社區(qū) 發(fā)現(xiàn) Amazon 求實(shí)踐過的、靠譜的刪差評(píng)話術(shù)或方法，我的...
求實(shí)踐過的、靠譜的刪差評(píng)話術(shù)或方法，我的話術(shù)是首先說明原因，然后說明愿意退款或送一個(gè)新的。如果買家接受的話，準(zhǔn)備再在第二封郵件這里請(qǐng)求刪差評(píng)或改好評(píng)?，F(xiàn)在的結(jié)果令我窒息，畢竟還有那么多庫(kù)存沒賣掉......
發(fā)帖86次
被置頂16次
被推薦1次
質(zhì)量分1星
回帖互動(dòng)220次
歷史交流熱度8.8%
歷史交流深度0%
最近有2批貨，好幾千個(gè)產(chǎn)品，幾十萬貨值，由于工廠某個(gè)細(xì)節(jié)沒做好，來了大量差評(píng)。。。。
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不敢S好評(píng)，怕被封店鋪。后面找服務(wù)商根據(jù)差評(píng)鏈接查郵箱，暫時(shí)查了5個(gè)。郵箱是準(zhǔn)確的，下單姓名跟留差評(píng)那里的姓名對(duì)得上。
?
不過聯(lián)系了5個(gè)，只有1個(gè)回復(fù)了（這個(gè)差評(píng)也還是沒刪掉）。其余4個(gè)都沒回復(fù)。。。我的話術(shù)是首先說明原因，然后說明愿意退款或送一個(gè)新的。如果買家接受的話，準(zhǔn)備再在第二封郵件這里請(qǐng)求刪差評(píng)或改好評(píng)。
?
現(xiàn)在的結(jié)果令我窒息，畢竟還有那么多庫(kù)存沒賣掉。所以想請(qǐng)教一下各位做得好的大佬，針對(duì)差評(píng)，你們是怎么解決或叫買家刪除的呢？多謝了?。?！
?
備注一下：
1 站內(nèi)信，目前不太敢，怕被抓封店鋪。當(dāng)然，如果你們的話術(shù)等很高明且很難被抓的話，也可分享
?
不敢S好評(píng)，怕被封店鋪。后面找服務(wù)商根據(jù)差評(píng)鏈接查郵箱，暫時(shí)查了5個(gè)。郵箱是準(zhǔn)確的，下單姓名跟留差評(píng)那里的姓名對(duì)得上。
?
不過聯(lián)系了5個(gè)，只有1個(gè)回復(fù)了（這個(gè)差評(píng)也還是沒刪掉）。其余4個(gè)都沒回復(fù)。。。我的話術(shù)是首先說明原因，然后說明愿意退款或送一個(gè)新的。如果買家接受的話，準(zhǔn)備再在第二封郵件這里請(qǐng)求刪差評(píng)或改好評(píng)。
?
現(xiàn)在的結(jié)果令我窒息，畢竟還有那么多庫(kù)存沒賣掉。所以想請(qǐng)教一下各位做得好的大佬，針對(duì)差評(píng)，你們是怎么解決或叫買家刪除的呢？多謝了?。?！
?
備注一下：
1 站內(nèi)信，目前不太敢，怕被抓封店鋪。當(dāng)然，如果你們的話術(shù)等很高明且很難被抓的話，也可分享
倒計(jì)時(shí)：
11 個(gè)回復(fù)
匿名用戶
贊同來自: CharlesGin 、 123789fan 、 Boomshy
?
處理差評(píng)的基本流程如下：
1. 找到差評(píng)：先把所有差評(píng)買家郵箱查出來，可以找服務(wù)商，也可試試下方附件1的方法。
2. 處理差評(píng)：聯(lián)系買家改差評(píng), 不同的買家采用不同的話術(shù)
1) 對(duì)那種很明顯惡意給不同賣家差評(píng)的直接開Case申請(qǐng)移除差評(píng)，方法如下：
開Case向亞馬遜申請(qǐng)Remove, 內(nèi)容模板如下：
Dear Amazo, I'm writing to report that somebody is abusing the review system and keeping leaving negative reviews on my listing. As a result, my sales have been dropping off badly, which is less than xx units per day now. However, the average sales were xx units per day before the review abuse. According to the review abuse, not only my business is under high risk of beingdestroved. but it also sets an example to this person that it is an easy way to beat competitors without punishment. If things go on like this, fewer and fewer sellers will follow amazons policies. The fair
and honest shopping environment we have ever built together will completely be destroyed.
Evidence of the review abuse as follows :?
Reviewer's Profile link:
1-Star Review Links :?
