社區(qū) 發(fā)現(xiàn) Amazon 賣家賬戶已被停用，賬戶有幾個績效問題，因...
賣家賬戶已被停用，賬戶有幾個績效問題，因?yàn)橹安皇呛芏?，有涉嫌侵犯品牌的績效，以及違反受限商品政策的績效……
發(fā)帖12次
被置頂4次
被推薦0次
質(zhì)量分0星
回帖互動114次
歷史交流熱度14.08%
歷史交流深度0%
今天晚上收到了亞馬遜的如下郵件內(nèi)容：
郵件標(biāo)題：Your Amazon seller account has been temporarily deactivated. （您的亞馬遜賣家賬戶已被暫時停用）
郵件原文：
Hello,
Based on your Account Health Rating, your Amazon seller account has been temporarily deactivated in accordance with Section 3 of Amazon’s Business Solutions Agreement. Your listings have been removed. We are withholding any available funds while your account is deactivated; however, funds will remain in your account while we work with you to reactivate your account in accordance with the Funds Withholding Policy:?https://sellercentral.amazon.c ... J3QP2***. Please ship any open orders to avoid further impact to your account.
Why is this happening?
We took this action because there are unaddressed policy violations related to your selling account, and these violations have caused your Account Health Rating to fall below the threshold for deactivation. It is your obligation to make sure that you adhere to Amazon’s policies. Please visit this page to learn more:?https://sellercentral.amazon.c ... nce/5**.
How do I reactivate my account?
To reactivate your Amazon selling account, visit the?Account Health?page to appeal these policy violations. You can find them in the?Product policy compliance?section of the?Account Health?page (https://sellercentral.amazon.c ... posite). To address any given violation, please follow the guidance next to that violation in the?Next steps?column. Your account will be considered for reactivation once the policy violations have been successfully appealed. If we do not receive the requested information within 19 days, your account will be permanently deactivated.
Your account will be considered for reactivation once the policy violations have been successfully appealed.
We’re here to help.
Use this link (https://sellercentral.amazon.c ... posite) to speak to an Account Health specialist if you have questions about the violations or need help to submit appeals.
Has your account been deactivated in error?
If you believe that the policy violation(s) that caused your account deactivation is incorrect, please submit evidence or documentation demonstrating that your account has not violated Amazon’s policies and we will investigate your concern. You can submit your information via the Account Health page as specified above.
You can view your account performance at (https://sellercentral.amazon.c ... posite) or by selecting?Account Health?on the home screen of the Amazon seller app, on your iOS or Android device. The?Account Health?page shows how well your account is performing against the required performance metrics and the policies.
– Download iOS app at (https://itunes.apple.com/na/ap ... 79414****)
– Download Android app at (https://play.google.com/store/ ... p%3Bhl)
Selling Partner Support
?
用網(wǎng)易翻譯后大致的中文內(nèi)容：
你好,
根據(jù)您的賬戶運(yùn)行狀況評級，您的亞馬遜賣家賬戶已根據(jù)亞馬遜業(yè)務(wù)解決方案協(xié)議第3條暫時停用。你的列表已被刪除。在您的賬戶被停用期間，我們將扣留任何可用資金;但是，在我們根據(jù)資金扣款政策與您合作重新激活您的賬戶時，資金將保留在您的賬戶中:https://sellercentral.amazon.c ... LYBJ3******。請發(fā)貨任何未開訂單，以避免進(jìn)一步影響到您的帳戶。
為什么會發(fā)生這種情況?
我們采取這一行動的原因是，與您的銷售賬戶相關(guān)的政策違規(guī)行為未得到解決，這些違規(guī)行為已導(dǎo)致您的賬戶運(yùn)行狀況評級降至停用閾值以下。您有義務(wù)確保遵守亞馬遜的政策。請訪問此頁面了解更多息:https://sellercentral.amazon.c ... ence/***。
我如何重新激活我的帳戶?
