1、申請(qǐng)刪除 Review 路徑?

Get support > Contact us > Selling on Amazon issue >Product and inventory>Product Review > FBA Issue?

注：該團(tuán)隊(duì)只接受全英文 case，中文 case 會(huì)被轉(zhuǎn)回來(lái)




2、申請(qǐng)刪除 Feedback?

Get support > Contact us > Selling on Amazon > Customer and orders > type the order ID and click the "next" > choose the "Customer Feedback Removal Request"

注：該團(tuán)隊(duì)只接受全英文 case，中文 case 會(huì)被轉(zhuǎn)回來(lái)




3、FBA問(wèn)題?

Get support > Contact us > Selling on Amazon issue > Fulfilled by Amazon > FBA Issue?

獲取支持 > 聯(lián)系我們 > 我要開店 > 亞馬遜物流 > 亞馬遜物流問(wèn)題




4、Feeds/模板問(wèn)題?

?如果有Bach ID

Get support > Contact us > Selling on Amazon issue > Products and inventory > Issue with listing products > Provide a Bach ID

獲取支持 > 聯(lián)系我們 > 我要開店 > 商品和庫(kù)存 > 商品發(fā)布問(wèn)題 > 提供模板 ID

如果沒有Bach ID

Get support > Contact us > Selling on Amazon issue > Products and inventory > Issue with listing products > I don’t have an ASIN or SKU > Next> Inventory file upload issues

獲取支持 > 聯(lián)系我們 > 我要開店 > 商品和庫(kù)存 > 商品發(fā)布問(wèn)題 > 庫(kù)存文件上傳問(wèn)題




5、IIDP問(wèn)題?

Get support > Contact us > Selling on Amazon issue > Products and inventory > Product page issue > Fix a product page/Merge or split product page

獲取支持 > 聯(lián)系我們 > 我要開店 >商品和庫(kù)存 > 商品頁(yè)面問(wèn)題 > 修復(fù)商品頁(yè)面/合并或分割商品頁(yè)面




6、廣告問(wèn)題?

Get Support > Contact US > Sponsored Products （English Team，please write English email）




7、稅務(wù)問(wèn)題?

Get support - contact us - selling on Amazon - other Issues – Tax questions




8、B2B 問(wèn)題?

Get support - Contact us - Selling on Amazon - Amazon Business Selling - Amazon Business Selling Questions

獲取支持 > 聯(lián)系我們 > 我要開店 > 亞馬遜企業(yè)采購(gòu)商城銷售計(jì)劃 >有關(guān)亞馬遜企業(yè)采購(gòu)商城銷售計(jì)劃的問(wèn)題




9、第三方路徑?

Get support > Contact us > Selling on Amazon issue > Marketplace Web Service (Amazon MWS) > Registration and access / API services

獲取支持 > 聯(lián)系我們 > 我要開店 > 亞馬遜商城網(wǎng)絡(luò)服務(wù)（Amazon WMS）> 注冊(cè)并訪問(wèn)/API 服務(wù)




10、提建議路徑?

Get support > contact us > Selling on Amazon issue > other issue > make a suggestion

獲得支持>聯(lián)系我們>我要開店>其他問(wèn)題>提出建議




11、投訴路徑?

商品信息濫用

Get support - contact us - selling on Amazon - other Issues - report a violation –

Report listing abuse

獲取支持 - 聯(lián)系我們 - 我要開店 - 其他問(wèn)題 - 舉報(bào)違規(guī)行為 – 報(bào)告商品信息濫用

舉報(bào)違規(guī)行為

Get support - contact us - selling on Amazon - other Issues - report a violation –

Report a violation

獲取支持 - 聯(lián)系我們 - 我要開店 - 其他問(wèn)題 - 舉報(bào)違規(guī)行為 – 舉報(bào)違規(guī)行為




12 、舉報(bào)侵權(quán)鏈接?

賣家進(jìn)行了品牌備案，可以通過(guò)下面鏈接舉報(bào)侵權(quán)：

https://www.amazon.com/gp/help ... A28NN QW1GIE0NF&referral=A4N9F5LIA1X7H_A6PWR0I63JDS&referral=A1Q4SXJB8KL8HM_A6PWR0I63JDS




13 、舉報(bào)買家鏈接?

https://www.amazon.com/gp/help ... F_A28 NNQW1GIE0NF&referral=A4N9F5LIA1X7H_A6PWR0I63JDS&referral=A1Q4SXJB8KL8HM_A6PWR0I63




14 、舉報(bào)賣家惡意下單鏈接?

https://www.amazon.com/gp/help/reports/contact-us？referral=A18R2PAVH50LAC_AV02DWYQ0A5NR&referral=A1RL3COHUT9NTF_A28NNQW1GIE0NF&referral=A4N9F5LIA1X7H_A6PWR0I63JDS&referral=A1Q4SXJB8KL8HM_A6PWR0I63JDS




15、后臺(tái)論壇?

