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所在分類(lèi):  Amazon 所屬圈子: Amazon Amazon各類(lèi)申訴

加拿大被識(shí)別天然保健品,中間提交了兩次PS NPN ID的假資料。然后直接關(guān)店了,有人有辦法解嗎?

發(fā)帖20次 被置頂2次 被推薦0次 質(zhì)量分0星 回帖互動(dòng)506次 歷史交流熱度15.98% 歷史交流深度0%
中間提交了兩次PS? NPN ID的假資料。然后直接關(guān)店了,
有人有辦法解嗎,?
----------------------------關(guān)店通知0--------------
Your Amazon.ca selling partner account has been permanently deactivated in accordance with section 3 of the Amazon Services Business Solutions Agreement. Your listings have been removed. Funds will not be transferred to you but will stay in your account while we work with you to address this issue in accordance with our "Funds witholding policy".
https://sellercentral.amazon.c ... P27M6

Why did this happen?
We have taken this measure because you have listed items that are not permitted for sale on Amazon in a manner to avoid detection. Items sold on Amazon must adhere to all applicable laws and Amazon policies. For more information, you can refer to the following resources:
-- "Restricted Products"--:
https://sellercentral.amazon.ca/gp/help/200164330

-- "Product detail page rules":?
https://sellercentral.amazon.c ... 90640

Examples of restricted products that you have listed include, but are not limited to:

ASIN:?

Title:? Cream?

Policy: Thank you for your request. This product has been identified as a Natural Health Product that requires compliance information mandated by Canadian regulatory body, Health Canada. To comply with Health Canada regulations, you must provide the following compliance information: ? Images of the Health Canada issued Natural Health Product Number (NPN) or Homeopathic Medicine number (DIN-HM) clearly visible on the product packaging/labelling, and ? Images of the required bi-lingual French/English packaging/labelling, and ? Images of the product’s ingredients list. You can provide this information through the single item setup in Seller Central or through an Inventory Template file. For more information, please see our Seller Help Page: https://sellercentral.amazon.c ... 9010. Also, please see https://www.hc-sc.gc.ca/dhp-mp ... .php.

How do I reactivate my account?
Listing products on Amazon in a manner to avoid detection is considered evasive behavior. Evasive behavior does not have a path to reinstatement unless you provide valid proof of your adherence to all applicable laws and Amazon policies. To reactivate your seller account, submit evidence or documentation demonstrating that your account has not violated our Restricted Products policy.

How do I send the required information?
To submit this information, click the "Submit new information" button on the banner at the top of your "Account Health" page in Seller Central and follow the instructions provided:
https://sellercentral.amazon.c ... em_rp

What happens if I do not send the required information?
If you do not provide the required information, your account will remain deactivated.

Has your account been deactivated in error?
If you believe that there has been an error, submit an explanation via Seller Central:?
https://sellercentral.amazon.ca/home

Your explanation should include the following information:
-- How your account has not violated Amazon's Restricted Products policy
-- Evidence that shows that your account complies with Amazon's Restricted Products policy
-- An explanation of why the observed behavior is not evasive

If we confirm that your account has violated our Restricted Products policy, your account will remain deactivated.

We're here to help
If you need any further assistance, you can contact us:
https://sellercentral.amazon.ca/cu/contact-us
Sincerely,?

