社區(qū) 發(fā)現 Amazon 求一份亞馬遜客戶郵件關懷信,模板。我一般...
求一份亞馬遜客戶郵件關懷信,模板。我一般都是訂單發(fā)貨后3-4天發(fā)站內信,大部分客戶都不回復的,其實關懷信有效果嗎?
請問一下大家發(fā)站內信關懷客戶,我一般都是訂單發(fā)貨后3-4天發(fā)站內信,大部分客戶都不回復的,其實關懷信有效果嗎?
然后客戶也不回復,過20天左右邀評?
請大家?guī)兔Ψ窒硪幌聦嶋H做法。
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9 個回復
匿名用戶
贊同來自: Zeroo0
?
當然也不能就此放棄站內邀評這個免費且合規(guī)的獲評手段。記住,邀評注意以下幾點:
1) 退貨的、換貨、買家之聲留評的訂單,Feedback里給出差評的,訂單自然評論星級低于3.5分的產品,都不要邀評。
2) 最佳邀評時間是在收貨7-15天以后,提醒買家對購買的產品給出一個評價,此時來好評的概率會比較大。
3) 邀評文案里面一定不能出現Review/Comment/Positive/Rewrite這種明顯帶有邀評性質的單詞,但是也要帶有引導邀評的傾向,否則會被客戶視為純粹毫無所求的關懷郵件。一般回復你的客戶都是對產品有點不滿意的,你可以主動提出解決問題的方案(退款Refund/重新寄一個Replacement),解決問題后,再委婉的請客戶給個評論。
?
首封邀評文案可以是這樣的:
?
模板1:
Hello,?
It’s {{Your Name}} from {{Your Brand}} again ! According to our records, {{Product Name}} was?
delivered a few days ago. I have a question for you?: What do you think about our product ?
As you know, Amazon and the community rely on people like yourself for feedback on?
products so that others can also be informed about what they are buying. A little of your time?
and a few brief words goes a long way.?
Also, if there was anything wrong with your order, don't forget to let us know.?
?
模板2:
Dear customer,
Thank you for purchasing our product?! We hope you are happy about?our product.
If you have any questions or suggestions, please feel free to contact us through Amazon. We hope to provide you with the best service possible.
If you are willing to share your shopping experience, please feel free to leave your genuine opinion / recommendations. This will help other customers better understand our products.
Thank you again for your support!
Wishing you a pleasant shopping experience!
?
當客戶回復說產品確實有點問題時,你可以主動提出退款/重寄,使用類似這樣的文案:Sorry about that. Would you like a replacement or a refund ?? I'm always here very happy to help you.?
?
等客戶收到退款/重寄產品后,再引導他給你評論,使用類似這樣的文案:
Could you kindly tell me your thoughts regarding our product ??
May I ask for your opinion on our product that is on Amazon ?
Could you please offer your perspective about our product sold via Amazon ?
Would you mind sharing your evaluation of our product present on Amazon ?
匿名用戶
贊同來自: Zeroo0
?
當然也不能就此放棄站內邀評這個免費且合規(guī)的獲評手段。記住,邀評注意以下幾點:
1) 退貨的、換貨、買家之聲留評的訂單,Feedback里給出差評的,訂單自然評論星級低于3.5分的產品,都不要邀評。
2) 最佳邀評時間是在收貨7-15天以后,提醒買家對購買的產品給出一個評價,此時來好評的概率會比較大。
3) 邀評文案里面一定不能出現Review/Comment/Positive/Rewrite這種明顯帶有邀評性質的單詞,但是也要帶有引導邀評的傾向,否則會被客戶視為純粹毫無所求的關懷郵件。一般回復你的客戶都是對產品有點不滿意的,你可以主動提出解決問題的方案(退款Refund/重新寄一個Replacement),解決問題后,再委婉的請客戶給個評論。
?
首封邀評文案可以是這樣的:
?
模板1:
Hello,?
It’s {{Your Name}} from {{Your Brand}} again ! According to our records, {{Product Name}} was?
delivered a few days ago. I have a question for you?: What do you think about our product ?
As you know, Amazon and the community rely on people like yourself for feedback on?
products so that others can also be informed about what they are buying. A little of your time?
and a few brief words goes a long way.?
Also, if there was anything wrong with your order, don't forget to let us know.?
?
模板2:
Dear customer,
Thank you for purchasing our product?! We hope you are happy about?our product.
If you have any questions or suggestions, please feel free to contact us through Amazon. We hope to provide you with the best service possible.
If you are willing to share your shopping experience, please feel free to leave your genuine opinion / recommendations. This will help other customers better understand our products.
Thank you again for your support!
Wishing you a pleasant shopping experience!
?
當客戶回復說產品確實有點問題時,你可以主動提出退款/重寄,使用類似這樣的文案:Sorry about that. Would you like a replacement or a refund ?? I'm always here very happy to help you.?
?
等客戶收到退款/重寄產品后,再引導他給你評論,使用類似這樣的文案:
Could you kindly tell me your thoughts regarding our product ??
May I ask for your opinion on our product that is on Amazon ?
Could you please offer your perspective about our product sold via Amazon ?
Would you mind sharing your evaluation of our product present on Amazon ?