社區(qū) 發(fā)現(xiàn) Amazon 求一個(gè)郵件聯(lián)系買(mǎi)家刪除或更改差評(píng)的模板
求一個(gè)郵件聯(lián)系買(mǎi)家刪除或更改差評(píng)的模板
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求一個(gè)郵件聯(lián)系買(mǎi)家刪除或更改差評(píng)的模板
倒計(jì)時(shí)：
3 個(gè)回復(fù)
匿名用戶(hù)
贊同來(lái)自: 我在人間湊數(shù)的日子 、 這個(gè)冬天不下雪 、 Carine 、 Avalovely
?
所以前面第一封郵件可以用咨詢(xún)式的內(nèi)容作為嘗試聯(lián)系：
?
電郵主旨：Regarding your AMAZON.COM order feedback with 店鋪名稱(chēng)
Dear Customer,
You recently left us a negative feedback regarding your order placed with?店鋪名稱(chēng)on AMAZON.COM. We are sorry about the inconvenience.
Please kindly provide us with the SKU number under the bar code label on the item packaging or on the box or plastic wrapping the item was in. Please let us know exactly what’s the model of your device and we will look into this matter.
Sorry for the inconvenience and thank you for giving us the opportunity to rectify the matter.
Sincerely?yours
店鋪名稱(chēng) Customer Service Team
?
對(duì)于上面這封郵件，客戶(hù)回復(fù)了才能有后續(xù)的故事，不然基本涼涼，客戶(hù)不會(huì)管你的，更不可能跟你協(xié)商什么刪除差評(píng)和改評(píng)價(jià)了，平臺(tái)的宗旨中客戶(hù)就是上帝可不是說(shuō)著玩的，Jeff已經(jīng)把客戶(hù)養(yǎng)成真正的上帝了，沒(méi)辦法，我們賣(mài)家只能接受規(guī)則。如果有回信，后面可以嘗試聯(lián)系修改評(píng)價(jià)或者刪除評(píng)價(jià)。模板參考：
?
電郵主旨：Regarding your Amazon Product Review
Dear Customer,
Thank you for your purchase and taking the time to write a product review. We are terribly sorry to hear the product you received is defective and would like to know if we can send you a free replacement or assist you with a refund.
Customer reviews is important to us and we value your response. All responses will be used to further improve the quality of our service and products.
Please let us know how we may assist you to resolve the issue you have experienced.
Sorry for the inconvenience and thank you for giving us the opportunity to rectify the matter.
Sincerely?yours
店鋪名稱(chēng) Customer Service Team
?并不是所有的差評(píng)你聯(lián)系之后都能成功修改或者刪除的，只能說(shuō)盡自己最大努力去做自己能做的事情，如果聯(lián)系后還是不能達(dá)到自己的目標(biāo)，可以嘗試找一下一些服務(wù)商做刪評(píng)處理，如果花錢(qián)能解決的事情，那基本沒(méi)什么事。如果花錢(qián)也刪除不了，只能想辦法多上一些好評(píng)覆蓋了。
?
匿名用戶(hù)
贊同來(lái)自: 我在人間湊數(shù)的日子 、 這個(gè)冬天不下雪 、 Carine 、 Avalovely
?
所以前面第一封郵件可以用咨詢(xún)式的內(nèi)容作為嘗試聯(lián)系：
?
電郵主旨：Regarding your AMAZON.COM order feedback with 店鋪名稱(chēng)
Dear Customer,
You recently left us a negative feedback regarding your order placed with?店鋪名稱(chēng)on AMAZON.COM. We are sorry about the inconvenience.
Please kindly provide us with the SKU number under the bar code label on the item packaging or on the box or plastic wrapping the item was in. Please let us know exactly what’s the model of your device and we will look into this matter.
Sorry for the inconvenience and thank you for giving us the opportunity to rectify the matter.
Sincerely?yours
店鋪名稱(chēng) Customer Service Team
?
對(duì)于上面這封郵件，客戶(hù)回復(fù)了才能有后續(xù)的故事，不然基本涼涼，客戶(hù)不會(huì)管你的，更不可能跟你協(xié)商什么刪除差評(píng)和改評(píng)價(jià)了，平臺(tái)的宗旨中客戶(hù)就是上帝可不是說(shuō)著玩的，Jeff已經(jīng)把客戶(hù)養(yǎng)成真正的上帝了，沒(méi)辦法，我們賣(mài)家只能接受規(guī)則。如果有回信，后面可以嘗試聯(lián)系修改評(píng)價(jià)或者刪除評(píng)價(jià)。模板參考：
?
電郵主旨：Regarding your Amazon Product Review
Dear Customer,
Thank you for your purchase and taking the time to write a product review. We are terribly sorry to hear the product you received is defective and would like to know if we can send you a free replacement or assist you with a refund.
Customer reviews is important to us and we value your response. All responses will be used to further improve the quality of our service and products.
Please let us know how we may assist you to resolve the issue you have experienced.
Sorry for the inconvenience and thank you for giving us the opportunity to rectify the matter.
Sincerely?yours
店鋪名稱(chēng) Customer Service Team
?并不是所有的差評(píng)你聯(lián)系之后都能成功修改或者刪除的，只能說(shuō)盡自己最大努力去做自己能做的事情，如果聯(lián)系后還是不能達(dá)到自己的目標(biāo)，可以嘗試找一下一些服務(wù)商做刪評(píng)處理，如果花錢(qián)能解決的事情，那基本沒(méi)什么事。如果花錢(qián)也刪除不了，只能想辦法多上一些好評(píng)覆蓋了。
?