要重新激活您的Amazon銷售帳戶，請訪問帳戶運(yùn)行狀況頁面，對這些違反政策的行為提出申訴。您可以在帳戶運(yùn)行狀況頁面(https://sellercentral.amazon.c ... posite)的產(chǎn)品策略遵從性部分中找到它們。要解決任何給定的違規(guī)，請遵循該違規(guī)旁邊的“下一步”列中的指導(dǎo)。一旦違規(guī)政策申訴成功，您的賬戶將被考慮重新激活。如果我們在19天內(nèi)沒有收到所要求的信息，您的帳戶將被永久停用。
一旦違規(guī)政策申訴成功，您的賬戶將被考慮重新激活。
我們是來幫忙的。
如果您對違規(guī)行為有疑問或需要幫助提交申訴，請使用此鏈接(https://sellercentral.amazon.c ... posite)與帳戶健康專家聯(lián)系。
你的賬戶被錯誤停用了嗎?
如果您認(rèn)為導(dǎo)致您的帳戶被停用的政策違反是不正確的，請?zhí)峤蛔C明您的帳戶沒有違反亞馬遜的政策的證據(jù)或文件，我們將調(diào)查您的擔(dān)憂。您可以通過上面指定的“帳戶運(yùn)行狀況”頁提交信息。
您可以在(https://sellercentral.amazon.c ... posite)上查看您的帳戶表現(xiàn)，或者在您的iOS或Android設(shè)備上的亞馬遜賣家應(yīng)用程序的主屏幕上選擇帳戶健康?！皫暨\(yùn)行狀況”頁面顯示您的帳戶按照所需的性能指標(biāo)和策略執(zhí)行的情況。
-下載iOS應(yīng)用程序(https://itunes.apple.com/na/ap ... 141485)
-下載Android應(yīng)用程序(https://play.google.com/store/ ... p%3Bhl)
銷售合作伙伴支持
情況補(bǔ)充：
1.該賬戶有幾個績效問題，因?yàn)橹安皇呛芏?，有涉嫌侵犯品牌的績效，以及違反受限商品政策的績效。
2.由于是自發(fā)貨賬戶，之前貪便宜（為了多點(diǎn)利潤），使用的是燕wen的半程追蹤的物流方式，導(dǎo)致了近期很多顧客未收到的郵件，不過基本都是第一時間給退款了。同時賬戶的有效追蹤率（VTR）偏低
3.賬戶狀況點(diǎn)進(jìn)去的提示：您的賬戶已被停用。如果您已針對以下違反政策的行為提出申訴并且申訴成功，我們將考慮重新激活您的賬戶。
請小伙伴們支支招！
問題：
1.這種問題屬于是什么類型的問題，應(yīng)該如何進(jìn)行有效的申訴？通過的概率有多大？
郵件里提示19天不申訴的話就會變成永久停用
2.該賬戶目前仍有未發(fā)貨的自發(fā)貨訂單，是否應(yīng)該取消訂單，還是照常發(fā)貨？
3.如果打算放棄該賬戶的話，賬戶的余額是否能夠申訴回來？應(yīng)該如何申訴？
?
郵件標(biāo)題：Your Amazon seller account has been temporarily deactivated. （您的亞馬遜賣家賬戶已被暫時停用）
郵件原文：
Hello,
Based on your Account Health Rating, your Amazon seller account has been temporarily deactivated in accordance with Section 3 of Amazon’s Business Solutions Agreement. Your listings have been removed. We are withholding any available funds while your account is deactivated; however, funds will remain in your account while we work with you to reactivate your account in accordance with the Funds Withholding Policy:?https://sellercentral.amazon.c ... J3QP2***. Please ship any open orders to avoid further impact to your account.
Why is this happening?
We took this action because there are unaddressed policy violations related to your selling account, and these violations have caused your Account Health Rating to fall below the threshold for deactivation. It is your obligation to make sure that you adhere to Amazon’s policies. Please visit this page to learn more:?https://sellercentral.amazon.c ... nce/5**.
How do I reactivate my account?
