社區(qū) 發(fā)現(xiàn) Amazon 被人惡意的用我們自己的品牌投訴了我們備案...
被人惡意的用我們自己的品牌投訴了我們備案了該品牌的鏈接，亞馬遜居然還審核通過(guò)了，然后我們就進(jìn)行了正常的申訴，然后亞馬遜申訴過(guò)不了，請(qǐng)大佬幫助
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我們被人惡意的用我們自己的品牌投訴了我們備案了該品牌的鏈接，亞馬遜居然還審核通過(guò)了（真tm無(wú)語(yǔ)），然后我們就進(jìn)行了正常的申訴，然后亞馬遜申訴過(guò)不了，請(qǐng)大佬幫助。附件了業(yè)績(jī)通知和我的申訴以及亞馬遜的回復(fù)，謝謝幫助
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以下是我的申訴文案：
Hi Team,
On June 09,2022, we received a policy warning , claiming that we infringed the other's trademark "XXX"
ASIN: B0XXXXX
Infringement type: Counterfeit
Trademark asserted: XXX
We immediately checked our listing and the trademark. We found that the complainer made a malicious complaint.?
We successfully registered "XXX" on September 28, 2021 (Filling Date: December 8, 2020) Also this trademark has been registered on Amazon. Our trademark serial number is 903xxxxx.?
Our Brand Registry application for XXX has been approved on September 15, 2020 and we have used this brand for more than 1 years. We use this trademark legally.
Here please check the attachments I provided.
a. mail from brand registry for approving XXX
b. our brand XXX 90xxxxxx?Certificate
c. The letter of authorization "XXX"
It can be clearly seen that our trademark is compliant and does not infringe trademark "XXX"
Please help us stop this malicious behavior and restore our listing protect my rights, thank you!
Regards,
?
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以下是我的申訴文案：
Hi Team,
On June 09,2022, we received a policy warning , claiming that we infringed the other's trademark "XXX"
ASIN: B0XXXXX
Infringement type: Counterfeit
Trademark asserted: XXX
We immediately checked our listing and the trademark. We found that the complainer made a malicious complaint.?
We successfully registered "XXX" on September 28, 2021 (Filling Date: December 8, 2020) Also this trademark has been registered on Amazon. Our trademark serial number is 903xxxxx.?
Our Brand Registry application for XXX has been approved on September 15, 2020 and we have used this brand for more than 1 years. We use this trademark legally.
Here please check the attachments I provided.
a. mail from brand registry for approving XXX
b. our brand XXX 90xxxxxx?Certificate
c. The letter of authorization "XXX"
It can be clearly seen that our trademark is compliant and does not infringe trademark "XXX"
Please help us stop this malicious behavior and restore our listing protect my rights, thank you!
Regards,
?
倒計(jì)時(shí)：
11 個(gè)回復(fù)
Leetreasure - 遇事表急，一定能打敗它~
贊同來(lái)自: wang123789
要準(zhǔn)備的資料
1.商標(biāo)授權(quán)書(shū)。我們商標(biāo)是老板個(gè)人名義申請(qǐng)的，所以打印了一個(gè)商標(biāo)授權(quán)書(shū)，然后簽上老板的大名和簽署日期（比侵權(quán)事件時(shí)間早蠻久。）
大致內(nèi)容：品牌授權(quán)書(shū)
我確認(rèn)以下品牌名稱(chēng)為“xxx”的產(chǎn)品不存在任何類(lèi)型的GTIN(UPC,EAN,JAn), 以下制造商被授權(quán)在亞馬遜上生產(chǎn)和銷(xiāo)售xx產(chǎn)品。
制造商名稱(chēng)，電話(huà)，郵箱，地址 （這里的制造商跟你們開(kāi)產(chǎn)品發(fā)票的一致）
品牌名稱(chēng) ：xxx 編號(hào)
品牌方: 品牌所有者姓名
品牌所有者聯(lián)系方式
xxxx先生
電話(huà)
郵箱
品牌方簽字：
日期：
2.采購(gòu)合同 注意有上面這個(gè)制造商蓋章和自己公司蓋章
3.產(chǎn)品采購(gòu)發(fā)票
4.POA
行動(dòng)計(jì)劃書(shū)我們主要是說(shuō)了下 提供的文件，造成問(wèn)題的原因，我們已經(jīng)做出的預(yù)防/強(qiáng)化措施，對(duì)對(duì)方濫用投訴行為的控訴，和一起共建健康亞馬遜競(jìng)爭(zhēng)環(huán)境的美好愿景。
在準(zhǔn)備好所有的資料之后，先提交申訴。
然后很重要的一步：去賬戶(hù)績(jī)效頁(yè)面域賬戶(hù)狀況團(tuán)隊(duì)專(zhuān)員進(jìn)行溝通。
開(kāi)case的時(shí)候把poa簡(jiǎn)化下寫(xiě)進(jìn)去，證據(jù)（授權(quán)書(shū)、發(fā)票、合同）最好是上傳到一個(gè)圖片網(wǎng)站，然后通過(guò)連接的形式寫(xiě)到poa里。
接通后跟電話(huà)那頭的客服表達(dá)下自己遭遇競(jìng)爭(zhēng)對(duì)手惡意投訴的辛酸，對(duì)方濫用行為對(duì)你們?cè)斐傻膼毫佑绊懀C據(jù)擺在眼前但已經(jīng)不知道還能做什么的無(wú)助。最后要求亞馬遜客服幫忙恢復(fù)銷(xiāo)售權(quán)。
他們肯定會(huì)說(shuō)幫不了什么忙只能你提交申訴。但是你就哭慘，說(shuō)自己啥都做了但還沒(méi)回來(lái)，現(xiàn)在真的不知道還能怎么辦了。一般客服都會(huì)跟你說(shuō)備注好你們這次通話(huà)給審查團(tuán)隊(duì)。
然后 一般1-2個(gè)工作日連接就會(huì)回來(lái)了。
這段時(shí)間的申訴經(jīng)歷告訴我，poa可能還沒(méi)有賬戶(hù)績(jī)效團(tuán)隊(duì)的備注來(lái)的有用O(∩_∩)O哈哈~
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