranded inventory: https://sellercentral.amazon.c ... tory/?
Please note that you must ensure removal/disposal orders are successfully executed.

If you experience any issues, please contact seller support using: https://sellercentral.amazon.c ... _home
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請(qǐng)問有什么辦法嗎,我是家紡產(chǎn)品,也是類似的問題
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