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所在分類:  Amazon 所屬圈子: Amazon品牌備案和授權(quán) Amazon

直接違反品牌政策,品牌被移除,銷售賬號(hào)被停用?該怎么辦?

發(fā)帖4次 被置頂1次 被推薦0次 質(zhì)量分1星 回帖互動(dòng)25次 歷史交流熱度26.09% 歷史交流深度0%
事情經(jīng)過:
?投訴日本站跟賣:
第一次選擇了侵權(quán)申述的4項(xiàng)中的第一項(xiàng),因?yàn)橹荒芴顚懹唵尾拍馨l(fā)送申訴,所以填寫了訂單號(hào),因?yàn)橛唵翁?hào)無(wú)效被判定為不通過(選擇的是圖片url侵權(quán))。
這時(shí)候選擇了[升級(jí)投訴],選擇了第一項(xiàng)的case號(hào),但是應(yīng)該是因?yàn)槭褂玫牟皇怯⒄Z(yǔ)而是另一種外語(yǔ),導(dǎo)致亞馬遜錯(cuò)誤把我自己的鏈接判斷為侵權(quán)方,發(fā)送了警告郵件(我確定自己選擇投訴對(duì)象時(shí)沒有任何錯(cuò)誤)。
再次選擇了申述中的第一項(xiàng)投訴,依然選擇圖片url侵權(quán),審核顯示成功,但是這次我方依然收到了警告郵件,還有顯示成功的郵件,然而跟賣依然完好。
第三次選擇申述第一項(xiàng),并且同時(shí)選擇[升級(jí)投訴],填的依然是第一項(xiàng)的case號(hào),表示投訴對(duì)象錯(cuò)誤,這時(shí)候因?yàn)樯项^,申述信里的外語(yǔ)有一句不太禮貌,沒檢查翻譯成英語(yǔ)語(yǔ)義可能更重些。
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于是今天收到了這封信:
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我們寫信通知您,由于您直接違反了亞馬遜品牌注冊(cè)的政策,您的賬戶已被移除品牌“——”的品牌注冊(cè)。

為什么會(huì)發(fā)生這種情況? 我們采取了這一措施,是因?yàn)槟扇×诉`反亞馬遜品牌注冊(cè)政策的行為。現(xiàn)在所有訪問品牌注冊(cè)的權(quán)限都被撤銷了。

您的品牌是否被錯(cuò)誤地移除了? 您的銷售賬戶目前已被停用。如果您對(duì)您的銷售賬戶采取的行動(dòng)有異議,可以通過單擊“重新激活您的賬戶”按鈕提交上訴,該按鈕位于賬戶健康中心(https://sellercentral.amazon.c ... board)。

如果您認(rèn)為我們犯了錯(cuò)誤,請(qǐng)通過點(diǎn)擊以下鏈接提交上訴請(qǐng)求:

https://brandregistry.amazon.c ... a3df4

提交上訴時(shí),請(qǐng)確保: –您的銷售賬戶已重新激活。如果您的銷售賬戶未重新激活,您的品牌注冊(cè)上訴將被拒絕。 –上訴應(yīng)由您本人提交,而不是其他人。 –在上訴表格中準(zhǔn)確地輸入信息,并盡可能提供最多信息。 –請(qǐng)不要在上訴表格中留空任何字段。

一旦您向品牌注冊(cè)團(tuán)隊(duì)提交了所有必需信息的上訴,您將在 3-5 天內(nèi)收到第一封回復(fù)。一旦調(diào)查員審查了案件,我們可能會(huì)聯(lián)系您,要求您提供與您的品牌相關(guān)的其他信息和文件。我們還可能要求您與我們的一名調(diào)查員進(jìn)行視頻驗(yàn)證。有關(guān)下一步操作的所有溝通都將通過電子郵件發(fā)送。請(qǐng)密切關(guān)注您的電子郵件。

請(qǐng)注意,銷售合作伙伴支持將無(wú)法就此行動(dòng)提供進(jìn)一步指導(dǎo)。正確的做法是提交上訴,如果您認(rèn)為該行動(dòng)是錯(cuò)誤的。
We are writing to inform you of your account’s removal for Brand "——" from Brand Registry.

Why did this happen?
We have taken this measure due to the actions that you have taken in direct violation of Amazon’s Brand Registry policies. All access to Brand Registry is now revoked.

Has your brand been removed in error?
Your selling account is currently deactivated. You may appeal an action taken on your selling account by submitting an appeal by clicking the “Reactivate your account” button in Account Health (https://sellercentral.amazon.c ... hboard).

If you believe that we made an error, then please submit an appeal request by clicking on the below link:

https://brandregistry.amazon.c ... a3df4


When submitting an appeal, please ensure that:
--Your selling account is reactivated. If your selling account is not reactivated, your Brand Registry appeal will be rejected.
--The appeal should only be submitted by you and not any other person.
--Enter information accurately and to the best of your knowledge in the appeal form.
--Please do not leave any field blank in the appeal form.

