最近一票貨物5000個(gè)通過(guò)亞馬遜國(guó)際物流配送入倉(cāng)，丟失了近400個(gè)貨物。
向亞馬遜索賠，提供了采購(gòu)合同，交貨證明（海運(yùn)入倉(cāng)單）。
因?yàn)橛?個(gè)月賬期，為符合亞馬遜要求，特意提前結(jié)算了貨款并補(bǔ)開了發(fā)票。
可是亞馬遜說(shuō)發(fā)票日期不是發(fā)貨前的日期，拒絕賠付。
有沒有小伙伴遇到過(guò)類似問題的？這種問題該怎么解決呢？一定要求發(fā)貨前的發(fā)票，對(duì)于有賬期的賣家來(lái)說(shuō)是否合理呢？在法律上站得住腳嗎？
求大佬解答!

以下是亞馬遜的case原文：
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原文1：
Hello from Amazon Selling Partner Support,
Thank you for your patience while we investigate shipment? FBA************?
Upon reviewing the " invoice.pdf " we found that the invoice is not accounting to all the units for this shipment FBA*********.
To proceed with our investigation, we require the proof of purchase or ownership for the inventory that you've asked us to investigate.?
The proof of purchase must be the original invoice from the supplier or manufacturer and must include the following information:?
- Date of the purchase?
- Product names of the missing items?
- Quantity purchased?
- Full name and address of the invoice issuer?
- Full name and address of the buyer?
The purchase price isn't required and may be concealed.
If you are the manufacturer, please send us a copy of the signed packing slip. The packing slip must include the following information:?
- Packing list date
- Shipment or purchase order ID?
- Product names of the missing items?
- Quantity shipped?
- Manufacturer signature or stamp
Make sure that you provide invoices for all of the units that you've sent in your shipments, from the invoice date to the receipt of the shipment currently under investigation.?
We do not accept pro forma invoices or sales or purchase contracts as proof of ownership because they don't demonstrate a completed purchase.?
Once we receive this information, we will continue our investigation. If we don't hear back from you within one business day, this case may be closed.
Thank you for selling with Amazon,
Sai V.
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提交發(fā)票后原文2：
Hello from Amazon Selling Partner Support,

Thank you for your patience while we investigate shipment? FBA*********?
The purchase date on the invoice that you provided was after the shipment's ship date. We can't accept the invoice as proof of purchase because the goods were bought after the inventory was sent to a fulfillment center.
Please provide us with the invoice that you received upon purchase of the goods shipped in shipment FBA*********?
___________________________________________________

We are unable to proceed with an investigation without valid documentation from you. This case will now be resolved. However, please feel free to reopen this case by clicking the link below when you are able to provide the required documentation and details.

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