To reactivate your Amazon selling account, visit the?Account Health?page to appeal these policy violations. You can find them in the?Product policy compliance?section of the?Account Health?page (https://sellercentral.amazon.c ... posite). To address any given violation, please follow the guidance next to that violation in the?Next steps?column. Your account will be considered for reactivation once the policy violations have been successfully appealed. If we do not receive the requested information within 19 days, your account will be permanently deactivated.
Your account will be considered for reactivation once the policy violations have been successfully appealed.
We’re here to help.
Use this link (https://sellercentral.amazon.c ... posite) to speak to an Account Health specialist if you have questions about the violations or need help to submit appeals.
Has your account been deactivated in error?
If you believe that the policy violation(s) that caused your account deactivation is incorrect, please submit evidence or documentation demonstrating that your account has not violated Amazon’s policies and we will investigate your concern. You can submit your information via the Account Health page as specified above.
You can view your account performance at (https://sellercentral.amazon.c ... posite) or by selecting?Account Health?on the home screen of the Amazon seller app, on your iOS or Android device. The?Account Health?page shows how well your account is performing against the required performance metrics and the policies.
– Download iOS app at (https://itunes.apple.com/na/ap ... 79414****)
– Download Android app at (https://play.google.com/store/ ... p%3Bhl)
Selling Partner Support
?
用網(wǎng)易翻譯后大致的中文內(nèi)容：
你好,
根據(jù)您的賬戶運(yùn)行狀況評級，您的亞馬遜賣家賬戶已根據(jù)亞馬遜業(yè)務(wù)解決方案協(xié)議第3條暫時停用。你的列表已被刪除。在您的賬戶被停用期間，我們將扣留任何可用資金;但是，在我們根據(jù)資金扣款政策與您合作重新激活您的賬戶時，資金將保留在您的賬戶中:https://sellercentral.amazon.c ... LYBJ3******。請發(fā)貨任何未開訂單，以避免進(jìn)一步影響到您的帳戶。
為什么會發(fā)生這種情況?
我們采取這一行動的原因是，與您的銷售賬戶相關(guān)的政策違規(guī)行為未得到解決，這些違規(guī)行為已導(dǎo)致您的賬戶運(yùn)行狀況評級降至停用閾值以下。您有義務(wù)確保遵守亞馬遜的政策。請訪問此頁面了解更多息:https://sellercentral.amazon.c ... ence/***。
我如何重新激活我的帳戶?
要重新激活您的Amazon銷售帳戶，請訪問帳戶運(yùn)行狀況頁面，對這些違反政策的行為提出申訴。您可以在帳戶運(yùn)行狀況頁面(https://sellercentral.amazon.c ... posite)的產(chǎn)品策略遵從性部分中找到它們。要解決任何給定的違規(guī)，請遵循該違規(guī)旁邊的“下一步”列中的指導(dǎo)。一旦違規(guī)政策申訴成功，您的賬戶將被考慮重新激活。如果我們在19天內(nèi)沒有收到所要求的信息，您的帳戶將被永久停用。
一旦違規(guī)政策申訴成功，您的賬戶將被考慮重新激活。
我們是來幫忙的。
如果您對違規(guī)行為有疑問或需要幫助提交申訴，請使用此鏈接(https://sellercentral.amazon.c ... posite)與帳戶健康專家聯(lián)系。
你的賬戶被錯誤停用了嗎?
