亞馬遜貨件已送達(dá)亞馬遜倉庫但是一直未登記，現(xiàn)在貨物丟了亞馬遜拒絕我的索賠怎么處理？

發(fā)帖106次被置頂1次被推薦0次質(zhì)量分1星回帖互動557次歷史交流熱度17.01% 歷史交流深度0%

亞馬遜貨件已送達(dá)亞馬遜倉庫但是一直未登記，現(xiàn)在貨物丟了亞馬遜拒絕我的索賠怎么處理？
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貨件頁面物品信息狀態(tài)欄那里顯示“調(diào)查已完成 - 已清點(diǎn)并確認(rèn)貨件內(nèi)容”
然后提交發(fā)票，簽收單的地方可以上傳文檔，但是無法提交，點(diǎn)擊預(yù)覽之后顯示的是：
未提供狀態(tài)/操作
請在“狀態(tài)/需操作”列下方為每件商品選擇一個選項(xiàng)，以提交此請求。
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也就是說我無法在貨件頁面這個地方發(fā)起索賠。所以我直接開case發(fā)起索賠，但是卻收到以下回復(fù)：

Hello from Amazon Selling Partner Support,

Thank you for your patience while we review your shipment xxxxxxxx. I know that this is important to your business.

When we receive shipments with quantity discrepancies, we automatically initiate a review on your behalf for the items. As part of this review, we perform a second, physical count to reconfirm the quantity of the items received. Items are marked "Investigation Completed–shipment contents counted and confirmed" when we have completed the review.

We have completed an additional check in response to your request. We have no record of receiving the following expected items:

xxxxxxxxx/250
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我的貨物是確定送達(dá)了亞馬遜倉庫的，LBE1這個倉庫，這個倉庫最近一直都存在簽收慢的情況，但是這次我的貨直接給我整丟了，現(xiàn)在我還有什么辦法拿到賠償呢？?