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所在分類:  物流和倉儲管理 所屬圈子: Amazon

亞馬遜經(jīng)常出現(xiàn)入庫數(shù)量不對的情況,我這次發(fā)貨就多了10多個A款產(chǎn)品,少了10多個B款產(chǎn)品,期間客戶發(fā)來郵件說收錯貨,聯(lián)系后客戶無退貨,應該是事情解決了,分享一下我的郵件

發(fā)帖21次 被置頂3次 被推薦1次 質(zhì)量分1星 回帖互動258次 歷史交流熱度16.73% 歷史交流深度0%
亞馬遜經(jīng)常出現(xiàn)入庫數(shù)量不對的情況,我這次發(fā)貨就多了10多個A款產(chǎn)品,少了10多個B款產(chǎn)品,而現(xiàn)在距離可調(diào)查日期已經(jīng)2周了,亞馬遜仍然沒有回復。

期間客戶發(fā)來郵件說收錯貨,聯(lián)系后客戶無退貨,應該是事情解決了,分享一下我的郵件:

?Hi Brenda, I‘m sorry for the trouble, it supposed amazon did the wrong fulfillment. If so, your return and resending is free, please don’t worry and contact them.?
Please kindly understand I have no permission to deal with amazon fulfillment order, just by Amazon customer service, and I prepare the details how to contact for you:
For computer:
Login amazon account, click "help" under search column, scroll down to the bottom choose "need more help"- "contact us". Refer to attached image A.
For mobile phone:
Login amazon app, Scroll down to the bottom find: Customer Service, click in and scroll down again to the bottom click "contact us", and you could choose "chat" or ' call". Refer to attached image B.
Direct Link:
https://www.amazon.com/gp/help ... MS%3B
Phone:
— U.S. and Canada: 1-866-216-1072
— International: 1-206-266-2992
If they can’t solve your problem, please reply here, I will do my best to help.
Best regards,
Leon Xu
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