社區(qū) 發(fā)現(xiàn) Amazon 先標(biāo)跟蹤號、后發(fā)貨導(dǎo)致的店鋪被關(guān)的申訴
先標(biāo)跟蹤號、后發(fā)貨導(dǎo)致的店鋪被關(guān)的申訴
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如題，上周店鋪光榮的被關(guān)了。前段時間，公司單子暴漲，打包組忙不過來，就先標(biāo)了跟蹤號，兩三天后才發(fā)貨！結(jié)果店給OVER了。寫了幾次申訴，給的回復(fù)都一樣：
You confirmed shipment of an order before actually sending it. Explain how you will prevent confirming shipments before sending orders in the future.?
寫的申訴內(nèi)容如下：
Thank you for your notice. I make a more detail plan to prevent confirming shipments before sending orders in the future. My plan as below:
1.?? ?Arranging more persons to package the Amazon’s ?items first, and ship them within 2 days. After the items are shipped, then confirming shipments.
2.?? ?If the items lack of inventory for a long while. We will cancel the unshipped order.
3.?? ?Increasing more purchasers to buy items from the factory, keep the items has stock. And once the items are out of stock, we will adjust the inventory into unavailable in timely.?
4.?? ?We will ship more items to my company’s US warehouse and Amazon warehouse. When China’s warehouse lack of inventory, we could ship the items from US warehouse. We won’t confirm shipments before sending orders any more.
5.?? ?Cooperating with a more reliable logistics company to ensure the tracking information could be updated on time and the parcels could be delivered within the estimated time.
最近真心快被折磨瘋了，寫了四次申請都未能通過！望有經(jīng)驗的大神能指點一二。
You confirmed shipment of an order before actually sending it. Explain how you will prevent confirming shipments before sending orders in the future.?
寫的申訴內(nèi)容如下：
Thank you for your notice. I make a more detail plan to prevent confirming shipments before sending orders in the future. My plan as below:
1.?? ?Arranging more persons to package the Amazon’s ?items first, and ship them within 2 days. After the items are shipped, then confirming shipments.
2.?? ?If the items lack of inventory for a long while. We will cancel the unshipped order.
3.?? ?Increasing more purchasers to buy items from the factory, keep the items has stock. And once the items are out of stock, we will adjust the inventory into unavailable in timely.?
4.?? ?We will ship more items to my company’s US warehouse and Amazon warehouse. When China’s warehouse lack of inventory, we could ship the items from US warehouse. We won’t confirm shipments before sending orders any more.
5.?? ?Cooperating with a more reliable logistics company to ensure the tracking information could be updated on time and the parcels could be delivered within the estimated time.
最近真心快被折磨瘋了，寫了四次申請都未能通過！望有經(jīng)驗的大神能指點一二。
倒計時：
19 個回復(fù)
歲月如歌
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申訴信第二點，cancel掉客人的訂單，怎么可能這么解釋?？隙ㄊ谴_保有貨，及時發(fā)貨，而不是等到客人下單了，發(fā)現(xiàn)沒貨，再去取消。
第三點好像也是針對沒貨來解釋的。。亞馬遜肯定不清楚你倉庫有沒有貨。。所以這么解釋估計也很牽強。估計唯一的出路就是做fba。
我沒有寫過虛假發(fā)貨的申訴信，我在想可不可以把你虛假發(fā)貨的訂單統(tǒng)計下，然后對應(yīng)的追蹤號填上去，給亞馬遜解釋都可以被追蹤到了。這樣就只是操作違規(guī)，但是沒有欺騙行為。
申訴信的基本格式是不正確的。建議去forum搜下申訴信是怎么寫的?？磩e人寫再加上自己也寫過后總結(jié)的：why you make this problem, what you do now, and how to avoid in future.
關(guān)于虛假發(fā)貨，我也有一點疑問，很多自發(fā)貨的同學(xué)都有提前confirm過訂單，但是為什么有些沒被查出來。我的猜想是亞馬遜 valid tracking rate 是95%，所以當(dāng)你提前確認(rèn)的訂單小于5%的時候，你是安全的。然后自發(fā)貨和fba的占比，20:80， 在一個安全的比例里面，亞馬遜不擔(dān)心你虛假發(fā)貨，騙錢。關(guān)于這點，希望前輩指教。
論壇肯定有其他同學(xué)寫過這種申訴信，期待他們的回復(fù)。