今天晚上收到了亞馬遜的如下郵件內(nèi)容：
郵件標(biāo)題：Your Amazon seller account has been temporarily deactivated. （您的亞馬遜賣家賬戶已被暫時(shí)停用）
郵件原文：

Hello,
Based on your Account Health Rating, your Amazon seller account has been temporarily deactivated in accordance with Section 3 of Amazon’s Business Solutions Agreement. Your listings have been removed. We are withholding any available funds while your account is deactivated; however, funds will remain in your account while we work with you to reactivate your account in accordance with the Funds Withholding Policy:?https://sellercentral.amazon.c ... J3QP2***. Please ship any open orders to avoid further impact to your account.

Why is this happening?

We took this action because there are unaddressed policy violations related to your selling account, and these violations have caused your Account Health Rating to fall below the threshold for deactivation. It is your obligation to make sure that you adhere to Amazon’s policies. Please visit this page to learn more:?https://sellercentral.amazon.c ... nce/5**.

How do I reactivate my account?

To reactivate your Amazon selling account, visit the?Account Health?page to appeal these policy violations. You can find them in the?Product policy compliance?section of the?Account Health?page (https://sellercentral.amazon.c ... posite). To address any given violation, please follow the guidance next to that violation in the?Next steps?column. Your account will be considered for reactivation once the policy violations have been successfully appealed. If we do not receive the requested information within 19 days, your account will be permanently deactivated.

Your account will be considered for reactivation once the policy violations have been successfully appealed.

We’re here to help.

Use this link (https://sellercentral.amazon.c ... posite) to speak to an Account Health specialist if you have questions about the violations or need help to submit appeals.

Has your account been deactivated in error?

If you believe that the policy violation(s) that caused your account deactivation is incorrect, please submit evidence or documentation demonstrating that your account has not violated Amazon’s policies and we will investigate your concern. You can submit your information via the Account Health page as specified above.

You can view your account performance at (https://sellercentral.amazon.c ... posite) or by selecting?Account Health?on the home screen of the Amazon seller app, on your iOS or Android device. The?Account Health?page shows how well your account is performing against the required performance metrics and the policies.

– Download iOS app at (https://itunes.apple.com/na/ap ... 79414****)
– Download Android app at (https://play.google.com/store/ ... p%3Bhl)
Selling Partner Support
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用網(wǎng)易翻譯后大致的中文內(nèi)容：

你好,
根據(jù)您的賬戶運(yùn)行狀況評(píng)級(jí)，您的亞馬遜賣家賬戶已根據(jù)亞馬遜業(yè)務(wù)解決方案協(xié)議第3條暫時(shí)停用。你的列表已被刪除。在您的賬戶被停用期間，我們將扣留任何可用資金;但是，在我們根據(jù)資金扣款政策與您合作重新激活您的賬戶時(shí)，資金將保留在您的賬戶中:https://sellercentral.amazon.c ... LYBJ3******。請(qǐng)發(fā)貨任何未開(kāi)訂單，以避免進(jìn)一步影響到您的帳戶。
為什么會(huì)發(fā)生這種情況?
我們采取這一行動(dòng)的原因是，與您的銷售賬戶相關(guān)的政策違規(guī)行為未得到解決，這些違規(guī)行為已導(dǎo)致您的賬戶運(yùn)行狀況評(píng)級(jí)降至停用閾值以下。您有義務(wù)確保遵守亞馬遜的政策。請(qǐng)?jiān)L問(wèn)此頁(yè)面了解更多息:https://sellercentral.amazon.c ... ence/***。

我如何重新激活我的帳戶?

要重新激活您的Amazon銷售帳戶，請(qǐng)?jiān)L問(wèn)帳戶運(yùn)行狀況頁(yè)面，對(duì)這些違反政策的行為提出申訴。您可以在帳戶運(yùn)行狀況頁(yè)面(https://sellercentral.amazon.c ... posite)的產(chǎn)品策略遵從性部分中找到它們。要解決任何給定的違規(guī)，請(qǐng)遵循該違規(guī)旁邊的“下一步”列中的指導(dǎo)。一旦違規(guī)政策申訴成功，您的賬戶將被考慮重新激活。如果我們?cè)?strong>19天內(nèi)沒(méi)有收到所要求的信息，您的帳戶將被永久停用。

一旦違規(guī)政策申訴成功，您的賬戶將被考慮重新激活。

我們是來(lái)幫忙的。

如果您對(duì)違規(guī)行為有疑問(wèn)或需要幫助提交申訴，請(qǐng)使用此鏈接(https://sellercentral.amazon.c ... posite)與帳戶健康專家聯(lián)系。

你的賬戶被錯(cuò)誤停用了嗎?

如果您認(rèn)為導(dǎo)致您的帳戶被停用的政策違反是不正確的，請(qǐng)?zhí)峤蛔C明您的帳戶沒(méi)有違反亞馬遜的政策的證據(jù)或文件，我們將調(diào)查您的擔(dān)憂。您可以通過(guò)上面指定的“帳戶運(yùn)行狀況”頁(yè)提交信息。

您可以在(https://sellercentral.amazon.c ... posite)上查看您的帳戶表現(xiàn)，或者在您的iOS或Android設(shè)備上的亞馬遜賣家應(yīng)用程序的主屏幕上選擇帳戶健康?！皫暨\(yùn)行狀況”頁(yè)面顯示您的帳戶按照所需的性能指標(biāo)和策略執(zhí)行的情況。

-下載iOS應(yīng)用程序(https://itunes.apple.com/na/ap ... 141485)
-下載Android應(yīng)用程序(https://play.google.com/store/ ... p%3Bhl)

銷售合作伙伴支持

情況補(bǔ)充：

1.該賬戶有幾個(gè)績(jī)效問(wèn)題，因?yàn)橹安皇呛芏撸猩嫦忧址钙放频目?jī)效，以及違反受限商品政策的績(jī)效。
2.由于是自發(fā)貨賬戶，之前貪便宜（為了多點(diǎn)利潤(rùn)），使用的是燕wen的半程追蹤的物流方式，導(dǎo)致了近期很多顧客未收到的郵件，不過(guò)基本都是第一時(shí)間給退款了。同時(shí)賬戶的有效追蹤率（VTR）偏低
3.賬戶狀況點(diǎn)進(jìn)去的提示：您的賬戶已被停用。如果您已針對(duì)以下違反政策的行為提出申訴并且申訴成功，我們將考慮重新激活您的賬戶。

請(qǐng)小伙伴們支支招！

問(wèn)題：

1.這種問(wèn)題屬于是什么類型的問(wèn)題，應(yīng)該如何進(jìn)行有效的申訴？通過(guò)的概率有多大？
郵件里提示19天不申訴的話就會(huì)變成永久停用
2.該賬戶目前仍有未發(fā)貨的自發(fā)貨訂單，是否應(yīng)該取消訂單，還是照常發(fā)貨？
3.如果打算放棄該賬戶的話，賬戶的余額是否能夠申訴回來(lái)？應(yīng)該如何申訴？
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