社區(qū) 發(fā)現(xiàn) Amazon 求一個(gè)郵件聯(lián)系買家刪除或更改差評的模板
求一個(gè)郵件聯(lián)系買家刪除或更改差評的模板
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求一個(gè)郵件聯(lián)系買家刪除或更改差評的模板
倒計(jì)時(shí)：
3 個(gè)回復(fù)
匿名用戶
贊同來自: 我在人間湊數(shù)的日子 、 這個(gè)冬天不下雪 、 Carine 、 Avalovely
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所以前面第一封郵件可以用咨詢式的內(nèi)容作為嘗試聯(lián)系：
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電郵主旨：Regarding your AMAZON.COM order feedback with 店鋪名稱
Dear Customer,
You recently left us a negative feedback regarding your order placed with?店鋪名稱on AMAZON.COM. We are sorry about the inconvenience.
Please kindly provide us with the SKU number under the bar code label on the item packaging or on the box or plastic wrapping the item was in. Please let us know exactly what’s the model of your device and we will look into this matter.
Sorry for the inconvenience and thank you for giving us the opportunity to rectify the matter.
Sincerely?yours
店鋪名稱 Customer Service Team
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對于上面這封郵件，客戶回復(fù)了才能有后續(xù)的故事，不然基本涼涼，客戶不會管你的，更不可能跟你協(xié)商什么刪除差評和改評價(jià)了，平臺的宗旨中客戶就是上帝可不是說著玩的，Jeff已經(jīng)把客戶養(yǎng)成真正的上帝了，沒辦法，我們賣家只能接受規(guī)則。如果有回信，后面可以嘗試聯(lián)系修改評價(jià)或者刪除評價(jià)。模板參考：
?
電郵主旨：Regarding your Amazon Product Review
Dear Customer,
Thank you for your purchase and taking the time to write a product review. We are terribly sorry to hear the product you received is defective and would like to know if we can send you a free replacement or assist you with a refund.
Customer reviews is important to us and we value your response. All responses will be used to further improve the quality of our service and products.
Please let us know how we may assist you to resolve the issue you have experienced.
Sorry for the inconvenience and thank you for giving us the opportunity to rectify the matter.
Sincerely?yours
店鋪名稱 Customer Service Team
?并不是所有的差評你聯(lián)系之后都能成功修改或者刪除的，只能說盡自己最大努力去做自己能做的事情，如果聯(lián)系后還是不能達(dá)到自己的目標(biāo)，可以嘗試找一下一些服務(wù)商做刪評處理，如果花錢能解決的事情，那基本沒什么事。如果花錢也刪除不了，只能想辦法多上一些好評覆蓋了。
?
匿名用戶
贊同來自: 我在人間湊數(shù)的日子 、 這個(gè)冬天不下雪 、 Carine 、 Avalovely
?
所以前面第一封郵件可以用咨詢式的內(nèi)容作為嘗試聯(lián)系：
?
電郵主旨：Regarding your AMAZON.COM order feedback with 店鋪名稱
Dear Customer,
You recently left us a negative feedback regarding your order placed with?店鋪名稱on AMAZON.COM. We are sorry about the inconvenience.
Please kindly provide us with the SKU number under the bar code label on the item packaging or on the box or plastic wrapping the item was in. Please let us know exactly what’s the model of your device and we will look into this matter.
Sorry for the inconvenience and thank you for giving us the opportunity to rectify the matter.
Sincerely?yours
店鋪名稱 Customer Service Team
?
對于上面這封郵件，客戶回復(fù)了才能有后續(xù)的故事，不然基本涼涼，客戶不會管你的，更不可能跟你協(xié)商什么刪除差評和改評價(jià)了，平臺的宗旨中客戶就是上帝可不是說著玩的，Jeff已經(jīng)把客戶養(yǎng)成真正的上帝了，沒辦法，我們賣家只能接受規(guī)則。如果有回信，后面可以嘗試聯(lián)系修改評價(jià)或者刪除評價(jià)。模板參考：
?
電郵主旨：Regarding your Amazon Product Review
Dear Customer,
Thank you for your purchase and taking the time to write a product review. We are terribly sorry to hear the product you received is defective and would like to know if we can send you a free replacement or assist you with a refund.
Customer reviews is important to us and we value your response. All responses will be used to further improve the quality of our service and products.
Please let us know how we may assist you to resolve the issue you have experienced.
Sorry for the inconvenience and thank you for giving us the opportunity to rectify the matter.
Sincerely?yours
店鋪名稱 Customer Service Team
?并不是所有的差評你聯(lián)系之后都能成功修改或者刪除的，只能說盡自己最大努力去做自己能做的事情，如果聯(lián)系后還是不能達(dá)到自己的目標(biāo)，可以嘗試找一下一些服務(wù)商做刪評處理，如果花錢能解決的事情，那基本沒什么事。如果花錢也刪除不了，只能想辦法多上一些好評覆蓋了。
?