社區(qū) 發(fā)現 Amazon 求助！！產品被下架?。。ㄙI家投訴稱某些商...
求助??！產品被下架?。。ㄙI家投訴稱某些商品與您在商品詳情頁面中提到的描述不一致）
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違規(guī)類型： 收到錯誤的商品
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今天剛收到郵件?該怎么處理啊?各位大神
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今天剛收到郵件?該怎么處理啊?各位大神
倒計時：
19 個回復
匿名用戶
贊同來自:
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買家投訴稱某些商品與您在商品詳情頁面中提到的描述不一致--這個不一致是可以文案直接修改的話，先去修改Listing.
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做完這個事情后，寫POA+準備發(fā)票。
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關于POA
第一步承認錯誤：解釋這個錯誤產生的原因，真誠道歉。
可參考：We recognize and understand the mistakes.?Inaccurate product description results in unpleasant shopping experience for consumers. (具體是什么錯誤，根據你的情況去寫出來，產品描述不符哪里不符合要寫詳細)
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第二步針對客訴的問題做出的解決辦法：
Some Steps we have taken and will continue to take:
1. We have re-written the description and bullet points to improve accuracy of the item’s presentation to Amazon.com standards. And there will be a two person review of appropriate item being packaged for delivery in an Excel type checklists that the fulfillment team can log, record, and track. Try our best to make sure the information is right.
2. We have gone through all our warehouse inventory. This has ensured all products are as described on the detail page.
3. We communicate with suppliers and improve the quality inspection process. At the same time, we also increase the number of customer service personnel, and try our best to improve customer satisfaction.
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第三步：提交發(fā)票+供應商的信息---知道的都給上去（發(fā)票的要求亞馬遜在郵件里面已經和你說了，按照它的要求開和提交。）
We can ensure the authenticity of our products. Invoice has been provided with a view attachment. In addition, the information about suppliers is as follows:
供應商的聯系電話
供應商網站
供應商的地址等信息
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收尾：套話期待亞馬遜回復
可參考
Sorry for all the trouble and look forward to Amazon's reply.
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上面的POA思路--給你做參考，具體的針對實際情況修改哦。另外發(fā)票非常重要！客訴中顧客說的問題也要去改進
碼字不易，希望能幫助到你。
?
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匿名用戶
贊同來自:
?
買家投訴稱某些商品與您在商品詳情頁面中提到的描述不一致--這個不一致是可以文案直接修改的話，先去修改Listing.
?
做完這個事情后，寫POA+準備發(fā)票。
?
關于POA
第一步承認錯誤：解釋這個錯誤產生的原因，真誠道歉。
可參考：We recognize and understand the mistakes.?Inaccurate product description results in unpleasant shopping experience for consumers. (具體是什么錯誤，根據你的情況去寫出來，產品描述不符哪里不符合要寫詳細)
?
第二步針對客訴的問題做出的解決辦法：
Some Steps we have taken and will continue to take:
1. We have re-written the description and bullet points to improve accuracy of the item’s presentation to Amazon.com standards. And there will be a two person review of appropriate item being packaged for delivery in an Excel type checklists that the fulfillment team can log, record, and track. Try our best to make sure the information is right.
2. We have gone through all our warehouse inventory. This has ensured all products are as described on the detail page.
3. We communicate with suppliers and improve the quality inspection process. At the same time, we also increase the number of customer service personnel, and try our best to improve customer satisfaction.
?
第三步：提交發(fā)票+供應商的信息---知道的都給上去（發(fā)票的要求亞馬遜在郵件里面已經和你說了，按照它的要求開和提交。）
We can ensure the authenticity of our products. Invoice has been provided with a view attachment. In addition, the information about suppliers is as follows:
供應商的聯系電話
供應商網站
供應商的地址等信息
?
收尾：套話期待亞馬遜回復
可參考
Sorry for all the trouble and look forward to Amazon's reply.
?
上面的POA思路--給你做參考，具體的針對實際情況修改哦。另外發(fā)票非常重要！客訴中顧客說的問題也要去改進
碼字不易，希望能幫助到你。
?
?
?
?
?
?
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