社區(qū) 發(fā)現(xiàn) Amazon 求一份亞馬遜客戶郵件關(guān)懷信，模板。我一般...
求一份亞馬遜客戶郵件關(guān)懷信，模板。我一般都是訂單發(fā)貨后3-4天發(fā)站內(nèi)信，大部分客戶都不回復(fù)的，其實(shí)關(guān)懷信有效果嗎？
發(fā)帖32次
被置頂7次
被推薦0次
質(zhì)量分1星
回帖互動(dòng)199次
歷史交流熱度22.95%
歷史交流深度0%
求一份客戶郵件關(guān)懷信，安全的的模板。
請(qǐng)問(wèn)一下大家發(fā)站內(nèi)信關(guān)懷客戶，我一般都是訂單發(fā)貨后3-4天發(fā)站內(nèi)信，大部分客戶都不回復(fù)的，其實(shí)關(guān)懷信有效果嗎？
然后客戶也不回復(fù)，過(guò)20天左右邀評(píng)？
請(qǐng)大家?guī)兔Ψ窒硪幌聦?shí)際做法。
謝謝！
請(qǐng)問(wèn)一下大家發(fā)站內(nèi)信關(guān)懷客戶，我一般都是訂單發(fā)貨后3-4天發(fā)站內(nèi)信，大部分客戶都不回復(fù)的，其實(shí)關(guān)懷信有效果嗎？
然后客戶也不回復(fù)，過(guò)20天左右邀評(píng)？
請(qǐng)大家?guī)兔Ψ窒硪幌聦?shí)際做法。
謝謝！
倒計(jì)時(shí)：
9 個(gè)回復(fù)
匿名用戶
贊同來(lái)自: Zeroo0
?
當(dāng)然也不能就此放棄站內(nèi)邀評(píng)這個(gè)免費(fèi)且合規(guī)的獲評(píng)手段。記住，邀評(píng)注意以下幾點(diǎn)：
1) 退貨的、換貨、買(mǎi)家之聲留評(píng)的訂單，F(xiàn)eedback里給出差評(píng)的，訂單自然評(píng)論星級(jí)低于3.5分的產(chǎn)品，都不要邀評(píng)。
2) 最佳邀評(píng)時(shí)間是在收貨7-15天以后，提醒買(mǎi)家對(duì)購(gòu)買(mǎi)的產(chǎn)品給出一個(gè)評(píng)價(jià)，此時(shí)來(lái)好評(píng)的概率會(huì)比較大。
3) 邀評(píng)文案里面一定不能出現(xiàn)Review/Comment/Positive/Rewrite這種明顯帶有邀評(píng)性質(zhì)的單詞，但是也要帶有引導(dǎo)邀評(píng)的傾向，否則會(huì)被客戶視為純粹毫無(wú)所求的關(guān)懷郵件。一般回復(fù)你的客戶都是對(duì)產(chǎn)品有點(diǎn)不滿意的，你可以主動(dòng)提出解決問(wèn)題的方案(退款Refund/重新寄一個(gè)Replacement)，解決問(wèn)題后，再委婉的請(qǐng)客戶給個(gè)評(píng)論。
?
首封邀評(píng)文案可以是這樣的：
?
模板1：
Hello,?
It’s {{Your Name}} from {{Your Brand}} again ! According to our records, {{Product Name}} was?
delivered a few days ago. I have a question for you?: What do you think about our product ?
As you know, Amazon and the community rely on people like yourself for feedback on?
products so that others can also be informed about what they are buying. A little of your time?
and a few brief words goes a long way.?
Also, if there was anything wrong with your order, don't forget to let us know.?
?
模板2：
Dear customer,
Thank you for purchasing our product?! We hope you are happy about?our product.
If you have any questions or suggestions, please feel free to contact us through Amazon. We hope to provide you with the best service possible.
If you are willing to share your shopping experience, please feel free to leave your genuine opinion / recommendations. This will help other customers better understand our products.