Get support / Help – Forums? 獲 取 支 持 / 幫 助 – 論 壇?

https://sellercentral.amazon.c ... thena




16 、Pay with Amazon 路徑?

Get Support > Contact US > Pay with Amazon > Pay with Amazon issues




17、Login with Amazon 路徑?

Seller Central > Settings > Account Info > Your Services (Manage) > Login and Pay with Amazon

賣家后臺(tái) - 設(shè)置 - 賬戶信息 - 您的服務(wù)（點(diǎn)管理）-（Login and Pay with Amazon）




18 、Amazon Business 開通路徑?

Seller Central > Settings > Account Info > Your Services (Manage) > Amazon Business?

賣家后臺(tái) - 設(shè)置 - 賬戶信息 - 您的服務(wù)（點(diǎn)管理）- 作為亞馬遜企業(yè)采購(gòu)商城賣家展開銷售。




19 、降級(jí)操作??

Seller Central - Settings - Account Infor - Your Service (click Manage) - Sell on Amazon [Downgrade]

賣家后臺(tái) - 設(shè)置 - 賬戶信息 - 您的服務(wù)(點(diǎn)擊管理) - 我要開店 [降級(jí)]按鈕




20 、修改登錄郵箱?

Seller Central > Settings > Login Settings > ch




21、修改法人信息?

Seller Central - Settings - Account Info - Business Information (click Leal Entity) - Edit – Save/Submit

賣家后臺(tái) -設(shè)置 - 賬戶信息 - 業(yè)務(wù)信息(點(diǎn)擊依法登記名稱) - 編輯 - 保存/提交




22 、APP 權(quán)限設(shè)置路徑?

Seller Central > Settings > User Permissions > edit > Reports > Business Sales and Report Summary

賣家后臺(tái) - 設(shè)置 – 用戶權(quán)限 – 編輯 – 報(bào)告




23 、查詢賣家分類申請(qǐng)路徑?

Seller Central - Inventory - Add Products via Upload - Selling application status?

賣家后臺(tái) – 庫(kù)存 – 批量上傳商品 – 銷售申請(qǐng)狀態(tài)




24、模板下載?

Seller Central - Inventory - Add Products via Upload – Download an Inventory?

賣家后臺(tái) - 庫(kù)存 - 批量上傳商品 - 下載模板




25、Pending 訂單的查詢方法

Seller Central - Orders - Manage Orders - Advanced Search -Date: Date Range: select date and Order Status: Pending - Search

賣家后臺(tái) - 訂單 - 管理訂單 - 高級(jí)搜索 - 日期:日期范圍/選擇日期 和訂單狀態(tài):等待中 - 搜索




26、所有訂單的查詢方法?

Seller Central – Reports – Fulfilled – Sales – All Orders

賣家后臺(tái) - 數(shù)據(jù)報(bào)告 - 庫(kù)存和銷售報(bào)告 - 銷售 - 所有訂單




27、FBA 倉(cāng)庫(kù)庫(kù)齡查詢?

Seller central – Inventory - Manage Inventory – Inventory Dashboard – Inventory age

賣家后臺(tái) – 庫(kù)存 – 管理庫(kù)存 –庫(kù)存控制面板 – 庫(kù)齡




28、FBA 貨件問(wèn)題的解決方法?

賣家后臺(tái) - 貨件詳情 - 問(wèn)題板塊 - 解決 - 提交調(diào)查（為您進(jìn)行再次調(diào)查

賣家后臺(tái) - 貨件詳情 - 問(wèn)題板塊 - 解決 - 調(diào)查（描述您的問(wèn)題，再點(diǎn)提交進(jìn)行咨詢）




29、FBA 訂單售后?

亞馬遜配送訂單的售后問(wèn)題（例:缺貨，包裝受損，發(fā)錯(cuò)商品，退貨退款等）都是由前臺(tái)負(fù)責(zé)的。

請(qǐng)賣家建議買家聯(lián)系前臺(tái)客服解決問(wèn)題，同時(shí)賣家也可以嘗試直接聯(lián)系前臺(tái)客服咨詢(賣家賬戶同時(shí)也是買家賬戶)。

路徑：在www.amazon.com 頁(yè)面點(diǎn)“Help”聯(lián)系即可。同時(shí)賣家支持也可以將此問(wèn)題轉(zhuǎn)到 FBA 團(tuán)隊(duì)協(xié)助解決。




當(dāng)你申訴無(wú)力時(shí)，店鋪死個(gè)不明不白時(shí)，找我查出詳細(xì)死因（店鋪健康狀態(tài)、死亡原因查詢、申訴不通過(guò)原因、投訴人信息、內(nèi)部渠道，可靠準(zhǔn)確）：也許會(huì)有申訴新思路和快速走出盲區(qū)！


?