背景介紹：
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英國站點(diǎn)因?yàn)橐豢顜ъo電的訓(xùn)狗器被關(guān)閉，產(chǎn)品屬于違禁品，2017年8月份上架的，銷售不到1個(gè)月就被下架了，后面也沒有再上架此類產(chǎn)品。2023年3-18日賬戶突然被關(guān)閉，說是上架違禁品導(dǎo)致被關(guān)閉。因?yàn)闅W洲賬戶同步關(guān)系，英國站點(diǎn)被下架后，沒有再上架，而荷蘭站點(diǎn)是自動(dòng)同步的，也沒有管理，在2022-8-20日收到違禁品通知，鏈接也被下架了。
后續(xù)也沒有再管理，誰知道英國在2023-3-18日收到賬戶關(guān)閉的郵件。
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具體郵件內(nèi)容如下。產(chǎn)品確實(shí)屬于違禁品，想向各位大神詢問的是：
1、賬戶是否還有救？問了2個(gè)服務(wù)商都不接。而且凍結(jié)郵件，有寫永久停用permanently?deactivated。。
2、5年前的違禁品還被挖了出來，特別郁悶，賬戶目前是沒有違禁品的。所以申訴思路如何來寫？
3、申訴界面很少見。

如下所示。?


關(guān)閉的郵件翻譯如下：









原始郵件如下：
Hello,

Your Amazon seller account has been?permanently?deactivated in accordance with section 3 of Amazon Business Solutions Agreement. Your listings have been removed. Funds will not be transferred to you but will stay in your account while we work with you to address this issue.?

Why did this happen?
We have taken this measure because you have listed items that are not permitted for sale on Amazon. Items sold on Amazon must adhere to all applicable laws and Amazon policies. For more information, please visit "Category, Product, and Content Restrictions":
https://sellercentral.amazon.com/gp/help/200164330?
Examples of restricted products you have listed include, but are not limited to:
ASIN: B074YMFNBG

How do I reactivate my account?
To reactivate your seller account, please submit evidence or documentation demonstrating that your account has not violated our "Restricted Products" policy.
How do I send the required information?
To submit this information, please follow the instructions in the banner at the top of your Account Health page in Seller Central:
https://sellercentral.amazon.c ... em_rp?
What happens if I do not send the required information?
If you do not provide the required information, your account will remain deactivated. If you have funds in your account, you may separately request a funds disbursement by contacting disbursement-appeals@amazon.com, after 90 days following this notification. We will conduct a separate investigation to evaluate your account and if we find that you have engaged in deceptive, fraudulent, or illegal activity, or have abused our systems or repeatedly violated our policies that protect our customers and selling partners, we may withhold some or all funds in your account. If you have funds in your account, any amounts paid for A-to-z claims or chargebacks on your orders will be deducted from those funds. This usually takes about 90 days. You can see your balance and settlement information in the "Payments" section of Seller Central. If you have questions about those, please send an email to payments-funds@amazon.com.
Has your account been deactivated in error?
If you believe there has been an error, please submit an explanation at: https://sellercentral.amazon.com/home.
Your explanation should include the following information:
-- How your account has not violated Amazon "Restricted Products" policy.
-- Evidence that shows your account complies with Amazon "Restricted Products" policy.
-- If we confirm your account has violated our "Restricted Products" policy, your account will remain deactivated.
To view your account performance, select "Account Health" on the home screen of the “Amazon Seller” app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
https://sellercentral.amazon.c ... em_rp?
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the iOS app:
https://itunes.apple.com/us/ap ... t%3D8?
-- Download the Android app:
https://play.google.com/store/ ... en_US

Sincerely,?

Seller Performance team?
https://www.amazon.co.uk