社區(qū) 發(fā)現(xiàn) Amazon 服裝產(chǎn)品遇到ASIN –BXXXXXX ...
服裝產(chǎn)品遇到ASIN –BXXXXXX Investigation，這次直接把我們的庫(kù)存給弄到預(yù)留中了，非要我們?cè)?8小時(shí)內(nèi)改一下尺寸表，并且告訴我們?nèi)绻覀儾蛔鋈魏涡薷暮罄m(xù)在遇到就刪 listing 而不是之前的移除你的庫(kù)存什么的......
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Hello from Amazon,
We are notifying you about the negative customer return comments for your offer of ASIN BXXXXXXX.?Please update the size and fit-related information in your listing to prevent a poor customer experience in the future.?
We have identified sizing/fit/style issues based on the following customer comments:
This fell too short on waist
to short length.
It wasn't long enough.
Also the vents are smaller?
To small under the arms?
What information must I submit???
As we were unable to obtain the correct size chart information, we are asking that you provide a size chart that can be used to update your listing to correctly represent the size and fit of your product. If you have other relevant information such as waist, hip, chest/bust, heel to toe information, please provide that detail as well.
Because you are the brand-registered seller for this ASIN, we wanted to give you the opportunity to make the changes yourself first. This will ensure that the changes are done to your satisfaction. Please perform the above-mentioned changes within the next 48 hours and provide us with a confirmation.
Please note we have moved your inventory to reserved status until this issue is resolved. This will enable you to resume sales as soon as possible.
This case will remain open for 48 hours while we await your response. Your prompt attention to this matter can help ensure positive customer experiences that will contribute to your success with FBA.
What happens if I do not submit the requested information???
If you do not make the requested updates and you continue to receive customer complaints, your listing may be removed.??
?
服裝類產(chǎn)品。
以前遇到這類ASIN –BXXXXXX? ?Investigation都是產(chǎn)品正常售賣，庫(kù)存在售狀態(tài)并且不下架。亞馬遜庫(kù)存調(diào)查個(gè)幾天，然后就case結(jié)束。
?
這次直接把我們的庫(kù)存給弄到預(yù)留中了，非要我們?cè)?8小時(shí)內(nèi)改一下尺寸表，并且告訴我們?nèi)绻覀儾蛔鋈魏涡薷暮罄m(xù)在遇到就刪listing而不是之前的移除你的庫(kù)存什么的。
?
這種ASIN –BXXXXXX? ?Investigation一般都是亞馬遜買家之聲退貨率高并有評(píng)價(jià)造成的。（尺寸表中的尺寸數(shù)據(jù)沒(méi)有問(wèn)題的）
之前都是調(diào)查一波就能恢復(fù)，但是這次什么情況？亞馬遜改了處理方式了？
??
1.后續(xù)怎么操作才能預(yù)防ASIN –BXXXXXX? ?Investigation？
2.這次我是否需要修改尺寸表中對(duì)應(yīng)信息？（尺寸表中的尺寸數(shù)據(jù)沒(méi)有問(wèn)題的）如果要改尺寸信息，我是通過(guò)買家之聲中-查看詳情-解決問(wèn)題中修改哪幾項(xiàng)？“編輯商品信息”直接改個(gè)圖片完事了還是“更新您商品的尺碼表信息。”？
3.如果修改了listing尺寸信息，我需要怎么回復(fù)case”ASIN –BXXXXXX? ?Investigation“？有沒(méi)有什么POA模板參考下？
?
4..還是說(shuō)不用理會(huì)？如果不用理會(huì)，以后再次出現(xiàn)這種情況并被刪除listing怎么辦？
We are notifying you about the negative customer return comments for your offer of ASIN BXXXXXXX.?Please update the size and fit-related information in your listing to prevent a poor customer experience in the future.?
We have identified sizing/fit/style issues based on the following customer comments:
This fell too short on waist
to short length.
It wasn't long enough.
Also the vents are smaller?
To small under the arms?
What information must I submit???
As we were unable to obtain the correct size chart information, we are asking that you provide a size chart that can be used to update your listing to correctly represent the size and fit of your product. If you have other relevant information such as waist, hip, chest/bust, heel to toe information, please provide that detail as well.
Because you are the brand-registered seller for this ASIN, we wanted to give you the opportunity to make the changes yourself first. This will ensure that the changes are done to your satisfaction. Please perform the above-mentioned changes within the next 48 hours and provide us with a confirmation.
Please note we have moved your inventory to reserved status until this issue is resolved. This will enable you to resume sales as soon as possible.
This case will remain open for 48 hours while we await your response. Your prompt attention to this matter can help ensure positive customer experiences that will contribute to your success with FBA.
What happens if I do not submit the requested information???
If you do not make the requested updates and you continue to receive customer complaints, your listing may be removed.??
?
服裝類產(chǎn)品。
以前遇到這類ASIN –BXXXXXX? ?Investigation都是產(chǎn)品正常售賣，庫(kù)存在售狀態(tài)并且不下架。亞馬遜庫(kù)存調(diào)查個(gè)幾天，然后就case結(jié)束。
?
這次直接把我們的庫(kù)存給弄到預(yù)留中了，非要我們?cè)?8小時(shí)內(nèi)改一下尺寸表，并且告訴我們?nèi)绻覀儾蛔鋈魏涡薷暮罄m(xù)在遇到就刪listing而不是之前的移除你的庫(kù)存什么的。
?
這種ASIN –BXXXXXX? ?Investigation一般都是亞馬遜買家之聲退貨率高并有評(píng)價(jià)造成的。（尺寸表中的尺寸數(shù)據(jù)沒(méi)有問(wèn)題的）
之前都是調(diào)查一波就能恢復(fù)，但是這次什么情況？亞馬遜改了處理方式了？
??
1.后續(xù)怎么操作才能預(yù)防ASIN –BXXXXXX? ?Investigation？
2.這次我是否需要修改尺寸表中對(duì)應(yīng)信息？（尺寸表中的尺寸數(shù)據(jù)沒(méi)有問(wèn)題的）如果要改尺寸信息，我是通過(guò)買家之聲中-查看詳情-解決問(wèn)題中修改哪幾項(xiàng)？“編輯商品信息”直接改個(gè)圖片完事了還是“更新您商品的尺碼表信息。”？
3.如果修改了listing尺寸信息，我需要怎么回復(fù)case”ASIN –BXXXXXX? ?Investigation“？有沒(méi)有什么POA模板參考下？
?
4..還是說(shuō)不用理會(huì)？如果不用理會(huì)，以后再次出現(xiàn)這種情況并被刪除listing怎么辦？
倒計(jì)時(shí)：
3 個(gè)回復(fù)
leronLU - 煙火的塵埃
贊同來(lái)自:
2、不用修改任何尺寸數(shù)據(jù)。直接把尺碼圖上傳回復(fù)對(duì)應(yīng)的case，并說(shuō)明是這個(gè)asin的尺碼表就好了。
leronLU - 煙火的塵埃
贊同來(lái)自:
2、不用修改任何尺寸數(shù)據(jù)。直接把尺碼圖上傳回復(fù)對(duì)應(yīng)的case，并說(shuō)明是這個(gè)asin的尺碼表就好了。