Thank you again for your support!
Wishing you a pleasant shopping experience!
?
當(dāng)客戶回復(fù)說(shuō)產(chǎn)品確實(shí)有點(diǎn)問(wèn)題時(shí)，你可以主動(dòng)提出退款/重寄，使用類(lèi)似這樣的文案：Sorry about that. Would you like a replacement or a refund ?? I'm always here very happy to help you.?
?
等客戶收到退款/重寄產(chǎn)品后，再引導(dǎo)他給你評(píng)論，使用類(lèi)似這樣的文案：
Could you kindly tell me your thoughts regarding our product ??
May I ask for your opinion on our product that is on Amazon ?
Could you please offer your perspective about our product sold via Amazon ?
Would you mind sharing your evaluation of our product present on Amazon ?
匿名用戶
贊同來(lái)自: Zeroo0
?
當(dāng)然也不能就此放棄站內(nèi)邀評(píng)這個(gè)免費(fèi)且合規(guī)的獲評(píng)手段。記住，邀評(píng)注意以下幾點(diǎn)：
1) 退貨的、換貨、買(mǎi)家之聲留評(píng)的訂單，F(xiàn)eedback里給出差評(píng)的，訂單自然評(píng)論星級(jí)低于3.5分的產(chǎn)品，都不要邀評(píng)。
2) 最佳邀評(píng)時(shí)間是在收貨7-15天以后，提醒買(mǎi)家對(duì)購(gòu)買(mǎi)的產(chǎn)品給出一個(gè)評(píng)價(jià)，此時(shí)來(lái)好評(píng)的概率會(huì)比較大。
3) 邀評(píng)文案里面一定不能出現(xiàn)Review/Comment/Positive/Rewrite這種明顯帶有邀評(píng)性質(zhì)的單詞，但是也要帶有引導(dǎo)邀評(píng)的傾向，否則會(huì)被客戶視為純粹毫無(wú)所求的關(guān)懷郵件。一般回復(fù)你的客戶都是對(duì)產(chǎn)品有點(diǎn)不滿意的，你可以主動(dòng)提出解決問(wèn)題的方案(退款Refund/重新寄一個(gè)Replacement)，解決問(wèn)題后，再委婉的請(qǐng)客戶給個(gè)評(píng)論。
?
首封邀評(píng)文案可以是這樣的：
?
模板1：
Hello,?
It’s {{Your Name}} from {{Your Brand}} again ! According to our records, {{Product Name}} was?
delivered a few days ago. I have a question for you?: What do you think about our product ?
As you know, Amazon and the community rely on people like yourself for feedback on?
products so that others can also be informed about what they are buying. A little of your time?
and a few brief words goes a long way.?
Also, if there was anything wrong with your order, don't forget to let us know.?
?
模板2：
Dear customer,
Thank you for purchasing our product?! We hope you are happy about?our product.
If you have any questions or suggestions, please feel free to contact us through Amazon. We hope to provide you with the best service possible.
If you are willing to share your shopping experience, please feel free to leave your genuine opinion / recommendations. This will help other customers better understand our products.
Thank you again for your support!
Wishing you a pleasant shopping experience!
?
當(dāng)客戶回復(fù)說(shuō)產(chǎn)品確實(shí)有點(diǎn)問(wèn)題時(shí)，你可以主動(dòng)提出退款/重寄，使用類(lèi)似這樣的文案：Sorry about that. Would you like a replacement or a refund ?? I'm always here very happy to help you.?
?
等客戶收到退款/重寄產(chǎn)品后，再引導(dǎo)他給你評(píng)論，使用類(lèi)似這樣的文案：
Could you kindly tell me your thoughts regarding our product ??
May I ask for your opinion on our product that is on Amazon ?
Could you please offer your perspective about our product sold via Amazon ?
Would you mind sharing your evaluation of our product present on Amazon ?