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所在分類:  物流和倉儲管理 所屬圈子: 物流和倉儲管理

FBA貨件被海關(guān)扣,物流商不管怎么辦?客服和他們老板都不回復(fù)……這種情況怎么辦?可以通過政府相關(guān)部門維權(quán)的嗎?

發(fā)帖6次 被置頂0次 被推薦0次 質(zhì)量分1星 回帖互動97次 歷史交流熱度36% 歷史交流深度0%
? ? ? 3月初,通過深圳一家物流公司空運發(fā)貨到德國倉,至今未到,三個月中聯(lián)系過不到五次,詢問進展,說是被海關(guān)扣了,近期再問時,客服和他們老板都不回復(fù),但天天還在發(fā)朋友,不回復(fù)給人的感覺就是貨徹底被扣了。
? ? 我們的貨是普通貨,當(dāng)時說的是一批貨被扣,這種情況怎么辦?可以通過政府相關(guān)部門維權(quán)的嗎?有遇到過這類的情況的么?
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BeboGhattas - Amazon Seller - English Communications

贊同來自: success27 Rakiaaa

Only if you do have the B/L or the documents provided by carrier (Shipping company), You can handle it yourself

1. You should get the tracking number for the shipment (Bill of lading in this case)
2. Get the customs reference number (If customs detained shipment, they provide a tracking number to follow up)
3. Get a local German VA, to call customs on your behalf, Understand what is the problem, and if they need any documents based on regulations of your product
4. either let your VA follow up, or send email to customs with the tracking number and all related documents until cleared.

ONLY if you have reference/tracking number, things are easy
If not, You can only confront the shipping company
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