如果您認(rèn)為導(dǎo)致您的帳戶被停用的政策違反是不正確的，請?zhí)峤蛔C明您的帳戶沒有違反亞馬遜的政策的證據(jù)或文件，我們將調(diào)查您的擔(dān)憂。您可以通過上面指定的“帳戶運(yùn)行狀況”頁提交信息。
您可以在(https://sellercentral.amazon.c ... posite)上查看您的帳戶表現(xiàn)，或者在您的iOS或Android設(shè)備上的亞馬遜賣家應(yīng)用程序的主屏幕上選擇帳戶健康?！皫暨\(yùn)行狀況”頁面顯示您的帳戶按照所需的性能指標(biāo)和策略執(zhí)行的情況。
-下載iOS應(yīng)用程序(https://itunes.apple.com/na/ap ... 141485)
-下載Android應(yīng)用程序(https://play.google.com/store/ ... p%3Bhl)
銷售合作伙伴支持
情況補(bǔ)充：
1.該賬戶有幾個績效問題，因?yàn)橹安皇呛芏?，有涉嫌侵犯品牌的績效，以及違反受限商品政策的績效。
2.由于是自發(fā)貨賬戶，之前貪便宜（為了多點(diǎn)利潤），使用的是燕wen的半程追蹤的物流方式，導(dǎo)致了近期很多顧客未收到的郵件，不過基本都是第一時間給退款了。同時賬戶的有效追蹤率（VTR）偏低
3.賬戶狀況點(diǎn)進(jìn)去的提示：您的賬戶已被停用。如果您已針對以下違反政策的行為提出申訴并且申訴成功，我們將考慮重新激活您的賬戶。
請小伙伴們支支招！
問題：
1.這種問題屬于是什么類型的問題，應(yīng)該如何進(jìn)行有效的申訴？通過的概率有多大？
郵件里提示19天不申訴的話就會變成永久停用
2.該賬戶目前仍有未發(fā)貨的自發(fā)貨訂單，是否應(yīng)該取消訂單，還是照常發(fā)貨？
3.如果打算放棄該賬戶的話，賬戶的余額是否能夠申訴回來？應(yīng)該如何申訴？
?
倒計時：
13 個回復(fù)
匿名用戶
贊同來自: Tizzy666
?
現(xiàn)在你就直接去解決涉嫌侵犯品牌的績效，以及違反受限商品政策的績效，有效追蹤率太低不是這次的原因，所以可以先不處理，這種類型的封店是因?yàn)榭冃]及時去申訴掉
?
1、解決涉嫌侵權(quán)的績效
?
鏈接重新編輯，刪掉侵權(quán)詞，然后去點(diǎn)申訴，看一下是否是承認(rèn)錯誤的頁面，打勾提交，侵權(quán)績效就能消除
?
2、解決受限問題的績效
?
這個要刪掉鏈接，移除fba庫存，然后去點(diǎn)申訴，打勾承認(rèn)錯誤，績效就會消除
?
這些都解決完后，賬號狀況頁面，政策合規(guī)信那一列沒有績效問題了，等一周之內(nèi)，賬號沒解封的話，就回復(fù)這個郵件說明違規(guī)政策申訴成功，請求重新賬戶
?
貨要正常發(fā)，以后假單號少用，不然很容易導(dǎo)致一系列問題，比如odr或者追蹤率過低，這些都也有可能導(dǎo)致號被封，這個申訴成功率很高的，不用擔(dān)心，不會到賬號申訴不回來，去申訴資金的地步
匿名用戶
贊同來自: Tizzy666
?
現(xiàn)在你就直接去解決涉嫌侵犯品牌的績效，以及違反受限商品政策的績效，有效追蹤率太低不是這次的原因，所以可以先不處理，這種類型的封店是因?yàn)榭冃]及時去申訴掉
?
1、解決涉嫌侵權(quán)的績效
?
鏈接重新編輯，刪掉侵權(quán)詞，然后去點(diǎn)申訴，看一下是否是承認(rèn)錯誤的頁面，打勾提交，侵權(quán)績效就能消除
?
2、解決受限問題的績效
?
這個要刪掉鏈接，移除fba庫存，然后去點(diǎn)申訴，打勾承認(rèn)錯誤，績效就會消除
?
這些都解決完后，賬號狀況頁面，政策合規(guī)信那一列沒有績效問題了，等一周之內(nèi)，賬號沒解封的話，就回復(fù)這個郵件說明違規(guī)政策申訴成功，請求重新賬戶
?
貨要正常發(fā)，以后假單號少用，不然很容易導(dǎo)致一系列問題，比如odr或者追蹤率過低，這些都也有可能導(dǎo)致號被封，這個申訴成功率很高的，不用擔(dān)心，不會到賬號申訴不回來，去申訴資金的地步