Please remove the negative reviews before I receive more. Looking forward to your reply. Sincerely, XXX
或者點(diǎn)擊 Report Abuse :
聯(lián)系買家和亞馬遜申請(qǐng)都無法移除的情況，直接去 review 鏈接下，用大量買家號(hào)點(diǎn)擊 report abuse, 也是一種方法。有概率會(huì)被刪除。100-200 個(gè)左右權(quán)重高的買家號(hào)點(diǎn)完有概率刪除。還是無法移除差評(píng)的情況下，我們要做的是讓差評(píng)盡量不要展現(xiàn)在首頁。
操作也很簡(jiǎn)單 :
a. 沒有跟其他站點(diǎn)共享的情況，一個(gè)頁面最多顯示 8 個(gè)Review .
b. 計(jì)算需要點(diǎn)贊的 review 個(gè)數(shù): 差評(píng)后面有 n 個(gè)好評(píng)，就要最少點(diǎn) n+1 個(gè)好評(píng)的鏈接。
c. 每個(gè)好評(píng)鏈接，點(diǎn) 10 次左右 helpful 基本差不多了。
?
2) 對(duì)那種明確抱怨了產(chǎn)品缺點(diǎn)的可以給 Refund 或者 Replacement ,?有些買家會(huì)比較有原則，不愿意用補(bǔ)償改變他的評(píng)價(jià),可以建議并請(qǐng)求他保留原有評(píng)論內(nèi)容，并在后面 Update 一段新的評(píng)論。態(tài)度要誠(chéng)懇，有錯(cuò)及時(shí)道歉，有問題及時(shí)解決，話術(shù)不要千篇一律，一定要看了買家Profile以及差評(píng)內(nèi)容之后再針對(duì)性地編輯郵件內(nèi)容。
頻率：第一周給所有差評(píng)買家發(fā)一次郵件，第二周給剩下沒回復(fù)的買家發(fā)郵件, 開頭可以是這樣的 :?We are sure you are extremely busy and we just wanted to reconnect to see?if we could be of any assistance to you. I really wish to hear something from you about that. Your attention to that case is really important for us, any updating or comments from you is highly appreciated. 后面再加一套新的請(qǐng)求改差評(píng)的話術(shù)，改話術(shù)可以用Chatgpt等軟件，具體方法參見附件2.?
第一周的郵件溝通模板分享如下：
第一封郵件建立聯(lián)系的通用模版：
Dear__, This is__from__customer service
I'm so sorry that we screwed up your order of the __. I wanted to let you know that I really appreciate you giving us an opportunity to make things right. I'd like to make a full refund or replacement for you (at our expense). Please let me
know if it meets your expectations. Thank you again for your time and your patience!
Sincerely, XXX
適用于買家誤解的模板：
Dear__, I'm sorry you didn't get what you were looking for. You expected__, but received___instead. If I were in your situation, I'd be pretty upset too. Here's how we plan on making things right : 1. 2. 3. Also, I'd like to compensate you for your inconvenience.
Looking forward to your reply
Sincerely, XXX
適用于產(chǎn)品存在小缺陷，發(fā)表改進(jìn)建議的買家：
Dear_, I really appreciate you taking the time to let us know our mistakes. Here's a short summary of the changes we've made based on your feedback. 1. 2. 3. Thanks for giving us the chance to turn things around. Can we make this up to you (at our expense)?
Sincerely, XXX
第二封郵件請(qǐng)求改評(píng)價(jià)：
Hi,_ We have(你完成的補(bǔ)償措施)
Thanks for being patient with us and Ireally appreciate it.
If you feel comfortable, would you mind sharing an update on your experience? It would give other customers some much-needed peace of mind.?
Sincerely, XXX
?
或者這樣：
Hello Sharon,
Thanks for your reply. We are so glad we can do something to compensate you. We have given you a full refund, please check it !?By the way, we are a growing company and the negative comment has a bad effect on our account,could you please give us a chance to update it if you are satisfied with our after-sale service? According to your advices, we promise that we will try to improve the product quality in the future. If you agree to help us to update the comment, you can follow the steps listed below :
1. Go to your Amazon account.
2. Roll down and click “Product Reviews Written by You” under Personalization.
3. Click “Remove review” or “Edit review” about our goods.
If you have any questions,please feel free to contact us.
Best Regards
?
匿名用戶
贊同來自: CharlesGin 、 123789fan 、 Boomshy
?
處理差評(píng)的基本流程如下：
1. 找到差評(píng)：先把所有差評(píng)買家郵箱查出來，可以找服務(wù)商，也可試試下方附件1的方法。
2. 處理差評(píng)：聯(lián)系買家改差評(píng), 不同的買家采用不同的話術(shù)
1) 對(duì)那種很明顯惡意給不同賣家差評(píng)的直接開Case申請(qǐng)移除差評(píng)，方法如下：
開Case向亞馬遜申請(qǐng)Remove, 內(nèi)容模板如下：
Dear Amazo, I'm writing to report that somebody is abusing the review system and keeping leaving negative reviews on my listing. As a result, my sales have been dropping off badly, which is less than xx units per day now. However, the average sales were xx units per day before the review abuse. According to the review abuse, not only my business is under high risk of beingdestroved. but it also sets an example to this person that it is an easy way to beat competitors without punishment. If things go on like this, fewer and fewer sellers will follow amazons policies. The fair
and honest shopping environment we have ever built together will completely be destroyed.
