第一個(gè)電話的時(shí)候其實(shí)就要挨個(gè)全都提交申訴，讓亞馬遜知道你都有在采取行動(dòng)，現(xiàn)在審核人員沒(méi)有看到你的實(shí)際行動(dòng)，首先這個(gè)電話一定要接，不然帳號(hào)很可能會(huì)被封，先檢查一下后臺(tái)的緊急聯(lián)系人，確保填的是自己能打得通的電話，并且在白天的時(shí)候確保有人能接電話
?
電話是會(huì)跟你討論你違反受限商品政策的行為，然后專(zhuān)員會(huì)引導(dǎo)你口述poa內(nèi)容，最后會(huì)讓你在申訴入口提交一下，所以你現(xiàn)在先別提交申訴，先等明天或者后天的專(zhuān)員電話，準(zhǔn)備一下poa的大綱，以便到時(shí)候口述的時(shí)候吞吞吐吐，專(zhuān)員會(huì)覺(jué)得你的poa不夠呀說(shuō)服力，poa大綱我發(fā)在底下，你可以參考一下
?
1.解釋問(wèn)題的根本原因??
1、粗心大意，在亞馬遜上創(chuàng)建之前，我們沒(méi)有檢查listing
2、產(chǎn)品開(kāi)發(fā)人員采購(gòu)的時(shí)候沒(méi)有調(diào)查產(chǎn)品是否能在amazon銷(xiāo)售
3、我們沒(méi)有對(duì)我們的員工進(jìn)行足夠的關(guān)于亞馬遜銷(xiāo)售政策的相關(guān)培訓(xùn)，不夠了解平臺(tái)政策
?
2.你將采取哪些措施來(lái)解決該問(wèn)題??
分別對(duì)運(yùn)營(yíng)、開(kāi)發(fā)、上級(jí)領(lǐng)導(dǎo)、公司的模式做出不同的對(duì)策，
?
1、運(yùn)營(yíng)已在帳戶檢查了所有ASIN，并且刪除了所有受限商品鏈接，我們確保賬戶沒(méi)有受限商品了，今后將更加注意檢查，對(duì)于有fba庫(kù)存的受限產(chǎn)品，將馬上移除訂單
2、對(duì)銷(xiāo)售沒(méi)認(rèn)真檢查鏈接，開(kāi)發(fā)人員檢查產(chǎn)品做出懲罰，列舉一下懲罰措施，罰款，出具書(shū)面警告等，
3、公司管理沒(méi)到位，列舉一下懲罰措施，罰款，出具書(shū)面警告等
4、我們已經(jīng)檢查了庫(kù)存中所有庫(kù)存的狀況，并退回了所有限售產(chǎn)品給供應(yīng)商
5、優(yōu)化亞馬遜政策培訓(xùn)體系
①這些員工立刻做了深刻的檢討和反思，保證以后一定熟記亞馬遜平臺(tái)的相關(guān)銷(xiāo)售政策和賣(mài)方行為準(zhǔn)則，特別是在賣(mài)家后臺(tái)的賣(mài)家大學(xué)里學(xué)習(xí)了受限政策，不會(huì)再做違反亞馬遜政策的一切操作。
（員工姓名：黃濤，檢討時(shí)間：2021年3月30日)
②亞馬遜專(zhuān)業(yè)講師立刻對(duì)所有的員工開(kāi)會(huì)講解亞馬遜《銷(xiāo)售政策和賣(mài)方行為準(zhǔn)則》政策，每個(gè)聽(tīng)講的員工都需要簽名，不熟悉和掌握政策的員工不得運(yùn)營(yíng)賬號(hào)。
（亞馬遜專(zhuān)業(yè)講師：黃瀟瀟）
時(shí)間：2021年3月30日
政策簽名：請(qǐng)查看“POA截圖”的宣導(dǎo)政策圖片2
6、對(duì)于我們將要購(gòu)買(mǎi)的商品，我們已經(jīng)向供應(yīng)商索取了更詳細(xì)的產(chǎn)品信息，確保沒(méi)有受限商品

