社區(qū) 發(fā)現(xiàn) Amazon 客人收到貨物，不滿意。給了差評。應(yīng)該是向...
客人收到貨物，不滿意。給了差評。應(yīng)該是向亞馬遜反映描述不符。結(jié)果亞馬遜把我的自發(fā)貨銷售權(quán)限關(guān)閉了，如何申訴
發(fā)帖12次
被置頂1次
被推薦0次
質(zhì)量分2星
回帖互動73次
歷史交流熱度6.74%
歷史交流深度0%
客人收到貨物，不滿意。給了差評。應(yīng)該是向亞馬遜反映描述不符。結(jié)果亞馬遜把我的自發(fā)貨銷售權(quán)限關(guān)閉了。我已經(jīng)申訴了，寫了500多字的解決方法。亞馬遜不通過。繼續(xù)要我提供。以下是亞馬遜的回復(fù)郵件。哪位大神能不能指點(diǎn)下。給點(diǎn)思路。我好繼續(xù)申訴。謝謝。
Hello,?
We appreciate the information you have provided. However, a review of your account indicates you have listed against detail pages that do not accurately describe your items or are not in accordance with our Condition Guidelines. Before we can consider reinstatement of your selling privileges, please provide us with a detailed account of the steps you will take to ensure your listings comply with our policies.?
All sellers are responsible for listing items on a product detail page that accurately describes the item in all respects. This includes, among other aspects, brand, manufacturer, UPC, model number, edition, quantity, packaging, and color. Sellers are also responsible for listing their items in accordance with our Condition Guidelines. We developed these guidelines to help set the same expectation of an item and its condition between a buyer and a seller.?
What you can do?
Respond to this message with a plan of action that includes the following:?
1. Description of the issues that caused the complaints.?
2. Explanation of the steps you have taken to resolve the issues and ensure that similar complaints won’t happen again.?
3. Any additional details you would like us to know.?
For information on creating and submitting your plan, search “Appeal the Removal of Selling Privileges” in Seller Central Help.?
What happens next?
We’ll review the information you send and get back to you with an answer as soon as possible. When we respond, we may ask you for additional details or to revise your plan of action. If your plan of action sufficiently addresses the complaints, we will consider reinstating your selling privileges.?
?
Hello,?
We appreciate the information you have provided. However, a review of your account indicates you have listed against detail pages that do not accurately describe your items or are not in accordance with our Condition Guidelines. Before we can consider reinstatement of your selling privileges, please provide us with a detailed account of the steps you will take to ensure your listings comply with our policies.?
All sellers are responsible for listing items on a product detail page that accurately describes the item in all respects. This includes, among other aspects, brand, manufacturer, UPC, model number, edition, quantity, packaging, and color. Sellers are also responsible for listing their items in accordance with our Condition Guidelines. We developed these guidelines to help set the same expectation of an item and its condition between a buyer and a seller.?
What you can do?
Respond to this message with a plan of action that includes the following:?
1. Description of the issues that caused the complaints.?
2. Explanation of the steps you have taken to resolve the issues and ensure that similar complaints won’t happen again.?
3. Any additional details you would like us to know.?
For information on creating and submitting your plan, search “Appeal the Removal of Selling Privileges” in Seller Central Help.?
What happens next?
We’ll review the information you send and get back to you with an answer as soon as possible. When we respond, we may ask you for additional details or to revise your plan of action. If your plan of action sufficiently addresses the complaints, we will consider reinstating your selling privileges.?
?
倒計(jì)時(shí)：
7 個(gè)回復(fù)
走在時(shí)代的前列腺上 - 跨境創(chuàng)業(yè)者 FBA，F(xiàn)BM 操盤手
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Hello,
We have decided that you may sell on Amazon.com while we review your account. A reserve equal to your gross sales amount for the preceding 14 days will apply while your account is under review. Based on your order volume, the amount of the reserve may change daily.?
When your account balance exceeds this reserve amount, you will be able to transfer funds based on your settlement schedule. You can view the details on the Payments page in the Reports section of Seller Central (https://sellercentral.amazon.c ... y.html).
Please continue to ship orders and only list items that you can send by the expected ship date.
To learn more about account reviews, search for "Velocity Limits and Account Reviews" in Seller Central Help.
We will send you an email when our review is complete.
Sincerely,?