社區(qū) 發(fā)現(xiàn) Amazon 買家退貨評(píng)論過多導(dǎo)致下架是什么情況，怎么...
買家退貨評(píng)論過多導(dǎo)致下架是什么情況，怎么看比例呢？怎樣才算是退貨評(píng)論多要把我下架呢？基于什么比率，或者是我被搞了
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我的產(chǎn)品周四的時(shí)候被亞馬遜發(fā)郵件通知說被下架了，因?yàn)橘I家退貨評(píng)論多，要進(jìn)行庫存調(diào)查，可是我的產(chǎn)品在買家之聲中看到的買家不滿意率就1.1%，訂單2200，退貨數(shù)量差不多是25單，我看了退貨評(píng)論數(shù)量是16個(gè)，那到底他怎樣才算是退貨評(píng)論多要把我下架呢？基于什么比率，或者是我被搞了？
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有大佬可以幫幫我嗎？而且那個(gè)case是屬于不能回復(fù)的那種，就算我回復(fù)了case，他也不會(huì)鳥我的，之前被抓一次，但是第二天就正常了，這次的周四封的，現(xiàn)在周一了，還沒還給我。
HELP!!!!
原文：Hello from Fulfillment by Amazon,
Your offer for ASIN XXXX has been temporarily suspended due to an investigation prompted by negative customer return comments.
During this investigation, this ASIN offer will not be eligible to send additional units into Amazon's fulfillment centers.
Amazon is dedicated to customer satisfaction and our team is working to troubleshoot this issue for you.
The investigation commenced involves checking a sample of your inventory to verify customer reported issues and ensure that units in our fulfillment centers are satisfactory and meet customer expectations based on what is displayed on the listing page.
?
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有大佬可以幫幫我嗎？而且那個(gè)case是屬于不能回復(fù)的那種，就算我回復(fù)了case，他也不會(huì)鳥我的，之前被抓一次，但是第二天就正常了，這次的周四封的，現(xiàn)在周一了，還沒還給我。
HELP!!!!
原文：Hello from Fulfillment by Amazon,
Your offer for ASIN XXXX has been temporarily suspended due to an investigation prompted by negative customer return comments.
During this investigation, this ASIN offer will not be eligible to send additional units into Amazon's fulfillment centers.
Amazon is dedicated to customer satisfaction and our team is working to troubleshoot this issue for you.
The investigation commenced involves checking a sample of your inventory to verify customer reported issues and ensure that units in our fulfillment centers are satisfactory and meet customer expectations based on what is displayed on the listing page.
?
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關(guān)于為什么“不滿意率就1.1%”就被下架了
1.高于行業(yè)平均太多（基本排除，1,1%應(yīng)該在大部分類目都很低），不滿意率多少被下架不是一個(gè)具體的數(shù)值，和行業(yè)產(chǎn)品特性有關(guān)，和同行的他們的數(shù)據(jù)有關(guān)，是個(gè)動(dòng)態(tài)的值。
2.當(dāng)你的不滿意反饋，同一個(gè)問題比例較高，很容易下架，比如25個(gè)退貨，有15個(gè)人選了顏色不對(duì)，那就是60%了，亞馬遜肯定會(huì)懷疑你顏色有問題的（可以看一下是不是這個(gè)問題）