遇到查驗(yàn)由于海關(guān)要求的檢測(cè)報(bào)告和亞馬遜要求的不一樣，重新做加上港口那邊的滯留費(fèi)比較貴貨代讓銷毀，誰知道海關(guān)直接把扣貨通知書發(fā)給了亞馬遜，導(dǎo)致頁面被刪除下架，亞馬遜讓聯(lián)系CPB的合規(guī)官，不然就召回啥的，并讓提供CPB的書面副本,確認(rèn)ASIN已由該機(jī)構(gòu)重新測(cè)試并且可以繼續(xù)銷售。 如果沒有此類確認(rèn)，ASINs將作為防范措施, 亞馬遜將繼續(xù)禁止顯示。

我們按照之前海關(guān)的要求做了新的檢測(cè)報(bào)告，報(bào)告結(jié)果顯示是合格的，然后給合規(guī)官發(fā)了四封郵件都沒回復(fù)，已經(jīng)一個(gè)月了，請(qǐng)問有沒有遇到過和其它好的解決方案，有沒有一整個(gè)流程大概要怎么操作？我的理解是要聯(lián)系上那個(gè)合規(guī)官讓他確認(rèn)新的的檢測(cè)報(bào)告是符合要求的，才可以恢復(fù)，但是那合規(guī)官一個(gè)月了都不回復(fù)，還有那貨還要去處理嗎？?

下面是亞馬遜的郵件
第一封：U.S. Customs and Border Protection (CBP) notified us that they have seized a shipment of your product [B07PLQ, B09Q] at the port of Los Angeles, CA on August 9, 2022. As a courtesy, we are providing you with a copy of the CBP Notice of Seizure, indicating that your product was seized for the violation of 15 USC 2068. This notice would have been previously provided to your carrier or customs brokerage provider and the address of the Importer of Record (IOR) on file with customs at time of entry.? If you have not received this notice previously, please contact your provider.

Please note that this notice is still under internal review at Amazon and may result in action against your account or product listing. If you believe this import enforcement action by the Government was taken in error, please refer to the attached Notice of Seizure for instructions on filing a petition with CBP. If CBP approves your petition, please provide a copy of the successful petition to gl-customs-inquiries@amazon.com for review.

Thank you,

Amazon, Global Trade Services

ref:_00D6A1UvSI._5003uyI2W4:ref

第二封：I am writing to inform you of a compliance matter needing your immediate attention involving the Customs Border Protection (“CBP”) regarding ASINs: B07PLQ, B09Q
On 9/26/2022, Amazon received the enclosed letter from the CBP outlining the CBP allegation that the Subject Product (ASINs B07PL, B09Q) violates a mandatory consumer product safety rule under the CPSA (or any other rule, regulation, standard, or ban under the CPSA or any other Act enforced by the CBP) or contains a defect that presents a substantial product hazard under CPSA Section 15(a)(1) or (2).
Amazon respectfully requests that you agree to the voluntary Stop-Sale and that you immediately do the following:
1. Email the following contact at the CBP: Jeffrey Parisi, Compliance Officer
- Email: jeffrey.a.parisi@cbp.dhs.gov
2. Please share with the CBP that you are writing to them in relation to the voluntary recall of your products, ASIN B07P- B09Q6, which you sold on Amazon.
3. Respond to this case with:
a) A screenshot of your email to the regulator as requested on steps 1 and 2.
b) Test reports to 16 CFR 1500.14(b)(8)(ii)(C) and (ASTM) D-4236, 16 CFR 1500.14(b)(8)(i)(C)(7) issued by a 17025 ISO certified laboratory and the respective Children’s Product Certificate (CPC)?
The CBP has set certain deadlines with respect to a potential recall of ASINs B07PL- B09Q6, so it is crucial that you respond to this case with the requested information within the next 24 hours. If you need additional time to obtain test reports, please indicate so in your response. Please be aware that if you do not do so, and Amazon must take action on B07PLQ- B09Q on your behalf, it will seek reimbursement from you for the cost of the process and the remedy offered to customers.
Please note, if we do not hear back from you within the next 24 hours, your seller privileges may be revoked according to your Business Solution Agreement.
?
我發(fā)給亞馬遜后回復(fù)的第三封郵件：
Thank you for your response to our inquiry on sample number 2022270400109. We appreciate your confirmation that you are actively engaged with the CPSC.

