社區(qū) 發(fā)現(xiàn) 物流和倉儲管理 FBA貨件被海關(guān)扣,物流商不管怎么辦?客...
FBA貨件被海關(guān)扣,物流商不管怎么辦?客服和他們老板都不回復……這種情況怎么辦?可以通過政府相關(guān)部門維權(quán)的嗎?
? ? 我們的貨是普通貨,當時說的是一批貨被扣,這種情況怎么辦?可以通過政府相關(guān)部門維權(quán)的嗎?有遇到過這類的情況的么?
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24 個回復
BeboGhattas - Amazon Seller - English Communications
贊同來自: success27 、 Rakiaaa
1. You should get the tracking number for the shipment (Bill of lading in this case)
2. Get the customs reference number (If customs detained shipment, they provide a tracking number to follow up)
3. Get a local German VA, to call customs on your behalf, Understand what is the problem, and if they need any documents based on regulations of your product
4. either let your VA follow up, or send email to customs with the tracking number and all related documents until cleared.
ONLY if you have reference/tracking number, things are easy
If not, You can only confront the shipping company