Seller Performance Team?
https://www.amazon.ca
?
----------------------------
關(guān)鍵詞
------
Why did this happen?
We have taken this measure because you have listed items that are not permitted for sale on Amazon in a manner to avoid detection. Items sold on Amazon must adhere to all applicable laws and Amazon policies. For more information, you can refer to the following resources:
為什么會(huì)發(fā)生這種情況?
我們采取此措施是因?yàn)槟蕴颖軝z測(cè)的方式列出了不允許在亞馬遜上銷(xiāo)售的商品。在亞馬遜上銷(xiāo)售的商品必須遵守所有適用法律和亞馬遜政策。
?
---------------------------
申訴三次,回復(fù)如下:
?
感謝您提出申請(qǐng)。經(jīng)認(rèn)定,此商品為天然保健品,需要提供加拿大監(jiān)管機(jī)構(gòu)(加拿大衛(wèi)生部)規(guī)定的合規(guī)信息。為遵守加拿大衛(wèi)生部的規(guī)定,您必須提供以下合規(guī)信息:·商品包裝/貼標(biāo)上清晰可見(jiàn)的加拿大衛(wèi)生部頒發(fā)的天然保健品編號(hào)(NPN)或順勢(shì)療法藥品識(shí)別號(hào)(DIN.HM)圖片,以及·要求的法語(yǔ)/英語(yǔ)雙語(yǔ)包裝/貼標(biāo)圖片,以及·商品的成分列表圖片。您可通過(guò)賣(mài)家平臺(tái)中的單項(xiàng)商品設(shè)置或庫(kù)存模板文件提供這些信息。有關(guān)更多信息,請(qǐng)參閱我們的賣(mài)家?guī)椭?yè)面:https://sellercentralamazon.ca ... 29010。另請(qǐng)參莞https//www.hc-sc gc ca/dhp-mps/prodnatur/index-eng.php.
為什么會(huì)發(fā)生這種情況?
我們之所以采取此項(xiàng)措施,是因?yàn)?Amazon.com 不允許銷(xiāo)售該商品。您有義務(wù)確保提供的商品符合所有適用的法律、法規(guī)和亞馬遜政策。
我需要采取哪些措施?
前往“賬戶狀況"頁(yè)面,查看違規(guī)行為,了解相關(guān)措施或所需的信息
??
https://assert.wearesellers.com/questions/20241216/a99d6bbb1881b94ecf4e6d24ca39ab41.png
已邀請(qǐng):
匿名用戶

匿名用戶

贊同來(lái)自:

