1、社區(qū)認證答主免費參與圍觀（限可公開的付費提問），在帖主選擇中了答案后（即進入公示期），才可以參與圍觀回帖并參與回帖交流互動。即仍顯示為“到期時間……”的是尚未進入公示期的，暫不能查看回帖內(nèi)容。
2、 如果在懸賞結(jié)束后未及時看已圍觀的帖子內(nèi)容，可以通過社區(qū)用戶個人詳情頁列表中找到：點擊右上角“個人頭像”找到“圍觀記錄”，此處有所有圍觀帖列表，點擊進入后即可查看。
3、常規(guī)用戶參與圍觀的基準費用，與有償提問的金額大小、圍觀的先后次序、圍觀的人數(shù)有關(guān)：
（1） 提問獎金越高，則圍觀基準費用越高；
（2） 例如圍觀人數(shù)每增加5人，則圍觀基準費用增加0.5元。即越早參與圍觀，為圍觀支付的費用相對就越少。
4、圍觀費用10%支付給發(fā)起提問的帖主，40%納入提問獎金并由被選中答案的答主共同分配，剩余費用納入平臺管理和維護費用。
5、優(yōu)秀的提問質(zhì)量可以吸引更多人參與圍觀，以共同分攤付費發(fā)帖的費用支出。
6、私密懸賞帖（不公開懸賞答案的）目前僅限帖主、參與回帖互動的答主（在答案選擇期前回帖的）、高活躍度威望值用戶，在該帖進入公示期后可以查看該帖下的所有回帖。最佳答案選擇期后參與回帖的無法查看該帖的所有回帖。私密懸賞帖結(jié)束30天以后，「知無不言」社區(qū)可以選擇合適的內(nèi)容通過適當(dāng)?shù)那肋M行推送。
7、現(xiàn)在您可以
立即申請知識會(答主)權(quán)限。
在支付圍觀費用前，請詳細查看圍觀規(guī)則并了解潛在的問題。
1. 帖主為該提問支付了費用，此帖付費后方可圍觀查看。
2. 風(fēng)險提示：圍觀費用一經(jīng)支付即不可取消或退還，可能存在懸賞帖無標準答案或理想答案的情形。
3. 圍觀費用將分配給帖主10%，其余的圍觀費用將納入獎勵金額。所圍觀的問題答案將會在懸賞結(jié)束后顯示。
是否繼續(xù)圍觀？
倒計時：
6 個回復(fù)
Curry666
贊同來自: M丶Dynasty 、 我就是傻逼
在這之前請樓主先弄清楚最主要的是什么原因?qū)е碌?，我之前是因為產(chǎn)品包裝的問題，以下是我根據(jù)以前安全投訴的模板修改的，現(xiàn)在調(diào)查通過了。請樓主根據(jù)自己的實際情況，補充和修改原因措施之類的，盡量說些客觀原因。（我們產(chǎn)品當(dāng)時一共就2個4星review，內(nèi)容說的都還可以）
?
Thank you for telling us about the buyer feedback of our product. We understand quality is quite important for the product. Referring to the high rate of negative customer experience of ASIN:XXX, SKU XXX
In fact, the reviews of this item is good. Based on our communication with manufacturers, we think that the cause of the high rate of negative customer experience may be one of the following:
1. Our packing is not good enough. The (你的產(chǎn)品名稱) are damaged in transit.
2. Our QC dept didn't do more strict and careful inspection before shipment. So the customer has received bad product(你的產(chǎn)品名稱)
In any case, we have a certain responsibility for it, we are very sorry for this, and we had already offered full refund to the customers who received the damaged/problem products. If you can give us a chance to reinstate this listing, we will do as follows:
1. We will provide better packaging to avoid damage to the product during transit.For example, we will use more foams in the carton of this product.
2. To resolve this issue and avoid the similar issues in the future, we'll ask the supplier to do the Aging Testing at least 48 hours to assure the quality.?
3. We ourselves will require our QC dept to do more strict and careful inspection before shipment.
4. We will check all the products we've been sold, any complaints or product issues we will solve them in proper way within 12h in favor of the customer's right.
5. If any selling questions, we will consult Amazon for help.
Sincerely, we write this. We will try our best to provide our restored on Amazon of this item.
We believe Amazon will give this issue a serious consideration, and to us, there is a hope, a new chance for us!
Look forward to receive your reply.
Best regards
?
注意事項：英文客服收到郵件之后會說感謝你的回復(fù)，調(diào)查結(jié)束完成會告訴我結(jié)果。記得多催催，因為英文客服辦事效率真的很慢，足足一個月才給我調(diào)查好。最后給我的答復(fù)是建議我多加泡沫，如果未來再有這種情況，這個ASIN碼可能就不讓我賣了。（我們是產(chǎn)品體積有點點大）
希望以上內(nèi)容能對你有所幫助！