What happens if I do not send the requested information?
If you do not take steps to address this issue and we receive additional complaints about your listings, we may deactivate your Amazon seller account.

You can edit and reactivate your listings in the Inventory section of Seller Central. Please also provide the following information:

被投訴used as new，產品編輯后可銷售，但是要求我寫計劃書（就是引起原因，解決方法和提供發(fā)票這些），昨天寫了一次沒通過，有賣家說第二次要是不過，后面更難過。請問這個需要叫服務商查出具體原因針對寫POA的嗎？ 如果計劃不通過，我的list 會被重新關閉嗎？那位大神能提供幫助萬分感謝。
?
?
問了賣家無憂的服務商建議暫不要申訴，怕申訴多次失敗觸發(fā)審核重新關list. 我這邊猶豫是否要寫，就怕再寫也不能過。

這是亞馬遜回復我第一封信
We received your submission but do not have enough information to reactivate your listings at this time.
?
Please send an updated plan of action that explains:
--Greater detail on the issues(s) that you believe caused the complaints about the condition of your items.
--Greater detail on the actions you have taken to resolve the issue(s) that caused the complaints about the condition of your items.
--Greater detail on the steps you have taken to prevent future complaints about the condition of your items.
?
Here are a few things to consider as you create your plan:
--Sourcing: Are you sourcing the product from a trusted supplier that sells items in new condition?
--Listing: Is the product accurately described on Amazon? Have you ensured that there is no ambiguity and the customer is well informed?
--Packaging: Is the product in its original packaging as listed on Amazon?
--Shipping: Have you taken all appropriate steps and quality checks to ensure that the product is stored, packed, and shipped appropriately, and will not be damaged when shipped?
--Review your communications, reviews, and feedback from buyers to better understand the issues.
--Be as specific as possible in your plan.
--Do not limit your plan to issues with specific orders.
?
2. Copies of invoices or receipts from your supplier issued in the last 365 days for the ASINs listed below
--These documents should reflect your sales volume on Amazon during the last 365 days.
--Invoice date (must be issued in the last 365 days and before
--Please include contact information for your supplier, including name, phone number, address, and website. We may contact your supplier to verify the documents. We will maintain the confidentiality of your supplier contact information.
--You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.
?
You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.
?

What happens if I do not send the requested information?
If you do not take steps to address this issue and we receive additional complaints about your listings, we may deactivate your Amazon seller account.
?
?