Amazon is currently waiting for this NOV's resolution so that in the case of a recall, we may facilitate the notification to consumers that purchased the affected products through our public recall notification process.

We request that you keep us updated on your engagement with the CPSC and the progress of the recall notification by providing a summary and screen shots of your engagement with the CPSC on sample number 2022270400109 every 14 days until the matter is resolved.

Thank you for your cooperation.

然后開CASE申訴回復(fù)的另一個(gè)模板，這個(gè)里面的檢測(cè)報(bào)告問題都能解決：
感謝您一直以來的耐心等待！關(guān)于您申請(qǐng)恢復(fù)ASIN: B09Q在售的請(qǐng)求，在此調(diào)查期間讓您等待我們深表歉意。

經(jīng)過相關(guān)團(tuán)隊(duì)回復(fù)，您申訴的流程有誤，您需要先聯(lián)系jeffrey.a.parisi@cbp.dhs.gov這個(gè)郵箱，再提供相關(guān)資料給我們。

因此，當(dāng)前審核團(tuán)隊(duì)關(guān)閉了恢復(fù)ASIN請(qǐng)求的申訴，請(qǐng)您先聯(lián)系郵箱：jeffrey.a.parisi@cbp.dhs.gov，并提供以下信息：

寫信給他們的有關(guān)自愿停止銷售您在亞馬遜上銷售的商品。 并提供CPB的書面副本,確認(rèn)ASIN已由該機(jī)構(gòu)重新測(cè)試并且可以繼續(xù)銷售。 如果沒有此類確認(rèn)，ASINs將作為防范措施,亞馬遜將繼續(xù)禁止顯示。

除上述信息外,請(qǐng)?zhí)峁?br />
1)移除不合規(guī)庫存

2)由CPSC批準(zhǔn)認(rèn)可的實(shí)驗(yàn)室出具的測(cè)試報(bào)告,日期在RC當(dāng)日或之后,確認(rèn)符合ASTM F963-17 (玩具)、CPSIA (鉛、鄰苯二甲酸鹽)和16 CFR 1501 (小零件測(cè)試(或ASTM F963-17 (小物品)的第4.6部分)要求注意：商品的所有鋼筆必須進(jìn)行測(cè)試,而不僅僅是黑紅色。 此外,請(qǐng)確保測(cè)試包含零件編號(hào)、型號(hào)、UPC編號(hào)或任何可幫助我們識(shí)別和確認(rèn)在亞馬遜上銷售的相同編號(hào)的編號(hào)*

3)由制造商、進(jìn)口商或私人標(biāo)簽商根據(jù)消費(fèi)品安全委員會(huì)網(wǎng)站上陳述的指南簽發(fā)的兒童商品證書(CPC)。 有關(guān)兒童產(chǎn)品證書的更多信息,請(qǐng)參閱消費(fèi)品安全委員會(huì)網(wǎng)站：https://www.cpsc.gov/Testing-C ... e-CPC

4)設(shè)計(jì)或主要供12歲或以下兒童使用的兒童商品必須帶有可辨性的永久標(biāo)志(通常稱為“追蹤標(biāo)簽”),即：貼在商品及其包裝上。

請(qǐng)確保所有生產(chǎn)商品及其包裝上粘貼有辨識(shí)的永久性標(biāo)志,并提供顯示以下信息的圖片：
?制造商或私人標(biāo)簽商的名稱
?商品生產(chǎn)地點(diǎn)和日期;有關(guān)制造流程的詳細(xì)信息,如批次、批次編號(hào),或其他識(shí)別特征
?有助于確定商品具體來源的任何其他信息。

有關(guān)追蹤標(biāo)簽的CPSC指南,請(qǐng)參閱https://www.cpsc.gov/Business- ... label

5)與CPSC合作的證明

6)糾正行動(dòng)計(jì)劃

在您聯(lián)系完此郵箱后，再提供相關(guān)資料給我們。