事情原委是這樣的。
2.10日，我快遞走了一批比較著急的貨，這個(gè)貨是新品。走的工廠直發(fā)，連抽檢都沒做。
2.16日，這批貨已經(jīng)上架
2.23日，這個(gè)ASIN陸陸續(xù)續(xù)來了差評(píng)，然后我詢問郵件，人家給的回復(fù)是，我的顏色不對(duì)，并且提供了照片，當(dāng)時(shí)我的心情真的猶如萬批草泥馬在你胸腔一起奔騰并螺旋升天，真的是上頭，tmd竟然顏色是銀色的， 我明明下的需求單是金色的啊。?。。。?！我這下子感覺是出了大問題。然后我看了一下貨件 真的頭疼，還有那么多，本打算移除的。
2.28日 接著上面但是老板心里心存僥幸，說沒問題的有些顧客收到他也給了好評(píng)，但是也說了顏色的問題，這雖然是說質(zhì)量好，但是這個(gè)不能這樣搞啊，然后到最后確實(shí)是因?yàn)橘I家之聲的問題被亞馬遜調(diào)查，然后調(diào)查出來之后，給了我郵件 郵件內(nèi)容如下:
Hello from Fulfillment by Amazon,
Your offer for ASIN 1 has been temporarily suspended due to an investigation prompted by negative customer return comments.

For this investigation, we have identified misleading detail issues based on the following customer comments:

Different color, the customer wants gold instead of silver.

During this investigation, this ASIN offer will not be eligible to send additional units into Amazon’s fulfillment centers.

Amazon is dedicated to customer satisfaction and our team is working to troubleshoot this issue for you.

The investigation commenced involves checking a sample of your inventory to verify customer reported issues and ensure that units in our fulfillment centers are satisfactory and meet customer expectations based on what is displayed on the listing page.

From the findings of this assessment, we will notify you if corrective measures are necessary for the rest of your inventory or if more information is required from you to fix any issues potentially found.

Please Note: this message pertains solely to this case and is subject to any applicable company policies, restrictions or updates. Please refer to seller central?https://sellercentral.amazon.com/gp/homepage.html/?or contact seller support at?https://sellercentral.amazon.com/help/?for more information.
?
?
?
?
?
2.28晚上，徹夜難免 深夜起來，整理了一下思路，發(fā)現(xiàn)第二批貨馬上就到，于是點(diǎn)開case用蹩腳的英文回復(fù)：
Dear Amazon:
We noticed the error of asin. We found that the problem was because our workers made a mistake about the goods, and we determined that the goods were correct before. However,FBA ID： FBA1XXXXXXX was partially wrong about asin ASIN1. Could you just help us remove the information about ASIN XXXXXXXX?in FBA ID：FBA2XXXXXXX2?? Thank you very much. If you can, please reply to me as soon as possible.
?
?
3.1 下午終于恢復(fù)了case：點(diǎn)開一看：是亞馬遜回復(fù)確實(shí)他媽的顏色不對(duì)郵件不上了，然后她要求我提供新的ASIN，
3.1下午我立馬寫了帖子上傳，并且回復(fù)了新ASIN給亞馬遜
3.2
Dear Seller,
Thank you for writing back to us.

Please note there is no active listing for the provided ASIN hence requesting you to create the ASIN.

If you do not already have an active listing for the correct ASIN that these units belong to, you can create one in order to proceed.

If a correct ASIN has not been provided even after 24 hours, all incorrectly labeled units will automatically be changed to Unfulfillable status.

Please note we have reinstated your offer and moved your inventory to reserved status until this issue is resolved. In order to continue selling this ASIN, please reactivate your listing. This will enable you to resume sales as soon as possible.

For information about reactivating a listing, please refer to seller central:?https://sellercentral.amazon.c ... EOYYQ

We appreciate your cooperation in helping us process your inventory in a timely and accurate manner.


Thank you for selling with Amazon,

Jitendra J.
Fulfillment by Amazon Support
3.2下午我回復(fù)：we've create a new listing,its' asin is ： ASIN2
Please note that we have a new batch of goods arriving at Amazon's warehouse: FBAI D :FBA2, which contains ASin1 We make sure that the goods are correct. We are worried about whether you will replace the new goods with silver labels.
3.3望著自己的店鋪一蹶不振的銷量真的難受的很，
3.4亞馬遜回復(fù)：Dear Seller,
Thank you for writing back to us.

Please note there is no active listing for the provided ASIN hence requesting you to create the ASIN.

If a ASIN has not been created even after 24 hours, all incorrectly labeled units will automatically be changed to Unfulfillable status.

Please note we have reinstated your offer and moved your inventory to reserved status until this issue is resolved. In order to continue selling this ASIN, please reactivate your listing. This will enable you to resume sales as soon as possible.
我看到這封郵件我是真的煩，因?yàn)樗f的沒有活動(dòng)列表是什么意思啊? 我ASIN是新上傳的 沒問題啊，?。。。。。。?！我開了其他CASE 回復(fù)都是沒問題的啊 啊啊啊啊 啊?
于是我氣的直接用中文回復(fù)她:
你好 ，我想知道的 你說的我所提供的ASIN沒有活動(dòng)列表 說的是asin2 嗎？ 但是 我們確實(shí)已經(jīng)上傳了，并且在我們后臺(tái)顯示的是活動(dòng)的 所以我并不是很能理解你說的，所以你能告訴我 我現(xiàn)在該對(duì)ASIN2 進(jìn)行怎么操作呢？ 我很著急
然后三天沒回復(fù)，估計(jì)是用翻譯軟件去了吧。哎。然后我又用英文回復(fù)了她一邊：
hello, we do upload a listing for these wrong inventory and in my store its'status is active , why you say that there is no active listing for the provided ASIN hence. plz check and help,
3.5 亞馬遜回復(fù)：

Dear Seller,
Thank you for writing back to us.

Please note there is mapping for ASIN 2 but you do not have listing for that ASIN hence we request you to create a listing.

If a ASIN has not been created even after last 24 hours, all incorrectly labeled units will automatically be changed to Unfulfillable status.

Please note we have reinstated your offer and moved your inventory to reserved status until this issue is resolved. In order to continue selling this ASIN, please reactivate your listing. This will enable you to resume sales as soon as possible.
?
?
真的和機(jī)器人一樣啊 我真的不知道我新上傳的listing哪里有問題真的不知道啊，開其他case都是回復(fù)我的asin沒問題沒問題，啊啊啊??
?
?
?
求大哥們幫幫我吧 告訴我 到底哪里有問題