社區(qū) 發(fā)現(xiàn) Amazon 產(chǎn)品被Blocked,紅色標(biāo)的不能自已重...
產(chǎn)品被Blocked,紅色標(biāo)的不能自已重上，求指點
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收到信內(nèi)容如下“Your offer of XXX has been suppressed because the negative customer experience (NCX) rate on recent orders is considerably higher than for similar products. The NCX rate takes into account returns, refunds, customer service requests, and negative product reviews. Visit the Seller Central Help Center to learn more about NCX notifications or about resolving CX Health issues.”
Because your offer has been suppressed due to a high NCX rate multiple times, we will proceed in one of two ways:?
? If the customer complaints indicate product defects that can be visually confirmed in our fulfillment centers (for example, mislabeled or damaged inventory), we will initiate an Amazon conducted investigation into your inventory currently stored in the fulfillment centers to ensure the product meets the product description and is free of damage.
? If the customer complaints indicate product defects or other issues that can't be visually confirmed in our fulfillment centers (for example, a product malfunctioned or was of poor quality in performance), you will need to submit a Plan of Action that addresses the customer issue(s).
但我們產(chǎn)品NCX是excellent的，沒有接到大量差評或退貨退款，也沒有客人找我們投訴什么。這"Blocked"來得突然，一下子就紅標(biāo)不給重上，百思不得其解，后臺amazon自動開了一個case給我，標(biāo)題是"產(chǎn)品investigation",沒有其它內(nèi)容。然后就是上面那封郵件。我的問題是：
1。這種investigation的block有人遇過嗎？按amazon給的郵件是找不到原因的。只有一個case在等他們回復(fù)。
2。如果跟賣不斷退貨會block我的listing嗎?訂單是跟賣的應(yīng)該不關(guān)我事吧？
3。會不會是對手惡意買大量我的產(chǎn)品再全退款造成的呢？買家號這種操作不會死帳號嗎？如是這情況amazon竟然會怪賣家？
3。這情況會不會是競爭對手惡意投訴呢？這樣不是每個買家號都可以把人搞死？amazon沒機(jī)制防止嗎？
?
Because your offer has been suppressed due to a high NCX rate multiple times, we will proceed in one of two ways:?
? If the customer complaints indicate product defects that can be visually confirmed in our fulfillment centers (for example, mislabeled or damaged inventory), we will initiate an Amazon conducted investigation into your inventory currently stored in the fulfillment centers to ensure the product meets the product description and is free of damage.
? If the customer complaints indicate product defects or other issues that can't be visually confirmed in our fulfillment centers (for example, a product malfunctioned or was of poor quality in performance), you will need to submit a Plan of Action that addresses the customer issue(s).
但我們產(chǎn)品NCX是excellent的，沒有接到大量差評或退貨退款，也沒有客人找我們投訴什么。這"Blocked"來得突然，一下子就紅標(biāo)不給重上，百思不得其解，后臺amazon自動開了一個case給我，標(biāo)題是"產(chǎn)品investigation",沒有其它內(nèi)容。然后就是上面那封郵件。我的問題是：
1。這種investigation的block有人遇過嗎？按amazon給的郵件是找不到原因的。只有一個case在等他們回復(fù)。
2。如果跟賣不斷退貨會block我的listing嗎?訂單是跟賣的應(yīng)該不關(guān)我事吧？
3。會不會是對手惡意買大量我的產(chǎn)品再全退款造成的呢？買家號這種操作不會死帳號嗎？如是這情況amazon竟然會怪賣家？
3。這情況會不會是競爭對手惡意投訴呢？這樣不是每個買家號都可以把人搞死？amazon沒機(jī)制防止嗎？
?
倒計時：
8 個回復(fù)
BlackYN
贊同來自: 木木木木122
客服讓我參考以下幾點書寫申訴郵件：
一、發(fā)生了什么
描述情況。
二、進(jìn)行了哪些調(diào)查，發(fā)現(xiàn)了問題的原因，為什么這一問題會發(fā)生
例如，審核了店鋪里所有的listing，查看了最近三個月的買家-賣家郵件等。發(fā)現(xiàn)問題的根源，原因，從自身尋找問題。
三、短期內(nèi)的緊急處理
認(rèn)識到問題的嚴(yán)重性）
?
過了兩天郵件發(fā)我說已經(jīng)后臺恢復(fù)了，讓我重新上傳即可
?