社區(qū) 發(fā)現(xiàn) Amazon 店鋪涉嫌侵犯知識(shí)產(chǎn)權(quán)，顯示涉嫌濫用版權(quán)圖...
店鋪涉嫌侵犯知識(shí)產(chǎn)權(quán)，顯示涉嫌濫用版權(quán)圖片，我需要勾選然后提交嗎？會(huì)不會(huì)有什么風(fēng)險(xiǎn)呢？如果繼續(xù)不管會(huì)導(dǎo)致封號(hào)嗎？
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事情是這樣的。我們一個(gè)賬號(hào)前幾個(gè)月收到了一個(gè)涉嫌侵犯知識(shí)產(chǎn)權(quán)，但是因?yàn)榭?jī)效顯示綠色良好就一直沒管。而且這些違規(guī)的產(chǎn)品鏈接我們都停售很久了，不知道為什么突然會(huì)被告知侵權(quán)。
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這兩天又收到了一個(gè)，進(jìn)入解決的頁面就顯示了這個(gè)兩個(gè)勾選提交的頁面。我們這邊應(yīng)該勾選然后提交嗎？會(huì)不會(huì)有什么風(fēng)險(xiǎn)呢？
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如果繼續(xù)不管會(huì)導(dǎo)致封號(hào)嗎？大家如果之前處理過類似的問題，懇請(qǐng)告知一下，感謝！
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這兩天又收到了一個(gè)，進(jìn)入解決的頁面就顯示了這個(gè)兩個(gè)勾選提交的頁面。我們這邊應(yīng)該勾選然后提交嗎？會(huì)不會(huì)有什么風(fēng)險(xiǎn)呢？
?
如果繼續(xù)不管會(huì)導(dǎo)致封號(hào)嗎？大家如果之前處理過類似的問題，懇請(qǐng)告知一下，感謝！
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倒計(jì)時(shí)：
17 個(gè)回復(fù)
galinz - 時(shí)代在前進(jìn)，你自己如果不能順應(yīng)時(shí)代勇敢創(chuàng)新，自己革自己的命，遲早會(huì)有人替你動(dòng)手。
贊同來自: hohoho1986
1、檢索侵權(quán)事實(shí)，確定自己是否侵權(quán)（絕大部分都是侵權(quán)）；
2、查看郵件中有無投訴方的聯(lián)系方式，如果有，試著聯(lián)系對(duì)方，溝通撤訴條件（可能性不大）；
3、刪除侵權(quán)圖片，然后向亞馬遜申訴，認(rèn)真準(zhǔn)備自己的POA（行動(dòng)計(jì)劃書）；
跟亞馬遜的溝通模板：
Dear Amazon seller support：
Thank you for your concern of our account.
We received a notification today that our selling privilege has been removed cause we sold counterfeit products. We immediately check the listings. Firstly we are very sorry about our ignorance, we are new to Amazon selling, we are lacking of the rules and policies when sell on your platform.
Secondly, as the items of Amazon seller performance stated, we did not know this product is with its own brand, to this point we acknowledge it is our fault. We had removed the listings and promise we won't sell it again on Amazon if we do not get the warrant. Would you please consider the account seller rating and customers feedback to us? We provided customer both good products and customer service. We never got a claim or negative feedback. Hope Amazon can look through to it.
If you can give us a chance, we will do as follows:
1. Absolutely, we will see through all the policies and rules about selling on your platform.
2. We will check the listings in our account to see if there has some which do not meet your requirements, if it does, we will fix it immediately.
3. We will check all the products we've been sold, any complaints or product issues we will solve them in proper way within 12h in favor of the customer's right.
4. If any selling questions, we will consult Amazon for help. Sincerely, we write this. We will try our best to provide our sales on Amazon. We believe Amazon will give this issue a serious consideration, and to us, there is a hope, a new chance for us! Look forward to receive your reply.
Best regards
店鋪名稱。
不過不建議你去直接抄襲上方的模板內(nèi)容。因?yàn)橄襁@種模板已經(jīng)有成千上萬的賣家使用過，亞馬遜的審核人員看到這樣的模板估計(jì)都很頭痛。這樣的模板可以帶給你一些思路，交給你從哪些方面去組織語言及找尋申訴方向。
galinz - 時(shí)代在前進(jìn)，你自己如果不能順應(yīng)時(shí)代勇敢創(chuàng)新，自己革自己的命，遲早會(huì)有人替你動(dòng)手。
贊同來自: hohoho1986
1、檢索侵權(quán)事實(shí)，確定自己是否侵權(quán)（絕大部分都是侵權(quán)）；
2、查看郵件中有無投訴方的聯(lián)系方式，如果有，試著聯(lián)系對(duì)方，溝通撤訴條件（可能性不大）；
3、刪除侵權(quán)圖片，然后向亞馬遜申訴，認(rèn)真準(zhǔn)備自己的POA（行動(dòng)計(jì)劃書）；
跟亞馬遜的溝通模板：
Dear Amazon seller support：
Thank you for your concern of our account.
We received a notification today that our selling privilege has been removed cause we sold counterfeit products. We immediately check the listings. Firstly we are very sorry about our ignorance, we are new to Amazon selling, we are lacking of the rules and policies when sell on your platform.
Secondly, as the items of Amazon seller performance stated, we did not know this product is with its own brand, to this point we acknowledge it is our fault. We had removed the listings and promise we won't sell it again on Amazon if we do not get the warrant. Would you please consider the account seller rating and customers feedback to us? We provided customer both good products and customer service. We never got a claim or negative feedback. Hope Amazon can look through to it.
If you can give us a chance, we will do as follows:
1. Absolutely, we will see through all the policies and rules about selling on your platform.
2. We will check the listings in our account to see if there has some which do not meet your requirements, if it does, we will fix it immediately.
3. We will check all the products we've been sold, any complaints or product issues we will solve them in proper way within 12h in favor of the customer's right.
4. If any selling questions, we will consult Amazon for help. Sincerely, we write this. We will try our best to provide our sales on Amazon. We believe Amazon will give this issue a serious consideration, and to us, there is a hope, a new chance for us! Look forward to receive your reply.
Best regards
店鋪名稱。
不過不建議你去直接抄襲上方的模板內(nèi)容。因?yàn)橄襁@種模板已經(jīng)有成千上萬的賣家使用過，亞馬遜的審核人員看到這樣的模板估計(jì)都很頭痛。這樣的模板可以帶給你一些思路，交給你從哪些方面去組織語言及找尋申訴方向。