產(chǎn)品不帶遙控器，也賣了很久了，但是不知道什么時(shí)候被系統(tǒng)添加了屬性-開關(guān)方式“remote“，圖片，描述，標(biāo)題，都是沒有提到remote的。估計(jì)是客人買去，然后向亞馬遜投訴了，亞馬遜抽查了庫存，判定為瑕疵品，目前產(chǎn)品還在入倉中，但是陸續(xù)已經(jīng)有部分變?yōu)殍Υ闷妨?。ASIN沒有被下架，依然是可售狀態(tài)。
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亞馬遜第一封郵件原文如下：

Hello from Fulfillment by Amazon,
We reviewed your inventory for your ASIN xxxx due to the following negative customer return comments:
The customer ordered a set of 24 submersible LED lights that were supposed to come with a remote control. The customer received the lights twice without the remote control, even though the product description stated it should include a remote control.
We have completed our initial examination of units sampled from your inventory for ASIN xxxx? within our fulfillment centers and it was determined item or parts are missing.
We identified following issue with the inventory? - The item is missing the? remote control.
Attached are images of the affected units. Please review the images and verify the issue. Please choose one of the following options within 48 hours to let us know how you would like to proceed:
1. Create a removal order and have your inventory returned to you
2. You wish our fulfillment centers to move only units missing parts to unfulfillable.
We appreciate your patience during this process.
Please note we have moved your inventory to reserved status until this issue is resolved. This will enable you to resume sales as soon as possible.
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我的回復(fù)郵件是這樣的：
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Dear Fulfillment by Amazon Team,
I appreciate your diligence in investigating the inventory matter concerning ASIN xxxxxx. Upon further review, we have identified an unexpected addition of remote-related information in the product attributes section on the detail page, which led to customer confusion. We have promptly rectified this discrepancy by updating the product details page to align with the actual product specifications. I can confirm that the product itself does not include a remote control, and the issue has been addressed to prevent any further misunderstandings with customers. Considering the above clarification, there is no need for removal or return of the inventory. We trust that this adjustment will prevent any future issues related to this matter. Thank you for your understanding and cooperation in this process.
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亞馬遜回復(fù)：
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Thank you for writing back to us.

We have check the information provided.

We have completed our initial examination of units sampled from your inventory for ASIN xxxxxx within our fulfillment centers.?

We identified following issue with the inventory? - The item is missing the? remote control.

Attached are images of the affected units. Please review the images to verify the issue. We are taking following action with inventory -?

No matching ASIN was provided within 48 hours, so we have begun to move your mislabeled units to Unfulfillable status.

You will be contacted again once corrective measures are completed or if we require further information from you. We appreciate your patience during this process.