社區(qū) 發(fā)現(xiàn) Amazon 急!美國站玩具被召回recall,需要提...
急!美國站玩具被召回recall,需要提交signed letter of compliance符合性證明來說明這個(gè)ASIN不應(yīng)被召回,請(qǐng)問如何寫這個(gè)材料,有哪些注意點(diǎn)?
前些天listing突然INACTIVE,問了客服之后說是產(chǎn)品被召回(recall),下面附帶客服的回復(fù)內(nèi)容。
請(qǐng)問如何做這個(gè)材料?有沒有要注意的地方?最好求一份參照版
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謝謝大家!
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Hello from Amazon Selling Partner Support,
From your email, I understand that you would like to reinstate ASIN: B0XXXXXXXX.
Upon further investigation, If you believe that this product should not be subject to the recall, please write back to us attaching a signed letter of compliance. Your letter of compliance should include:
* the ASIN, UPC/EAN, and name of the product in question
* a statement of why you believe the product is not subject to the recall
* manufacture logo and letterhead
* Manufacture Quality Teams signature
A statement of how the product is not subject to the recall. For example, You should describe how the corrected product can be differentiated from the recalled version e.g. new serial numbers, manufactured after X day, etc. Unaffected batch codes and lot numbers will not be reinstated until the Amazon recalls team is satisfied that all inventory on the ASIN, regardless of seller, has been removed.
Once we receive your letter, we will pass it on to the appropriate team. They will investigate your request and we will contact you with their decision.
Thank you for selling with Amazon,
Dinesh. R
Amazon.com Seller Support
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