Once you have submitted the appeal to the Brand Registry team with all the required information, you will receive the first response within 3-5 days. Once an investigator has reviewed the case, we may reach out to you to request additional information and documents pertaining to your brand. We may also request you to join a video verification with one of our investigators. All communication pertaining to the next steps will be sent over email. Please keep a close watch on your emails.

Please note that Selling Partner Support will not be able to provide further guidance regarding this action. The right path forward is to submit an appeal if you believe the action was made in error.
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附上之前兩封警告信抬頭:
Your Amazon.co.jp selling account
Hello We removed some of your images because we received a report from a rights owner that they may infringe the rights owner’s copyright. The rights owner communication about the alleged infringement and the listing containing the images we removed are at the bottom of this message. Any inventory within the fulfillment network for the ASINs listed below is no longer available for sale. If we do not receive a retraction or appeal within 15 days, additional action may be taken, including but not limited to return or disposal of the inventory at your expense.
============
Notice: Policy Warning
We removed some of your images because we received a report from a rights owner that they may infringe the rights owner’s copyright. The rights owner communication about the alleged infringement and the listing containing the images we removed are at the bottom of this message. Any inventory within the fulfillment network for the ASINs listed below is no longer available for sale. If we do not receive a retraction or appeal within 15 days, additional action may be taken, including but not limited to return or disposal of the inventory at your expense.

目前賬號(hào)還沒停止,是過一天才停止嗎?日本站品牌是美國(guó)站授權(quán)過來的,美國(guó)站品牌已經(jīng)被撤銷了,但是日本站的目前還在。
這種情況應(yīng)該怎么辦?大佬求救
申訴狀況.png
已邀請(qǐng):

野生路人甲 -

贊同來自: upupup

投訴跟賣為什么選擇 圖片侵權(quán)?操作好迷啊
但是應(yīng)該是因?yàn)槭褂玫牟皇怯⒄Z(yǔ)而是另一種外語(yǔ),導(dǎo)致亞馬遜錯(cuò)誤把我自己的鏈接判斷為侵權(quán)方,發(fā)送了警告郵件(我確定自己選擇投訴對(duì)象時(shí)沒有任何錯(cuò)誤)。圖片侵權(quán)針對(duì)的是listing 不是針對(duì)單個(gè)賣家啊。 你一投鏈接圖片刪了,你自己也有SKU再賣肯定收到警告信啊。。。。
而且同一個(gè)選項(xiàng)的投訴短期不能重復(fù)投訴的,短期重復(fù)針對(duì)同一選項(xiàng)進(jìn)行投訴會(huì)涉及品牌濫用,從去年開始,亞馬遜在品牌這方面抓的特別嚴(yán)格,如果沒有十足的把握和經(jīng)歷過投訴失敗,不要上頭一直死懟,品牌死的很快。
賬戶停用應(yīng)該跟你后臺(tái)收到兩個(gè)侵權(quán)投訴有一定關(guān)系,為了確保穩(wěn)妥,你先找服務(wù)商把賬戶申訴回來,再提交申訴嘗試恢復(fù)品牌把,不建議你自己去申訴,太莽了,也缺乏經(jīng)驗(yàn),拖太久對(duì)你自己賬戶影響也不好。
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?

野生路人甲 - 。

贊同來自: upupup

投訴跟賣為什么選擇 圖片侵權(quán)?操作好迷啊
但是應(yīng)該是因?yàn)槭褂玫牟皇怯⒄Z(yǔ)而是另一種外語(yǔ),導(dǎo)致亞馬遜錯(cuò)誤把我自己的鏈接判斷為侵權(quán)方,發(fā)送了警告郵件(我確定自己選擇投訴對(duì)象時(shí)沒有任何錯(cuò)誤)。圖片侵權(quán)針對(duì)的是listing 不是針對(duì)單個(gè)賣家啊。 你一投鏈接圖片刪了,你自己也有SKU再賣肯定收到警告信啊。。。。
而且同一個(gè)選項(xiàng)的投訴短期不能重復(fù)投訴的,短期重復(fù)針對(duì)同一選項(xiàng)進(jìn)行投訴會(huì)涉及品牌濫用,從去年開始,亞馬遜在品牌這方面抓的特別嚴(yán)格,如果沒有十足的把握和經(jīng)歷過投訴失敗,不要上頭一直死懟,品牌死的很快。
賬戶停用應(yīng)該跟你后臺(tái)收到兩個(gè)侵權(quán)投訴有一定關(guān)系,為了確保穩(wěn)妥,你先找服務(wù)商把賬戶申訴回來,再提交申訴嘗試恢復(fù)品牌把,不建議你自己去申訴,太莽了,也缺乏經(jīng)驗(yàn),拖太久對(duì)你自己賬戶影響也不好。
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