目前賬戶已掛，找的服務(wù)商，具體POA內(nèi)容不清楚但是思路基本和大家一致，承認(rèn)錯誤，但是3次答復(fù)之后還是直接拒了
感謝大家
-------------------------------------------------------------------------------------------------------目前已做賬戶體檢，死因在于亞馬遜FC部門發(fā)現(xiàn)貨件里有不是我們在售的產(chǎn)品，我們賣的東西是工具配件，在里面發(fā)現(xiàn)了面罩
我們自己這邊倉庫是不會出現(xiàn)這樣問題的，每個箱子交給貨代之前都拍照了里面的東西再封箱
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?大家有碰到過這樣的問題嗎，說貨件里有不可售的替代品，我這批貨到庫都快賣完了來這一下
用的美森，看UPS的POD是都妥投了，內(nèi)容如下：
Hello, XXXX Business，Your Amazon Seller account has been deactivated. Your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. Why is this happening? Your Amazon seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. We observed that the shipment ID FBAXXXXXXXMK? you sent violates Amazon’s seller code of conduct and FBA inventory policy.?
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What should I include in a Plan of Action (POA)? The POA should explain what happened:
?? The root cause for Unsellable substitute on Shipment ID FBAXXXXXXXMK?
?? The actions you have taken to resolve the root cause.?
?? The steps you have taken to prevent going forward. How do I send the required information??
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Submit the documentation by following instructions in the banner on the top of your "Account Health" page: https://sellercentral.amazon.c ... board Or send them to sellercredit-appeals@-amazon.com.?
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Here are a few things to consider as you create your plan:
? ? -- Sourcing: Are you sourcing the product from a trusted supplier??
? ? -- Packaging: Are you fixing packing issues that caused items to get lost in the warehouse? For example, using a box from another product to pack your shipment. Rectify incorrect stickering, labeling and case pack errors.?
? ? -- Quantity: Are you verifying that the inbound quantity matches the PO prior to shipment and taking measures to ensure items??
? ? -- Shipping: Are you taking all appropriate steps and quality checks to ensure that the product is stored, packed, and shipped appropriately??
? ? -- Carrier error: Are you tracking your carrier to ensure it is delivered at an Amazon fulfillment center (FC)??
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What happens if I do not send the requested information or a sufficient explanation? If you do not provide a valid appeal, or choose not to appeal the account will remain deactivated. After 90 days following this notification, you may separately request a funds disbursement by contacting disbursement-appeals@-amazon.com. We will conduct a separate investigation to ev_aluate your account and if we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our Policies that protect our customers and selling partners, we may withhold some or all the funds in your account.?
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We’re here to help If you have questions about this policy or the information requested above, contact sellercredit-appeals@-amazon.com. You can view the FBA Policies and Requirements at: https://sellercentral.amazon.c ... 30350?
- Amazon Product Authenticity and Quality Help Page https://sellercentral.amazon.c ... 10130?
- Condition Guidelines https://sellercentral.amazon.com/gp/help/200339950?
- Selling Policies and Seller Code of Conduct https://sellercentral.amazon.com/gp/help/G1801?
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Has your account been deactivated in error? If you believe there has been an error, please submit an explanation. Your explanation should include the following information:?
? Evidence or examples that demonstrate that your account complies with our "Seller Policies and Seller Code of Conduct" and "Send FBA inventory to Amazon" policies.?
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You can view your account performance by visiting "Account Health": https://sellercentral.amazon.c ... em_ap You can also select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device. The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon. -- On iOS: https://itunes.apple.com/us/ap ... 41485 -- On Android: https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_US?
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此致， 賣家績效團(tuán)隊 Amazon.com
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這是突然有天晚上發(fā)了個郵件過來讓提交POA，然后后臺也出現(xiàn)了提交文件頁面，所需提交內(nèi)容如圖賬戶直接凍結(jié)，產(chǎn)品下架
備注：沒有提過任何索賠，只有一個SKU，這個問題貨件前后都海運(yùn)發(fā)貨，尾段卡車進(jìn)倉，沒出過一次問題，就這個美森尾段UPS出了問題，有大佬碰到過并解決了的嗎？還請指點(diǎn)指點(diǎn)啊，實(shí)在沒見過，好多服務(wù)商都沒見過
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