3.你將采取哪些措施來(lái)避免將來(lái)問(wèn)題再次發(fā)生
深化對(duì)平臺(tái)政策的了解、加強(qiáng)培訓(xùn)工作、優(yōu)化運(yùn)營(yíng)結(jié)構(gòu)：對(duì)開(kāi)發(fā)和銷(xiāo)售提出了不同的要求。
?
1.Strengthen the inspection of the quality inspection department and logistics transportation:

a. We will ask the factory to execute stricter checking up and testing process for our products, and request every confirmation and signature of testing result for every product from the tester in the factory.
b. We will execute a sampling check for different production batch and regular visits to the production line of the factory every week. Make sure we ship out every item in integral and good working conditions.
c. We will ask the factory to package with stronger crash proof and shockproof measures, like fling in the blanks with proof foam and wrapping up with hard carton. Change the logistics service provider with better transporting service.
d. We will strengthen the inspection of the quality inspection department. We will give the factory a complete quality inspection list, and ask the factory to troubleshoot the product according to our list one by one.
e. We ask the factory to extend the time of the product aging test. After that, we can get products with more stable product quality.
f. We will find a professional quality inspection team to help us carry out a full inspection of all products shipped. To ensure the yield of products shipped.
g. We will let the company's full-time quality inspectors go to train and perform detailed spot checks after the quality inspection team completes the quality inspection to ensure product quality.
h. In order to restrict the factory to attach importance to quality inspection, reduce the defect of the products. We will resign a quality agreement with the factory.?
i. We will replace various transportation ways to shorten the logistics transportation time.
j. We will strengthen our advertising and promotion efforts to achieve a better inventory circulation and avoid long-term storage in Amazon warehouses, which will consume all battery power.
k. We will let the customer service team go out for training in batches to improve the communication skills of the customer service team, as well as the ability of the customer service to solve problems.
?
2、加強(qiáng)員工培訓(xùn)。
我們邀請(qǐng)了經(jīng)驗(yàn)豐富的專(zhuān)家到我們公司來(lái)培訓(xùn)我們的新銷(xiāo)售員工，使他們掌握亞馬遜政策的所有相關(guān)知識(shí)，以避免人為錯(cuò)誤造成的錯(cuò)誤。我們立即為所有員工提供了系統(tǒng)有效的培訓(xùn)。
鏈接：https://sellercentral.amazon.c ... 64330
https://sellercentral.amazon.c ... G1801
?
3、We will re edit less Detailed or Accurate Page Description:

a. We will try more times to update the listing detail page and contact the amazon service support.
b. We will improved instruction manuals, with easy-to-understand text and pictures. Reduce customer misunderstandings.
c. Publish more videos and contents of product explanations and product operations on our social media. Let customers understand our products clearly in more ways.

第一個(gè)電話的時(shí)候其實(shí)就要挨個(gè)全都提交申訴，讓亞馬遜知道你都有在采取行動(dòng)，現(xiàn)在審核人員沒(méi)有看到你的實(shí)際行動(dòng)，首先這個(gè)電話一定要接，不然帳號(hào)很可能會(huì)被封，先檢查一下后臺(tái)的緊急聯(lián)系人，確保填的是自己能打得通的電話，并且在白天的時(shí)候確保有人能接電話
?
電話是會(huì)跟你討論你違反受限商品政策的行為，然后專(zhuān)員會(huì)引導(dǎo)你口述poa內(nèi)容，最后會(huì)讓你在申訴入口提交一下，所以你現(xiàn)在先別提交申訴，先等明天或者后天的專(zhuān)員電話，準(zhǔn)備一下poa的大綱，以便到時(shí)候口述的時(shí)候吞吞吐吐，專(zhuān)員會(huì)覺(jué)得你的poa不夠呀說(shuō)服力，poa大綱我發(fā)在底下，你可以參考一下
?
1.解釋問(wèn)題的根本原因??
1、粗心大意，在亞馬遜上創(chuàng)建之前，我們沒(méi)有檢查listing
2、產(chǎn)品開(kāi)發(fā)人員采購(gòu)的時(shí)候沒(méi)有調(diào)查產(chǎn)品是否能在amazon銷(xiāo)售
3、我們沒(méi)有對(duì)我們的員工進(jìn)行足夠的關(guān)于亞馬遜銷(xiāo)售政策的相關(guān)培訓(xùn)，不夠了解平臺(tái)政策
?
2.你將采取哪些措施來(lái)解決該問(wèn)題??
分別對(duì)運(yùn)營(yíng)、開(kāi)發(fā)、上級(jí)領(lǐng)導(dǎo)、公司的模式做出不同的對(duì)策，
?
1、運(yùn)營(yíng)已在帳戶檢查了所有ASIN，并且刪除了所有受限商品鏈接，我們確保賬戶沒(méi)有受限商品了，今后將更加注意檢查，對(duì)于有fba庫(kù)存的受限產(chǎn)品，將馬上移除訂單
2、對(duì)銷(xiāo)售沒(méi)認(rèn)真檢查鏈接，開(kāi)發(fā)人員檢查產(chǎn)品做出懲罰，列舉一下懲罰措施，罰款，出具書(shū)面警告等，
3、公司管理沒(méi)到位，列舉一下懲罰措施，罰款，出具書(shū)面警告等
4、我們已經(jīng)檢查了庫(kù)存中所有庫(kù)存的狀況，并退回了所有限售產(chǎn)品給供應(yīng)商
5、優(yōu)化亞馬遜政策培訓(xùn)體系
①這些員工立刻做了深刻的檢討和反思，保證以后一定熟記亞馬遜平臺(tái)的相關(guān)銷(xiāo)售政策和賣(mài)方行為準(zhǔn)則，特別是在賣(mài)家后臺(tái)的賣(mài)家大學(xué)里學(xué)習(xí)了受限政策，不會(huì)再做違反亞馬遜政策的一切操作。
（員工姓名：黃濤，檢討時(shí)間：2021年3月30日)
②亞馬遜專(zhuān)業(yè)講師立刻對(duì)所有的員工開(kāi)會(huì)講解亞馬遜《銷(xiāo)售政策和賣(mài)方行為準(zhǔn)則》政策，每個(gè)聽(tīng)講的員工都需要簽名，不熟悉和掌握政策的員工不得運(yùn)營(yíng)賬號(hào)。
（亞馬遜專(zhuān)業(yè)講師：黃瀟瀟）
時(shí)間：2021年3月30日
政策簽名：請(qǐng)查看“POA截圖”的宣導(dǎo)政策圖片2
6、對(duì)于我們將要購(gòu)買(mǎi)的商品，我們已經(jīng)向供應(yīng)商索取了更詳細(xì)的產(chǎn)品信息，確保沒(méi)有受限商品

