早上突然收到郵件，店鋪因為2個受限被關(guān)閉了，產(chǎn)品是雪茄盒，理由是RP 政策：該產(chǎn)品已被確定為違反煙草廣告禁令的煙草相關(guān)產(chǎn)品。 該禁令意味著不得銷售帶有煙草品牌名稱或標(biāo)志的煙灰缸/打火機或煙斗等產(chǎn)品。 因此，該產(chǎn)品不允許在 Amazon.nl 上銷售。?
受限只要提交了就會從績效里撤銷，大概17號收到的，因為忙然后一直沒管過。目前已經(jīng)對兩個ASIN進行了申訴，績效也恢復(fù)了正常。

然后自己寫了一下申訴，提交了一次沒有通過，有點奔潰，可能是我的申訴寫的比較爛吧。

就一個框框，也不知道好不好搞，好在不是永久關(guān)閉

我寫的申訴原文：

Dear Amazon Review Team
Hello
I received an email saying that my account was temporarily suspended by Amazon for posting restricted products, we dug into the root cause, it was because we listed a cigar box, which violated the ban on tobacco advertising, and sellers are not allowed to sell tobacco with tobacco Products such as ashtrays/lighters or pipes with brand names or logos.

ASIN: XXX
Title : Cigar Box,XXXX

ASIN: XXX


1. After receiving the email, we immediately removed all tobacco-related products from the shelves. Currently, we do not have any tobacco-related products in our inventory. Please refer to Attachment 1.
2. After receiving the restricted notice from Amazon, we did not remove the product immediately. I am very sorry. Recently, due to busy product development, I did not immediately deal with the violations in the store. Amazon has deleted and revoked the punishment of these two ASINs , our account performance has been restored, please refer to Attachment 2.
3. We have just received news that the Dutch government has recently increased the ban on tobacco and other products and removed all tobacco and related products from the shelves. The Dutch government is doing everything possible to combat smoking. Smoking is no longer allowed in the catering industry, sports clubs have also become non-smoking areas, and from 2024, supermarkets will no longer sell tobacco. We have also just received news that we will strictly abide by local laws and Amazon's sales rules, and we will no longer put any tobacco-related products on the shelves.

the measures taken
1. We have removed all tobacco-related products from the shelves, and currently we cannot search for any tobacco-related products in our inventory.
2. We immediately deleted the restricted items and submitted an appeal. At present, Amazon has revoked the penalties for these two ASINs, and our account performance has been restored.
3. We have checked relevant information and local laws and regulations, and found that the Dutch government is cracking down on tobacco-related products. We will abide by local laws and will no longer put tobacco-related products on the shelves.
4. We read Amazon's restricted product catalog and know that there are many products that cannot be listed on Amazon, including canned spray paint. Airsoft/BB Guns, Paintball Guns. Hangover or hangover cure. Alcohol: Products that mask or conceal the alcohol content. Radiation-protected products (including electromagnetic field protection and radiation neutralizing or shielding products). Bows, slingshots and other projectile weapons. Chewing gum (Singapore only). Coupon site. cryptocurrency. Escort services, adult dating, sex toys and merchandise. Etching paste and many other products.

Precaution:
1. We have added tobacco words to our prohibited thesaurus. Before putting products on the shelves, the ERP tool we use will assist me in filtering out all tobacco products.
2. We will conduct frequent training to understand the laws, regulations and prohibitions of the local country, immediately remove products that violate the policy, check Amazon's latest prohibition notice, and learn about the latest relevant knowledge.
3. After receiving the email from Amazon, we will immediately delete and appeal the ASIN, delete the violation in the performance status, and restore our account health score.
4. In the future, we will check our account and inventory more authentically, and will never list any products that violate Amazon's policies.
?

?

?
?

?
早上打電話聯(lián)系了亞馬遜客服，客服說只能以誤判的角度去申訴，需要提供證據(jù)，證明我的產(chǎn)品沒有違規(guī)，主要原因是產(chǎn)品圖片上有打碼模糊掉商標(biāo)的行為，關(guān)鍵點應(yīng)該在這里，感覺是個死結(jié)。