Evidence of the review abuse as follows :?
Reviewer's Profile link:
1-Star Review Links :?
Please remove the negative reviews before I receive more. Looking forward to your reply. Sincerely, XXX
或者點(diǎn)擊 Report Abuse :
聯(lián)系買家和亞馬遜申請(qǐng)都無法移除的情況，直接去 review 鏈接下，用大量買家號(hào)點(diǎn)擊 report abuse, 也是一種方法。有概率會(huì)被刪除。100-200 個(gè)左右權(quán)重高的買家號(hào)點(diǎn)完有概率刪除。還是無法移除差評(píng)的情況下，我們要做的是讓差評(píng)盡量不要展現(xiàn)在首頁。
操作也很簡(jiǎn)單 :
a. 沒有跟其他站點(diǎn)共享的情況，一個(gè)頁面最多顯示 8 個(gè)Review .
b. 計(jì)算需要點(diǎn)贊的 review 個(gè)數(shù): 差評(píng)后面有 n 個(gè)好評(píng)，就要最少點(diǎn) n+1 個(gè)好評(píng)的鏈接。
c. 每個(gè)好評(píng)鏈接，點(diǎn) 10 次左右 helpful 基本差不多了。
?
2) 對(duì)那種明確抱怨了產(chǎn)品缺點(diǎn)的可以給 Refund 或者 Replacement ,?有些買家會(huì)比較有原則，不愿意用補(bǔ)償改變他的評(píng)價(jià),可以建議并請(qǐng)求他保留原有評(píng)論內(nèi)容，并在后面 Update 一段新的評(píng)論。態(tài)度要誠(chéng)懇，有錯(cuò)及時(shí)道歉，有問題及時(shí)解決，話術(shù)不要千篇一律，一定要看了買家Profile以及差評(píng)內(nèi)容之后再針對(duì)性地編輯郵件內(nèi)容。
頻率：第一周給所有差評(píng)買家發(fā)一次郵件，第二周給剩下沒回復(fù)的買家發(fā)郵件, 開頭可以是這樣的 :?We are sure you are extremely busy and we just wanted to reconnect to see?if we could be of any assistance to you. I really wish to hear something from you about that. Your attention to that case is really important for us, any updating or comments from you is highly appreciated. 后面再加一套新的請(qǐng)求改差評(píng)的話術(shù)，改話術(shù)可以用Chatgpt等軟件，具體方法參見附件2.?
第一周的郵件溝通模板分享如下：
第一封郵件建立聯(lián)系的通用模版：
Dear__, This is__from__customer service
I'm so sorry that we screwed up your order of the __. I wanted to let you know that I really appreciate you giving us an opportunity to make things right. I'd like to make a full refund or replacement for you (at our expense). Please let me
know if it meets your expectations. Thank you again for your time and your patience!
Sincerely, XXX
適用于買家誤解的模板：
Dear__, I'm sorry you didn't get what you were looking for. You expected__, but received___instead. If I were in your situation, I'd be pretty upset too. Here's how we plan on making things right : 1. 2. 3. Also, I'd like to compensate you for your inconvenience.
Looking forward to your reply
Sincerely, XXX
適用于產(chǎn)品存在小缺陷，發(fā)表改進(jìn)建議的買家：
Dear_, I really appreciate you taking the time to let us know our mistakes. Here's a short summary of the changes we've made based on your feedback. 1. 2. 3. Thanks for giving us the chance to turn things around. Can we make this up to you (at our expense)?
Sincerely, XXX
第二封郵件請(qǐng)求改評(píng)價(jià)：
Hi,_ We have(你完成的補(bǔ)償措施)
Thanks for being patient with us and Ireally appreciate it.
If you feel comfortable, would you mind sharing an update on your experience? It would give other customers some much-needed peace of mind.?
Sincerely, XXX
?
或者這樣：
Hello Sharon,
Thanks for your reply. We are so glad we can do something to compensate you. We have given you a full refund, please check it !?By the way, we are a growing company and the negative comment has a bad effect on our account,could you please give us a chance to update it if you are satisfied with our after-sale service? According to your advices, we promise that we will try to improve the product quality in the future. If you agree to help us to update the comment, you can follow the steps listed below :
1. Go to your Amazon account.
2. Roll down and click “Product Reviews Written by You” under Personalization.
3. Click “Remove review” or “Edit review” about our goods.
If you have any questions,please feel free to contact us.
Best Regards
?