社區(qū) 發(fā)現(xiàn) Amazon 急！US站點Beauty類目產(chǎn)品收到美國...
急！US站點Beauty類目產(chǎn)品收到美國消費品安全委員會（CPSC）的立即召回通知，亞馬遜要求我們與CPSC聯(lián)系并要求我們聲明自愿召回已出售的商品，我們應(yīng)該怎么辦？
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產(chǎn)品類目：Beauty & Personal Care
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Dear Seller:
I am writing to inform you of a compliance matter needing your immediate attention involving the United States Consumer Product Safety Commission (“CPSC”) regarding the following ASINs that you sold on Amazon.
B0XXXXXXXX - PRODUCT TITLE
On March 2, 2021 Amazon received a letter from the CPSC in relation to the Immediate Recall of the ASINs mentioned above.
We respectfully request that you conduct the voluntary safety recall, or if you or the manufacturer have testing reports or other information that evidences the failure alleged by CPSC is not accurate, Amazon and CPSC need to know about that immediately.??
The CPSC has set certain deadlines with respect to a potential recall of the products, so it is crucial that you respond and engage in this dialogue as soon as possible.? Importantly, please be aware that if you do not do so, and Amazon must take action in relation to the ASINs and refund consumers, it will seek immediate reimbursement from you.
Please complete the following steps immediately:
1. Email the following contact at the CPSC: Joseph F. Williams, Senior Compliance Officer
o? ? ? ?Email: JFWilliams@cpsc.gov
2.? ? ? Please share with the CPSC that you are writing them to voluntary recall the ASINs B0XXXXXXXX, which you sold on Amazon.
3.? ? ? Send a screenshot of your communication with the CPSC to the following email: regulatoryscreenshots@amazon.com?
*? ? ? ? ? ? *? ? ? ? ? ? *
Please note that if we do not receive a screenshot from you of your communication with the CPSC within the next 24 hours, your selling privileges may be revoked according to your Business Solution Agreement.
Regards,
Amazon Product Safety
Amazon.com
This e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.
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我們現(xiàn)在正準(zhǔn)備把ASIN各種檢測報告和證書發(fā)給CPSC，請問發(fā)郵件給CPSC的時候有哪些點是需要注意的？有沒有模板可供參考？
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2021.8.13更新：
關(guān)注此問題且遭遇同樣原因被下架產(chǎn)品的賣家朋友請注意?。。∥覀冞@個被CPSC召回產(chǎn)品的店鋪已經(jīng)被扣款80W刀了！扣款的總額就是這個鏈接從上架到被下架的所有銷售額?。?！請大家引起重視！趕緊轉(zhuǎn)移庫存+撤銷同品牌授權(quán)的其他店鋪+注銷信用卡和店鋪！?。幼饕欤。。?/strong>
- 2月19日ASIN收到【商品合規(guī)性請求】，當(dāng)時listing還沒有被下架，我們及時提交了各種UL文件，2月26日ASIN通過了審核；
- 3月2日ASIN收到【Product Safety Concern】的case，listing直接被下架，我們也按照要求提供了各種UL文件，但是一直到今天都沒有恢復(fù)listing，詢問客服也說查不到原因。
- 早上來翻郵箱的時候突然發(fā)現(xiàn)了這封郵件：
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Dear Seller:
I am writing to inform you of a compliance matter needing your immediate attention involving the United States Consumer Product Safety Commission (“CPSC”) regarding the following ASINs that you sold on Amazon.
B0XXXXXXXX - PRODUCT TITLE
On March 2, 2021 Amazon received a letter from the CPSC in relation to the Immediate Recall of the ASINs mentioned above.
We respectfully request that you conduct the voluntary safety recall, or if you or the manufacturer have testing reports or other information that evidences the failure alleged by CPSC is not accurate, Amazon and CPSC need to know about that immediately.??
The CPSC has set certain deadlines with respect to a potential recall of the products, so it is crucial that you respond and engage in this dialogue as soon as possible.? Importantly, please be aware that if you do not do so, and Amazon must take action in relation to the ASINs and refund consumers, it will seek immediate reimbursement from you.
Please complete the following steps immediately:
1. Email the following contact at the CPSC: Joseph F. Williams, Senior Compliance Officer
o? ? ? ?Email: JFWilliams@cpsc.gov
2.? ? ? Please share with the CPSC that you are writing them to voluntary recall the ASINs B0XXXXXXXX, which you sold on Amazon.
3.? ? ? Send a screenshot of your communication with the CPSC to the following email: regulatoryscreenshots@amazon.com?
*? ? ? ? ? ? *? ? ? ? ? ? *
Please note that if we do not receive a screenshot from you of your communication with the CPSC within the next 24 hours, your selling privileges may be revoked according to your Business Solution Agreement.
Regards,
Amazon Product Safety
Amazon.com
This e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.
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我們現(xiàn)在正準(zhǔn)備把ASIN各種檢測報告和證書發(fā)給CPSC，請問發(fā)郵件給CPSC的時候有哪些點是需要注意的？有沒有模板可供參考？
?
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?
2021.8.13更新：
關(guān)注此問題且遭遇同樣原因被下架產(chǎn)品的賣家朋友請注意?。。∥覀冞@個被CPSC召回產(chǎn)品的店鋪已經(jīng)被扣款80W刀了！扣款的總額就是這個鏈接從上架到被下架的所有銷售額?。?！請大家引起重視！趕緊轉(zhuǎn)移庫存+撤銷同品牌授權(quán)的其他店鋪+注銷信用卡和店鋪！?。幼饕欤。。?/strong>
倒計時：
6 個回復(fù)
一路上有你
贊同來自:
當(dāng)時我們是收到歐盟的召回通知，然后我們是提交了亞馬遜要求的所有認(rèn)證、資料，開了幾十個case,都沒有成功。然后就必須要移倉，所有的庫存都不能在原listing賣了，而且必須有歐代。然后再提交POA，可以幫忙恢復(fù)原listing。但是經(jīng)此一役，原listing恢復(fù)也作用不大了，畢竟到現(xiàn)在好幾個月了，庫存都還沒移除完。
我們也根據(jù)亞馬遜郵件里留的歐盟產(chǎn)品安全委員會的聯(lián)系方式去嘗試溝通，但是沒有收到任何回復(fù)。
同樣的情況，英國跟歐盟一樣提交了所有的資料，認(rèn)證，一次就審核通過了；所以目前英國是正常可售的。我們猜測是不是因為英國脫歐的原因，不理會歐盟的召回。
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