一? 描述不符其實和二手貨，瑕疵品的申訴邏輯幾乎一樣，本身也屬于大同小異
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二? 先來了解二收貨的申訴思路與有效規(guī)避
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當賣家收到二手貨投訴導(dǎo)致鏈接下架或鏈接沒下架，但有申訴入口，此時根據(jù)自身情況，決定是否申訴，如果申訴，需要準備什么
1，首先需要準備365 天內(nèi)針對這個ASIN 開具的發(fā)票或收據(jù)復(fù)印件（最好是下架前，補開的也行）這里給廣大賣家提個醒，無論賣什么，在亞馬遜這個平臺上，一但出現(xiàn)賬號問題，鏈接問題等絕大部分違規(guī)情況，基本都是需要到發(fā)票，因此賣家要增強防范意識，每三個月開一次產(chǎn)品發(fā)票，以便申訴時需要可以隨時提供
2，需要供應(yīng)商的聯(lián)系信息，包括名稱、電話號碼、地址、網(wǎng)址等。
3，產(chǎn)品的圖片以及產(chǎn)品包裝圖片
4，Bill of lading 海運提單以及相關(guān)抗摔測試的證書等（畫龍點睛，沒有無需強求）
這幾點準備好，接下來就是要看POA的質(zhì)量了
這里可以給你附上一篇申訴模板，切記??！切記?。∏杏洠?！不要照抄，只是模板！！一定要根據(jù)自身情況去改動??！
Dear Madam and Sir,

Thank you for giving us a chance to make plans about detail solutions.

We reviewed the reason for buyer return and checked the buyer E-mails in the last 6 months. At the same time, we picked up several A to check all components of the product. Finally we determined the cause of the problem: packaging!

We all know that people who use A do usually need B as well, so we thought of selling this suit for those need A and B. But they were wholesaled separately on the Market, so we opened the bags and put B in. We also added some simple instructions for buyer more convenient to use. This caused the package to reopen, left traces. But that was opened by ourselves, and we haven’t seal it properly. Rather than Used Item Sold as New.(Please refer to attached picture)

Due to the problem, we know the package led to our customer misunderstanding, we will clarify on the description that they were not Used Item, but the package was opened once to add some accessories.

The A set are purchased from a trusted supplier, and we pack all of our product on their factory by ourselves. At the same time, we check the quality of each product. The pictures of product on Amazon 0are the same as our product, there's no ambiguity.

Then we will check our store other product, if there the same problem here. We also will hold an emergency meeting to inform all staff about this problem and organize them to study policy, in case something like this comes up again.

We will take the following plans to correct our mistakes and comply with the requirements of Amazon:
1.When deliver a batch of goods next time, we will use new packing bags to replace original?one, and we promise this problem wont comes up again.

2.We reviewed the policies and rules about Poly bags on Amazon. After learning, we know that all products must be well-packed. By the way, for specific size of poly bags, must add a choke warning label. We will pay more attention to these problem in the future.

3.We will check all the listings in our account, whether there is any products which does not meet Amazon’s requirements, and we will correct them immediately. Any complaints or product issues we will reply and solve them in proper way within 24h in favor of the customer's rights.

4.We have setup rules in our company that all of our products must be well-packed, review Amazon's new policy regularly, would not violate any Amazon policies and American Laws before adding to our inventory and list on Amazon. We will check whether there are any violations in the store regularly, and consult seller support for the uncertain problems. Guarantee the best experience for our customers.

In the last 9 months since our store opened, we have developed good products for great buyer experience, and try to offer best service for Amazon customers. We will also try our best to sell on Amazon in the future.

Thank you very much for pointing out our problems, and give us a chance to correct our problem. We are apologize for our carelessness. We really cherish being able to sell products on amazon, and will keep improving our service so as to making buyers satisfied on this excellent e-commerce platform. Considering that we have taken these practical actions to correct our problems and improve the situation, we would be very appreciated if you can give us a chance to active our listing ( ASIN: ...). We are still full of hope for Amazon.

Look forward for your kindly reply.
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至于如何規(guī)避二手貨投訴，其實也很簡單。
搜索所有這款產(chǎn)品的歷史訂單，買家review、feedback，買家退貨記錄和留言，買家郵件信息，買家之聲，總結(jié)出可能出現(xiàn)投訴的所有原因。加以改正，避免再犯類似錯誤，同時，如果有能力的話，可以像物流方施壓，搬卸包裹期間，注意輕拿輕放（這句話可以當我FP）
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二手貨申訴，亞馬遜一般回復(fù)較快，注重poa質(zhì)量和材料的整齊度，是申訴成功的關(guān)鍵之一，如果自己沒有太大的把握，最好找專業(yè)的代申訴去寫
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三? ?描述不符其實大致和二手貨差不多了，多余的就不過多贅述
附帶一份描述不符的申訴模板
重要的事說三遍！??！切記??！切記?。∏杏洠?！不要照抄，要結(jié)合自身情況改動??！
Dear Amazon.com Seller Performance Team,
老招式了，首先承認自己的錯誤，條列式清晰明了。
We recognize and understand the mistakes we made to bring us to this point.
These are our mistakes
1. Listing products that do not match the detail page 100%.
2. Failure to include appropriate quantities for product we listed against, as described on the detail page.
3. Failure fulfill products that match the detail page’s specification including but not limited to height, length, width, weight, color, material, brand, unique product identifier, functionality and authenticity of the product.
4. Improperly identify products we created listings for. Example: We didn’t provide full explanation that our products are the material we actually stated them; sometimes lacking any claim to material integrity at all.
5. Failure to comply with Amazon.com image and description compliance. Example: Our main images do not have white backgrounds with only the product in the image. Our descriptions were not full enough to provide the customer with full information to make a confident purchase on Amazon.com. This results in unsatisfied customer upon receipt of the item.
接著針對每一項承認的錯誤提出解決辦法。
Steps we have taken and will continue to take:
1. We have removed all listings that are not within Amazon.com policy. We will not relist until a full analysis of all ASINs. Only when the product matches the ASIN 100% will we then list the product for sale. There will be a two person review of appropriate item being packaged for delivery in an Excel type checklists that the fulfillment team can log, record, and track. If the product does not match the product detail page 100% we will delete product from our account.
2. We have gone through all our warehouse inventory and have taken out all items that show any signs of damage or defectiveness. This has ensured all products are?‘new’?as described on the detail page.
3. We have re-written the description and bullet points to improve accuracy of the item’s presentation to Amazon.com standards.
4. We have re-written all weights, dimensions and quantity per order.
5. We have re-photographed all items that are not displaying the product accurate enough.
Please let us know what should be done to reinstate our account, we are looking forward to hearing from you.
Sincerely,
XXXXXXXXXXXX
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希望能幫到您，覺得有用可以順手點個感謝