poa
?
1.解釋問(wèn)題的根本原因??
1、粗心大意,運(yùn)營(yíng)在上傳鏈接之后,我們沒(méi)有檢查listing
2、運(yùn)營(yíng)只想到達(dá)成自己的績(jī)效獎(jiǎng)金,不遵守亞馬遜政策,倉(cāng)庫(kù)也沒(méi)對(duì)產(chǎn)品做好包裝質(zhì)檢
3、我們沒(méi)有對(duì)我們的員工進(jìn)行足夠的關(guān)于亞馬遜銷(xiāo)售政策的相關(guān)培訓(xùn),不夠了解平臺(tái)政策
4、缺乏對(duì)于員工的管理
?
2.你將采取哪些措施來(lái)解決該問(wèn)題??
分別對(duì)運(yùn)營(yíng)、開(kāi)發(fā)、上級(jí)領(lǐng)導(dǎo)、公司的模式做出不同的對(duì)策,
?
1、運(yùn)營(yíng)已在帳戶檢查了所有ASIN,并且刪除了所有受限商品鏈接,我們確保賬戶沒(méi)有受限商品了,今后將更加注意檢查
2、對(duì)銷(xiāo)售沒(méi)認(rèn)真檢查鏈接,開(kāi)發(fā)人員檢查產(chǎn)品做出懲罰,列舉一下懲罰措施,罰款,出具書(shū)面警告等,
3、公司管理沒(méi)到位,列舉一下懲罰措施,罰款,出具書(shū)面警告等
4、我們已經(jīng)檢查了庫(kù)存中所有庫(kù)存的狀況,并退回了所有限售產(chǎn)品給供應(yīng)商
5、優(yōu)化亞馬遜政策培訓(xùn)體系
?
附件提交
?
1、帶fnsku產(chǎn)品六面圖,包裝六面圖
2、帶品牌logo的產(chǎn)品說(shuō)明書(shū)
3、相關(guān)的產(chǎn)品認(rèn)證證書(shū)或者測(cè)試報(bào)告
4、采購(gòu)發(fā)票,體現(xiàn)產(chǎn)品信息
5、鏈接評(píng)論里帶有產(chǎn)品的使用場(chǎng)景的截圖,或者自己拍場(chǎng)景圖
6、同行鏈接在售證據(jù)
7、品牌官網(wǎng)www.xxx.com,我們是專(zhuān)業(yè)的XX制造商,ASIN“XXX”是一款XX,用于XX
8、產(chǎn)品非危險(xiǎn)品sds,模板可以看附件
?
發(fā)票要求:
1、購(gòu)買(mǎi)方信息要填完整,要包括 購(gòu)買(mǎi)方名稱(chēng),地址,要填跟后臺(tái)注冊(cè)信息一致的對(duì)應(yīng)中文信息? 后臺(tái)手機(jī)號(hào)打不通寫(xiě)一個(gè)自己的能打通的即可,納稅人識(shí)別號(hào)要填
2、商品信息。要包括 產(chǎn)品名(listing標(biāo)題主關(guān)鍵詞),規(guī)格(可以填asin),數(shù)量(和過(guò)去一年內(nèi)的銷(xiāo)量持平,賣(mài)的數(shù)量很少的話 寫(xiě)30到50之間)
3、供應(yīng)商信息和購(gòu)買(mǎi)方信息也一樣填完整就行,供應(yīng)商需要是真實(shí)信息,注意要能在國(guó)家企業(yè)信用公示信息系統(tǒng)查詢(xún)的到的,別是經(jīng)營(yíng)狀態(tài)異常的,或者有不良企業(yè)風(fēng)險(xiǎn)的,手機(jī)號(hào)要能打得通的
4、備注補(bǔ)開(kāi)時(shí)間 :補(bǔ)開(kāi)時(shí)間在產(chǎn)品上架之后? 被下架時(shí)間之前
?
催促下亞馬遜,這個(gè)情況會(huì)出現(xiàn)亞馬遜根本不回復(fù)你的情況,可以試一下這些郵箱,把賬號(hào)情況,申訴時(shí)間點(diǎn)都說(shuō)明好,附件附上申訴還沒(méi)回復(fù)的截圖
jeff@amazon.com
account-confirmation@amazon.ca
seller-evaluation@amazon.ca
seller-reactivation-appeals@amazon.ca
selleraccount-review@amazon.ca
Seller-Account-Policy-Notification@amazon.ca
account-recovery@amazon.ca
op-pso-vtr-appeals@amazon.ca
Counter-notice@amazon.ca
seller-performance-policy@amazon.ca
seller-performance@amazon.ca
pq-seller-assessment@amazon.ca
pq-sv-appeal@amazon.ca
enforcement-appeals@amazon.ca
pq-review@amazon.ca
notice-dispute@amazon.ca
notice-request-dispute@amazon.ca
copyright@amazon.ca
notice@amazon.ca
匿名用戶

匿名用戶

贊同來(lái)自:

