我們之前找服務(wù)商用軟件趕跟賣，做了Pending，他們用買家號買空跟賣庫存，下單不付款，但pending是違反亞馬遜政策的，且大多是用虛擬卡下單，很容易被風(fēng)控，從而牽連自己的賬號
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我們之前是沒警告，直接號被封了，郵件是這樣的

我們當(dāng)時按照這個框架，還有提供了服務(wù)商的微信信息，聊天記錄和轉(zhuǎn)款記錄，樓主這個還是警告，申訴成功的概率很高
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1.根本原因：我確實是進行了該操作，并感謝亞馬遜指出錯誤！
買家聯(lián)系我，闡述從跟賣店鋪買到假劣偽冒產(chǎn)品，我擔(dān)心顧客的購物體驗太差，在沒有完全學(xué)習(xí)亞馬遜政策的情況下，用了惡意的手段（這里具體展開）趕跟賣
?1.整個過程由一名缺乏亞馬遜政策的新人負責(zé)，大家都知道，旺季已經(jīng)到來，所有員工都對增加銷售額充滿熱情，并從銷售中獲得高額傭金，所以這名員工自己想出了這個主意——利用第三方趕跟賣，以吸引顧客從我們的店鋪購買產(chǎn)品。

2.主要方法：在網(wǎng)上搜索能夠提供該服務(wù)的第三方：在收到回復(fù)后，然后該員工接受了服務(wù)商的報價，同意與他們合作。這家公司組織使用買家號從跟賣者的亞馬遜賬號購買商品，然后取消每個訂單（。

3.現(xiàn)在收到了亞馬遜的警告，認真學(xué)習(xí)了郵件里的那個政策。
這里列出來服務(wù)商的信息：
Through carefully review the Browsing History find this third party’s information,just use online chats by Tencent Instant Messenger, so we have tried to contact them by live chat, but no response, details of contacts as follow：
(Use an) assumed name: Barry
Tencent Instant Messenger account:qq 號
Email address：qq 郵箱@qq.com
Website: 某某網(wǎng)站.com
Receipts account name (Alipy): 某某網(wǎng)站的名字

2.采取的措施（例如暫停合作，學(xué)習(xí)政策知識列出幾點來，領(lǐng)導(dǎo)公司的重視等等），可以多寫幾個
1) We have wrote a paperwork file announcement and had a meeting to all our staff that review manipulation is not allowed, anyone who do review manipulation, or break this rule will be punished without hesitation. And we have established a department who will be in charge of monitoring and preventing it happen again in the future.
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2) Have arrange 3 trusted professionals to handle my seller account to make sure every step is meet Amazon standards and training the relation people to prevent the similar issue happen again.

3) We will refuse all third parties who will contact us mention about review manipulation. Don't give them any chance but do better quality items and better service.

4) Use “The Enhanced Brand Content (EBC)” function. Using this tool, you can describe your product features in a different way by including a unique brand story,enhanced images, and text placements. Adding EBC to my product detail pages can result in higher conversion rates, increased traffic, and increased sales and can assist the customer in understanding the product thus attract customers.?

3.預(yù)防的措施（制定培養(yǎng)計劃，找專業(yè)的人管理賬號，學(xué)習(xí)等等）
?1) Aimed to provide high quality goods, client paramount, we still have faith that inexpensive high-quality products and efficient service well received by customer,and they will leave positive reviews if they are entirely happy with our items, we believe that buyers who have already purchased our items to share their authentic experience through reviews can lead to an increase in page views and ultimately sales.

2) For the continued perfection of our products detail pages information, excellent English major translators have been hired for items detail information translation to make sure every detail is correct, fully compliance with amazon ASIN creation policy and professional described on Amazon, which can be more understandable for customers and can further improve customers’ satisfaction, it could help us winning client kudos and market share.

3) We will continue to use FBA service for all of our listings on your site to make sure every parcel arrived in time; item shipping and customer service settlement is handled by amazon so can eliminate a lot of problems. And now more than 1000pcs goods on passage.

4) Ensure every order shipped on time and tracking information timely query, send email to every customer ask them whether or not satisfied with our items and service and if they are willing to leave a feedback or review for us, try our best raise persistently clients' satisfaction, trust and reliance on our products and services.

5)We have checked all feedback, products review and complaints from our customers, contact with them to resolve their question if they are unhappy with this shopping experience. We promise them that all orders enjoy open-ended after sale service the same supreme service, I think each consumer can shop with confidence.

6) Send a special person stationed in the factory to supervise the processing flow in real time, and test products quality to ensure every item meet quality standard,make our customers shopping to ease, continue to win by quality, reputation first,customer supreme service tenet in exchange for more praise reviews.

7) Ask every email and complaint must be answered within the setting time(less than 12h) by our English Customer Support Team, try our best to solve the problems in time and provide them with good service, thereby get the nod from our customer.
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附件提交
1、和服務(wù)商的聊天記錄，有相關(guān)結(jié)果的截圖更好
2、交易記錄
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