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所在分類:  Amazon 所屬圈子: Amazon Amazon各類申訴

二手投訴,描述不符,Condition Guidelines,產(chǎn)品被下架,對方是如何多次投訴的?又如何根治?

發(fā)帖2次 被置頂0次 被推薦0次 質(zhì)量分0星 回帖互動39次 歷史交流熱度0% 歷史交流深度0%
2月21被投訴一次?
We have canceled the listings mentioned below because you have listed a generic or different product than described on the detail page.
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Why did this happen?
Sellers on Amazon.com are not allowed to list items against detail pages for different products. To learn more about this policy, search for “Condition Guidelines,” “Prohibited Seller Activities and Actions,” and “Product detail page rules” in Seller Central Help

2月29再來一次
We have canceled the listings mentioned below because you have listed a generic or different product than described on the detail page.
?
Why did this happen?
Sellers on Amazon.com are not allowed to list items against detail pages for different products. To learn more about this policy, search for “Condition Guidelines,” “Prohibited Seller Activities and Actions,” and “Product detail page rules” in Seller Central Help.

3月29又來一次
Hello,
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We are contacting you because you are listing a product that is not in compliance with our Condition Guidelines.
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Why did this happen?
Sellers on Amazon.com are responsible for listing their items in accordance with our Condition Guidelines.

想知道對方是如何投訴的。買家下單后投訴還是直接后臺開case就可以投訴?
然后解決方法是寫POA,正常幾天就能恢復(fù)。但是要如何杜絕多次被投訴?可以發(fā)郵件給績效申請listing保護(hù)嗎?
也想反擊,但是花錢只查了個(gè)郵箱,郵箱不對應(yīng)任何賣家賬號。
現(xiàn)在只能推測投訴我的兩種可能,1是這個(gè)郵箱是買家郵箱,買家下單后投訴。2.是這個(gè)郵箱是子賬號郵箱,用亞馬遜子賬號后臺開case舉報(bào)投訴我的listing。
這一定是競爭對手搞的。產(chǎn)品全五星,退貨率極低。并且最近兩天美國和加拿大接連被投訴。我另外一款自然全一星差評退貨率極高的從來沒被投訴過。所以這是同行惡搞無疑
請懂的大佬能否解答一下我的疑問?并且最好能幫我找到是誰搞的,重金懸賞!
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已邀請:

清湖陳偉霆 - 我能靠亞馬遜暴富嘛?

贊同來自: woailuo602 、 WAS2019

1. 如果被投訴2手的話,基本都是買家賬號下單后退貨,再投訴與描述不符,舊貨當(dāng)新品賣。這種情況真的很難避免。
2. 最根本的解決辦法是去找到惡搞你的賣家是誰。分析下目前競品,有哪些是需要踩著你上位的。查到品牌所屬公司,直接打電話過去溝通,就當(dāng)是震懾也行?;蛘咧苯幼砸粋€(gè)買家賬號,給你的競品發(fā)郵件說明情況,要活大家一起活,要是我的產(chǎn)品死了,你們也別想好過?。?!
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現(xiàn)在的亞馬遜生態(tài)環(huán)境真的太惡劣了,而且大部分都是中國賣家惡搞,真的討厭這些騷操作的人!??!
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