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所在分類:  公益分享 所屬圈子: Amazon Amazon各類申訴

收到濫用移除訂單警告?,F(xiàn)已POA申訴回來

發(fā)帖2次 被置頂0次 被推薦0次 質(zhì)量分0星 回帖互動(dòng)196次 歷史交流熱度12.77% 歷史交流深度0%
請(qǐng)假不在公司,然后老板收到線下的零散訂單。本來應(yīng)該創(chuàng)建多渠道訂單的,結(jié)果直接問我怎么創(chuàng)建移除訂單,我告訴他操作步驟,然后昨天就收到了濫用移除訂單警告。我直接呆住了,我沒有創(chuàng)建移除訂單啊,而且之前也沒有用移除訂單發(fā)到私人地址。 一看歷史訂單和他問我怎么創(chuàng)建移除訂單這個(gè)問題的日期,對(duì)上了,就是這個(gè)逼干的好事。他還不承認(rèn)是他干的,還說就是按照我的步驟來的,我真的服了這個(gè)老6,啥也不會(huì)還瞎操作。
大家最近少用移除庫(kù)存訂單發(fā)多渠道了吧,亞馬遜估計(jì)是在查這個(gè)事情,畢竟這也算是在鉆空子。
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還好我寫完P(guān)OA申訴回來了。
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警告信長(zhǎng)成這個(gè)樣子:
We are reaching out because it appears that you have recently used the removals tool for one or more of the following reasons:

* To send a replacement unit to a customer for any reason
* To send gifts or promotional items to former customers, friends or other partners or clients (i.e. Social Media Influencers)
* To fulfill customer orders from a different platform like your private website (MFN orders)
* To send product to potential redistributors

Please understand that the Removals Policy dictates the following:
We ship returns only to you, your warehouse, your supplier, or your distributor. In addition, the following restrictions apply:

In the North American marketplace, Removals cannot be shipped across borders, but we can ship to all 50 US States as well as all states in Mexico and Provinces in Canada. You are not allowed to use a Post Office Box (or any other private PO Box), as the delivery address for Removal Orders.

Inventory cannot be shipped to another fulfillment center.
Inventory cannot be used to send customer orders, gifts, or promotional items.
Inventory classified as non-transportable dangerous goods can only be disposed of.
Inventory cannot be shipped outside of the 50 United States or to PO, APO, FPO, or DPO boxes.
To ship to an address outside of the United States, see International return providers.
Note: This also applies if you have a Unified Account.

You can find all of the specific details pertaining to the Removals policy on this page in Seller Central:
https://sellercentral.amazon.c ... 36560

Kindly understand that a proper appeal to restore your permissions requires the elements below:

Step 1: Determine and acknowledge why this block should be removed.
Step 2: Evaluate your selling practices and give a reason why this activity occurred.
Step 3: Create a Plan Of Action ensuring that the issue will not be repeated moving forward.
Step 4: Respond with these details as soon as possible.

Understanding that this may impact your business, we urgently request that this situation be addressed.

Should you have any questions about this policy, please reply to this email or call into Seller Support and reference this message. If we determine that you continue to violate this policy, you could lose your ability to create removal orders.

We will keep this case open for 3 calendar days awaiting your response.
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這個(gè)問題如果不及時(shí)回復(fù)的話會(huì)取消創(chuàng)建移除庫(kù)存的權(quán)限,然后POA的重點(diǎn)是要寫你之后應(yīng)該怎么做。按照他的提示一步步來就好了。
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上傳之后第二天就收到了亞馬遜團(tuán)隊(duì)的回信,申請(qǐng)通過。


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已邀請(qǐng):

deanmax - 啊呸呸呸

贊同來自:

警告信是后臺(tái)業(yè)績(jī)通知里面的還是給郵箱發(fā)的郵件啊?我這邊后臺(tái)什么消息都沒,上周偶然發(fā)現(xiàn)不能創(chuàng)建移除訂單了,還以為是紫鳥的bug,這周需要做一個(gè)移除訂單的時(shí)候才覺得不對(duì)勁,問了客服才知道是被限制了
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