遇到查驗由于海關(guān)要求的檢測報告和亞馬遜要求的不一樣，重新做加上港口那邊的滯留費比較貴貨代讓銷毀，誰知道海關(guān)直接把扣貨通知書發(fā)給了亞馬遜，導(dǎo)致頁面被刪除下架，亞馬遜讓聯(lián)系CPB的合規(guī)官，不然就召回啥的，并讓提供CPB的書面副本,確認ASIN已由該機構(gòu)重新測試并且可以繼續(xù)銷售。 如果沒有此類確認，ASINs將作為防范措施, 亞馬遜將繼續(xù)禁止顯示。

我們按照之前海關(guān)的要求做了新的檢測報告，報告結(jié)果顯示是合格的，然后給合規(guī)官發(fā)了四封郵件都沒回復(fù)，已經(jīng)一個月了，請問有沒有遇到過和其它好的解決方案，有沒有一整個流程大概要怎么操作？我的理解是要聯(lián)系上那個合規(guī)官讓他確認新的的檢測報告是符合要求的，才可以恢復(fù)，但是那合規(guī)官一個月了都不回復(fù)，還有那貨還要去處理嗎？?

下面是亞馬遜的郵件
第一封：U.S. Customs and Border Protection (CBP) notified us that they have seized a shipment of your product [B07PLQ, B09Q] at the port of Los Angeles, CA on August 9, 2022. As a courtesy, we are providing you with a copy of the CBP Notice of Seizure, indicating that your product was seized for the violation of 15 USC 2068. This notice would have been previously provided to your carrier or customs brokerage provider and the address of the Importer of Record (IOR) on file with customs at time of entry.? If you have not received this notice previously, please contact your provider.

Please note that this notice is still under internal review at Amazon and may result in action against your account or product listing. If you believe this import enforcement action by the Government was taken in error, please refer to the attached Notice of Seizure for instructions on filing a petition with CBP. If CBP approves your petition, please provide a copy of the successful petition to gl-customs-inquiries@amazon.com for review.

Thank you,

Amazon, Global Trade Services

ref:_00D6A1UvSI._5003uyI2W4:ref

第二封：I am writing to inform you of a compliance matter needing your immediate attention involving the Customs Border Protection (“CBP”) regarding ASINs: B07PLQ, B09Q
On 9/26/2022, Amazon received the enclosed letter from the CBP outlining the CBP allegation that the Subject Product (ASINs B07PL, B09Q) violates a mandatory consumer product safety rule under the CPSA (or any other rule, regulation, standard, or ban under the CPSA or any other Act enforced by the CBP) or contains a defect that presents a substantial product hazard under CPSA Section 15(a)(1) or (2).
Amazon respectfully requests that you agree to the voluntary Stop-Sale and that you immediately do the following:
1. Email the following contact at the CBP: Jeffrey Parisi, Compliance Officer
- Email: jeffrey.a.parisi@cbp.dhs.gov
2. Please share with the CBP that you are writing to them in relation to the voluntary recall of your products, ASIN B07P- B09Q6, which you sold on Amazon.
3. Respond to this case with:
a) A screenshot of your email to the regulator as requested on steps 1 and 2.
b) Test reports to 16 CFR 1500.14(b)(8)(ii)(C) and (ASTM) D-4236, 16 CFR 1500.14(b)(8)(i)(C)(7) issued by a 17025 ISO certified laboratory and the respective Children’s Product Certificate (CPC)?
The CBP has set certain deadlines with respect to a potential recall of ASINs B07PL- B09Q6, so it is crucial that you respond to this case with the requested information within the next 24 hours. If you need additional time to obtain test reports, please indicate so in your response. Please be aware that if you do not do so, and Amazon must take action on B07PLQ- B09Q on your behalf, it will seek reimbursement from you for the cost of the process and the remedy offered to customers.
Please note, if we do not hear back from you within the next 24 hours, your seller privileges may be revoked according to your Business Solution Agreement.
?
我發(fā)給亞馬遜后回復(fù)的第三封郵件：
Thank you for your response to our inquiry on sample number 2022270400109. We appreciate your confirmation that you are actively engaged with the CPSC.

Amazon is currently waiting for this NOV's resolution so that in the case of a recall, we may facilitate the notification to consumers that purchased the affected products through our public recall notification process.

We request that you keep us updated on your engagement with the CPSC and the progress of the recall notification by providing a summary and screen shots of your engagement with the CPSC on sample number 2022270400109 every 14 days until the matter is resolved.

Thank you for your cooperation.

然后開CASE申訴回復(fù)的另一個模板，這個里面的檢測報告問題都能解決：
感謝您一直以來的耐心等待！關(guān)于您申請恢復(fù)ASIN: B09Q在售的請求，在此調(diào)查期間讓您等待我們深表歉意。

經(jīng)過相關(guān)團隊回復(fù)，您申訴的流程有誤，您需要先聯(lián)系jeffrey.a.parisi@cbp.dhs.gov這個郵箱，再提供相關(guān)資料給我們。

因此，當前審核團隊關(guān)閉了恢復(fù)ASIN請求的申訴，請您先聯(lián)系郵箱：jeffrey.a.parisi@cbp.dhs.gov，并提供以下信息：

寫信給他們的有關(guān)自愿停止銷售您在亞馬遜上銷售的商品。 并提供CPB的書面副本,確認ASIN已由該機構(gòu)重新測試并且可以繼續(xù)銷售。 如果沒有此類確認，ASINs將作為防范措施,亞馬遜將繼續(xù)禁止顯示。

除上述信息外,請?zhí)峁?br />
1)移除不合規(guī)庫存

2)由CPSC批準認可的實驗室出具的測試報告,日期在RC當日或之后,確認符合ASTM F963-17 (玩具)、CPSIA (鉛、鄰苯二甲酸鹽)和16 CFR 1501 (小零件測試(或ASTM F963-17 (小物品)的第4.6部分)要求注意：商品的所有鋼筆必須進行測試,而不僅僅是黑紅色。 此外,請確保測試包含零件編號、型號、UPC編號或任何可幫助我們識別和確認在亞馬遜上銷售的相同編號的編號*

3)由制造商、進口商或私人標簽商根據(jù)消費品安全委員會網(wǎng)站上陳述的指南簽發(fā)的兒童商品證書(CPC)。 有關(guān)兒童產(chǎn)品證書的更多信息,請參閱消費品安全委員會網(wǎng)站：https://www.cpsc.gov/Testing-C ... e-CPC

4)設(shè)計或主要供12歲或以下兒童使用的兒童商品必須帶有可辨性的永久標志(通常稱為“追蹤標簽”),即：貼在商品及其包裝上。

請確保所有生產(chǎn)商品及其包裝上粘貼有辨識的永久性標志,并提供顯示以下信息的圖片：
?制造商或私人標簽商的名稱
?商品生產(chǎn)地點和日期;有關(guān)制造流程的詳細信息,如批次、批次編號,或其他識別特征
?有助于確定商品具體來源的任何其他信息。

有關(guān)追蹤標簽的CPSC指南,請參閱https://www.cpsc.gov/Business- ... label

5)與CPSC合作的證明

6)糾正行動計劃

在您聯(lián)系完此郵箱后，再提供相關(guān)資料給我們。