社區(qū) 發(fā)現(xiàn) Amazon 產(chǎn)品破損damaged，后臺(tái)庫(kù)存被預(yù)留，...
產(chǎn)品破損damaged，后臺(tái)庫(kù)存被預(yù)留，顯示缺貨。POA該怎么寫才能通過？we have identified product damaged issues based on the following customer comments:
發(fā)帖8次
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原郵件內(nèi)容：
Hello from Fulfillment by Amazon,
This is to inform you that we have moved your inventory to reserved status for the ASIN : xxxxxxx； as we have identified product damaged? issues based on the following customer comments:
Box damaged
Box was lot crushed in corner
Large box broken.
Boxes are crushed and damaged
The inventory will remain in reserved status until this issue is resolved.
As this a repeated occurrence that the ASIN has had a customer feedback issue, please create and submit a plan of action documenting the following information:
For each type of customer reported damage issue
1) Describe the reported damage issue
2) Identify the root cause for that damage issue
3) Explain how you plan to improve your packaging to address that root cause
4) A confirmation whether the units in your inventory are free from the above-mentioned defect, and A confirmation that your inventory stored in our fulfillment centers has the same updates as stated in your POA.
To send us your POA and confirmation of inventory, please reply to this case within Seller Central. If we approve your plan of action, we will move inventory to Sellable immediately.
This case will remain open for 48 hours while we await your response.
我們的情況：
1.這個(gè)ASIN銷售了兩三年了，評(píng)分4.7左右，產(chǎn)品沒有什么大問題，平時(shí)偶爾有破損，退貨率1.2%左右。
2.買家績(jī)效那里沒有標(biāo)紅，也沒有任何投訴，找人查了下，讓重點(diǎn)關(guān)注其中一個(gè)訂單，那訂單沒有任何差評(píng)，也沒有聯(lián)系過我。我聯(lián)系了那個(gè)訂單的客戶，客戶回復(fù)說：I don't want a refund or replacement. Just let USPS know to deliver to the correct address!!! They delivered it to the wrong house. It rained on the product for 3 days. happy with your product, not with the delivery people.并且附帶了幾張破損和淋雨的圖片。
對(duì)這封郵件的疑惑？
第一:我對(duì)郵件要求我們做的進(jìn)行了解讀，1) Describe the reported damage issue我認(rèn)為意思是：讓我一個(gè)個(gè)描述上面customer comments 里面提到問題，是嗎？；
第二：2) Identify the root cause for that damage issue這個(gè)意思是讓我證實(shí)并說明damage這個(gè)問題的根本原因嗎？目前最模糊最費(fèi)解的原因是第4點(diǎn)，
第三：4) A confirmation whether the units in your inventory are free from the above-mentioned defect, and A confirmation that your inventory stored in our fulfillment centers has the same updates as stated in your POA.亞馬遜要我們確認(rèn)在FBA倉(cāng)庫(kù)里的貨物沒有這些問題，并且確認(rèn)在途的的貨跟我POA計(jì)劃的一樣已經(jīng)改善了這個(gè)問題了?這個(gè)問題剛剛才發(fā)現(xiàn)，庫(kù)存和在途改善想改善基本不可能啊。
有大佬遇到過類似的問題嗎，我該怎么寫這個(gè)POA，有通過的大佬能告訴下怎么做嗎？最好給我個(gè)模板，萬分感謝?。?
Hello from Fulfillment by Amazon,
This is to inform you that we have moved your inventory to reserved status for the ASIN : xxxxxxx； as we have identified product damaged? issues based on the following customer comments:
Box damaged
Box was lot crushed in corner
Large box broken.
Boxes are crushed and damaged
The inventory will remain in reserved status until this issue is resolved.
As this a repeated occurrence that the ASIN has had a customer feedback issue, please create and submit a plan of action documenting the following information:
For each type of customer reported damage issue
1) Describe the reported damage issue
2) Identify the root cause for that damage issue
3) Explain how you plan to improve your packaging to address that root cause
4) A confirmation whether the units in your inventory are free from the above-mentioned defect, and A confirmation that your inventory stored in our fulfillment centers has the same updates as stated in your POA.
To send us your POA and confirmation of inventory, please reply to this case within Seller Central. If we approve your plan of action, we will move inventory to Sellable immediately.
This case will remain open for 48 hours while we await your response.
我們的情況：
1.這個(gè)ASIN銷售了兩三年了，評(píng)分4.7左右，產(chǎn)品沒有什么大問題，平時(shí)偶爾有破損，退貨率1.2%左右。
2.買家績(jī)效那里沒有標(biāo)紅，也沒有任何投訴，找人查了下，讓重點(diǎn)關(guān)注其中一個(gè)訂單，那訂單沒有任何差評(píng)，也沒有聯(lián)系過我。我聯(lián)系了那個(gè)訂單的客戶，客戶回復(fù)說：I don't want a refund or replacement. Just let USPS know to deliver to the correct address!!! They delivered it to the wrong house. It rained on the product for 3 days. happy with your product, not with the delivery people.并且附帶了幾張破損和淋雨的圖片。
對(duì)這封郵件的疑惑？
第一:我對(duì)郵件要求我們做的進(jìn)行了解讀，1) Describe the reported damage issue我認(rèn)為意思是：讓我一個(gè)個(gè)描述上面customer comments 里面提到問題，是嗎？；
第二：2) Identify the root cause for that damage issue這個(gè)意思是讓我證實(shí)并說明damage這個(gè)問題的根本原因嗎？目前最模糊最費(fèi)解的原因是第4點(diǎn)，
第三：4) A confirmation whether the units in your inventory are free from the above-mentioned defect, and A confirmation that your inventory stored in our fulfillment centers has the same updates as stated in your POA.亞馬遜要我們確認(rèn)在FBA倉(cāng)庫(kù)里的貨物沒有這些問題，并且確認(rèn)在途的的貨跟我POA計(jì)劃的一樣已經(jīng)改善了這個(gè)問題了?這個(gè)問題剛剛才發(fā)現(xiàn)，庫(kù)存和在途改善想改善基本不可能啊。
有大佬遇到過類似的問題嗎，我該怎么寫這個(gè)POA，有通過的大佬能告訴下怎么做嗎？最好給我個(gè)模板，萬分感謝?。?
倒計(jì)時(shí)：
7 個(gè)回復(fù) | 12 人圍觀