poa
?
1.解釋問(wèn)題的根本原因??
1、粗心大意,運(yùn)營(yíng)在上傳鏈接之后,我們沒(méi)有檢查listing
2、運(yùn)營(yíng)只想到達(dá)成自己的績(jī)效獎(jiǎng)金,不遵守亞馬遜政策,倉(cāng)庫(kù)也沒(méi)對(duì)產(chǎn)品做好包裝質(zhì)檢
3、我們沒(méi)有對(duì)我們的員工進(jìn)行足夠的關(guān)于亞馬遜銷(xiāo)售政策的相關(guān)培訓(xùn),不夠了解平臺(tái)政策
4、缺乏對(duì)于員工的管理
?
2.你將采取哪些措施來(lái)解決該問(wèn)題??
分別對(duì)運(yùn)營(yíng)、開(kāi)發(fā)、上級(jí)領(lǐng)導(dǎo)、公司的模式做出不同的對(duì)策,
?
1、運(yùn)營(yíng)已在帳戶檢查了所有ASIN,并且刪除了所有受限商品鏈接,我們確保賬戶沒(méi)有受限商品了,今后將更加注意檢查
2、對(duì)銷(xiāo)售沒(méi)認(rèn)真檢查鏈接,開(kāi)發(fā)人員檢查產(chǎn)品做出懲罰,列舉一下懲罰措施,罰款,出具書(shū)面警告等,
3、公司管理沒(méi)到位,列舉一下懲罰措施,罰款,出具書(shū)面警告等
4、我們已經(jīng)檢查了庫(kù)存中所有庫(kù)存的狀況,并退回了所有限售產(chǎn)品給供應(yīng)商
5、優(yōu)化亞馬遜政策培訓(xùn)體系
?
附件提交
?
1、帶fnsku產(chǎn)品六面圖,包裝六面圖
2、帶品牌logo的產(chǎn)品說(shuō)明書(shū)
3、相關(guān)的產(chǎn)品認(rèn)證證書(shū)或者測(cè)試報(bào)告
4、采購(gòu)發(fā)票,體現(xiàn)產(chǎn)品信息
5、鏈接評(píng)論里帶有產(chǎn)品的使用場(chǎng)景的截圖,或者自己拍場(chǎng)景圖
6、同行鏈接在售證據(jù)
7、品牌官網(wǎng)www.xxx.com,我們是專(zhuān)業(yè)的XX制造商,ASIN“XXX”是一款XX,用于XX
8、產(chǎn)品非危險(xiǎn)品sds,模板可以看附件
?
發(fā)票要求:
1、購(gòu)買(mǎi)方信息要填完整,要包括 購(gòu)買(mǎi)方名稱(chēng),地址,要填跟后臺(tái)注冊(cè)信息一致的對(duì)應(yīng)中文信息? 后臺(tái)手機(jī)號(hào)打不通寫(xiě)一個(gè)自己的能打通的即可,納稅人識(shí)別號(hào)要填
2、商品信息。要包括 產(chǎn)品名(listing標(biāo)題主關(guān)鍵詞),規(guī)格(可以填asin),數(shù)量(和過(guò)去一年內(nèi)的銷(xiāo)量持平,賣(mài)的數(shù)量很少的話 寫(xiě)30到50之間)
3、供應(yīng)商信息和購(gòu)買(mǎi)方信息也一樣填完整就行,供應(yīng)商需要是真實(shí)信息,注意要能在國(guó)家企業(yè)信用公示信息系統(tǒng)查詢(xún)的到的,別是經(jīng)營(yíng)狀態(tài)異常的,或者有不良企業(yè)風(fēng)險(xiǎn)的,手機(jī)號(hào)要能打得通的
4、備注補(bǔ)開(kāi)時(shí)間 :補(bǔ)開(kāi)時(shí)間在產(chǎn)品上架之后? 被下架時(shí)間之前
?
催促下亞馬遜,這個(gè)情況會(huì)出現(xiàn)亞馬遜根本不回復(fù)你的情況,可以試一下這些郵箱,把賬號(hào)情況,申訴時(shí)間點(diǎn)都說(shuō)明好,附件附上申訴還沒(méi)回復(fù)的截圖
jeff@amazon.com
account-confirmation@amazon.ca
seller-evaluation@amazon.ca
seller-reactivation-appeals@amazon.ca
selleraccount-review@amazon.ca
Seller-Account-Policy-Notification@amazon.ca
account-recovery@amazon.ca
op-pso-vtr-appeals@amazon.ca
Counter-notice@amazon.ca
seller-performance-policy@amazon.ca
seller-performance@amazon.ca
pq-seller-assessment@amazon.ca
pq-sv-appeal@amazon.ca
enforcement-appeals@amazon.ca
pq-review@amazon.ca
notice-dispute@amazon.ca
notice-request-dispute@amazon.ca
copyright@amazon.ca
notice@amazon.ca
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