3.你將采取哪些措施來(lái)避免將來(lái)問(wèn)題再次發(fā)生
深化對(duì)平臺(tái)政策的了解、加強(qiáng)培訓(xùn)工作、優(yōu)化運(yùn)營(yíng)結(jié)構(gòu)：對(duì)開(kāi)發(fā)和銷(xiāo)售提出了不同的要求。
?
1.Strengthen the inspection of the quality inspection department and logistics transportation:

a. We will ask the factory to execute stricter checking up and testing process for our products, and request every confirmation and signature of testing result for every product from the tester in the factory.
b. We will execute a sampling check for different production batch and regular visits to the production line of the factory every week. Make sure we ship out every item in integral and good working conditions.
c. We will ask the factory to package with stronger crash proof and shockproof measures, like fling in the blanks with proof foam and wrapping up with hard carton. Change the logistics service provider with better transporting service.
d. We will strengthen the inspection of the quality inspection department. We will give the factory a complete quality inspection list, and ask the factory to troubleshoot the product according to our list one by one.
e. We ask the factory to extend the time of the product aging test. After that, we can get products with more stable product quality.
f. We will find a professional quality inspection team to help us carry out a full inspection of all products shipped. To ensure the yield of products shipped.
g. We will let the company's full-time quality inspectors go to train and perform detailed spot checks after the quality inspection team completes the quality inspection to ensure product quality.
h. In order to restrict the factory to attach importance to quality inspection, reduce the defect of the products. We will resign a quality agreement with the factory.?
i. We will replace various transportation ways to shorten the logistics transportation time.
j. We will strengthen our advertising and promotion efforts to achieve a better inventory circulation and avoid long-term storage in Amazon warehouses, which will consume all battery power.
k. We will let the customer service team go out for training in batches to improve the communication skills of the customer service team, as well as the ability of the customer service to solve problems.
?
2、加強(qiáng)員工培訓(xùn)。
我們邀請(qǐng)了經(jīng)驗(yàn)豐富的專(zhuān)家到我們公司來(lái)培訓(xùn)我們的新銷(xiāo)售員工，使他們掌握亞馬遜政策的所有相關(guān)知識(shí)，以避免人為錯(cuò)誤造成的錯(cuò)誤。我們立即為所有員工提供了系統(tǒng)有效的培訓(xùn)。
鏈接：https://sellercentral.amazon.c ... 64330
https://sellercentral.amazon.c ... G1801
?
3、We will re edit less Detailed or Accurate Page Description:

a. We will try more times to update the listing detail page and contact the amazon service support.
b. We will improved instruction manuals, with easy-to-understand text and pictures. Reduce customer misunderstandings.
c. Publish more videos and contents of product explanations and product operations on our social media. Let customers understand our products clearly in more ways.