社區(qū) 發(fā)現(xiàn) Amazon 懷疑是想要勒索的郵件應(yīng)該怎么處理？客戶說...
懷疑是想要勒索的郵件應(yīng)該怎么處理？客戶說由于產(chǎn)品問題上醫(yī)院了，可能會(huì)要求亞馬遜調(diào)查我們店鋪所有產(chǎn)品。
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收到一封郵件，大意是客戶給朋友購買我們的產(chǎn)品，結(jié)果收到我們產(chǎn)品后，他的朋友由于產(chǎn)品背面的蜘蛛絲引起不適，上醫(yī)院了花了300多美金，他希望我們聯(lián)系他，否則他將聯(lián)系亞馬遜調(diào)查我們所有產(chǎn)品。
我應(yīng)該怎么處理比較合適呢？是直接忽略，還是說直接退款，要不要回復(fù)他？
客戶郵件如下：“Hello Mr. / Mrs. Seller;
I am Katya. I am a customer service manager. I purchased a gift from your store for my friend. I got a call from my friend. She said when she hold the item it felt uncomfortable. She checked the item and told me that it had heavy odor. Behind the item, she found a sticky liquid with spider web. She said it seemed like used before.
She trew the item away imediately for safety of her child and family. After a short time, her skin started to itching. She went to hospital immediately and received a hospital bill for examination ( US$317,91 ). And as long as the item as thrown and my communication with my friend is ended, I regret to say that I am no longer able to receive and share any photo. This incident damaged my relationship with her too.
I talked with Amazon customer service via phone about 45 minutes. They told me that I am Amazon Business Prime partner and as a Business Prime partner, I can request for investigation and Amazon can investigate all of your product and store.
As a Prime Business partner, I did not request for investigation before letting you know.
If you can help me out, we can solve this problem. I am waiting for your help.
Thank you. ”
?
我應(yīng)該怎么處理比較合適呢？是直接忽略，還是說直接退款，要不要回復(fù)他？
客戶郵件如下：“Hello Mr. / Mrs. Seller;
I am Katya. I am a customer service manager. I purchased a gift from your store for my friend. I got a call from my friend. She said when she hold the item it felt uncomfortable. She checked the item and told me that it had heavy odor. Behind the item, she found a sticky liquid with spider web. She said it seemed like used before.
She trew the item away imediately for safety of her child and family. After a short time, her skin started to itching. She went to hospital immediately and received a hospital bill for examination ( US$317,91 ). And as long as the item as thrown and my communication with my friend is ended, I regret to say that I am no longer able to receive and share any photo. This incident damaged my relationship with her too.
I talked with Amazon customer service via phone about 45 minutes. They told me that I am Amazon Business Prime partner and as a Business Prime partner, I can request for investigation and Amazon can investigate all of your product and store.
As a Prime Business partner, I did not request for investigation before letting you know.
If you can help me out, we can solve this problem. I am waiting for your help.
Thank you. ”
?
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