社區(qū) 發(fā)現(xiàn) Amazon 部分庫(kù)存一直處于運(yùn)營(yíng)中心正在處理中,經(jīng)調(diào)...
部分庫(kù)存一直處于運(yùn)營(yíng)中心正在處理中,經(jīng)調(diào)查是被放在季節(jié)性倉(cāng)庫(kù),但一直無(wú)法上架銷(xiāo)售。該用什么樣的術(shù)語(yǔ)才能讓客服幫我把被放在季節(jié)性倉(cāng)庫(kù)的庫(kù)存調(diào)撥到正常庫(kù)存并上架?我開(kāi)case的客服都是說(shuō)要等標(biāo)準(zhǔn)倉(cāng)的都賣(mài)完才能調(diào)撥季節(jié)倉(cāng)庫(kù)的
經(jīng)客服調(diào)查是被放在季節(jié)性倉(cāng)庫(kù)(HNE1 、HMD3 、HMD3),一直無(wú)法上架銷(xiāo)售
客服的回復(fù)是:
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通過(guò)工具進(jìn)一步調(diào)查核實(shí),運(yùn)營(yíng)中心正在處理:1626存放在HNE1 、HMD3 、HMD3 等倉(cāng)庫(kù)。您的庫(kù)存目前存放在兩個(gè)運(yùn)營(yíng)中心,即標(biāo)準(zhǔn)運(yùn)營(yíng)中心和 [HNE1 、HMD3 、HMD3]。當(dāng)標(biāo)準(zhǔn)運(yùn)營(yíng)中心內(nèi)的庫(kù)存售完后,亞馬遜將開(kāi)始使用存儲(chǔ)在 [HNE1 、HMD3 、HMD3] 中的商品作為您的庫(kù)存。只有當(dāng)您在標(biāo)準(zhǔn)運(yùn)營(yíng)中心和 [HNE1 、HMD3 、HMD3] 的所有庫(kù)存均售完后,您的商品才會(huì)缺貨
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為什么我會(huì)知道這三個(gè)是季節(jié)性倉(cāng)庫(kù)呢,因?yàn)橛辛硗庖豢町a(chǎn)品也遇到這種事,但目前斷貨了亞馬遜依舊沒(méi)有調(diào)用被放在季節(jié)性倉(cāng)庫(kù)里面的上架,現(xiàn)在還在開(kāi)case與客服battle
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我的問(wèn)題是,該用什么樣的術(shù)語(yǔ)才能讓客服幫我把被放在季節(jié)性倉(cāng)庫(kù)的庫(kù)存調(diào)撥到正常庫(kù)存并上架?我開(kāi)case的客服都是說(shuō)要等標(biāo)準(zhǔn)倉(cāng)的都賣(mài)完才能調(diào)撥季節(jié)倉(cāng)庫(kù)的
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大佬們救救運(yùn)營(yíng)仔
T-T
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9 個(gè)回復(fù)
LYE23029 - 一個(gè)微不足道的社媒營(yíng)銷(xiāo)還債人
贊同來(lái)自: 妮妮154 、 漫山遍野 、 五月花
1.首先確認(rèn)產(chǎn)品是否帶電,是否過(guò)了危險(xiǎn)品審核。(只要帶電就去填,不管平臺(tái)有沒(méi)有報(bào)錯(cuò),避免客服再次找你確認(rèn)。)
2.開(kāi)case路徑:other account issues 語(yǔ)言選英文 開(kāi)case時(shí)間不限。不要開(kāi)中文case, 試過(guò)兩回沒(méi)用。
3.內(nèi)容:
Asin:XX? FNSKU:XXX? ?Shipment ID: XXXX
I am writing to urgently request the immediate relocation of 87 products associated with the 【Asin】 from the Seasonal Operations Center to Standard Inventory.
There are several critical reasons for this request:
The current inventory level of the product is at 0, resulting in a sold-out status and extended delivery times on the product listing. This situation significantly impacts the buyer experience and leads to a decrease in order rates.
Despite the product passing the dangerous goods review on the platform and being categorized as "DANGEROUS GOOD FBA FULFILLABLE," it has not been permitted to be placed in standard inventory. Our understanding is that only Amazon dangerous goods or seasonal products are typically stored in the seasonal operations center. However, this 【product name】 is a year-round product with no seasonal restrictions.
Our company has consistently maintained a high level of inventory performance on Amazon, with performance metrics exceeding the required standards and showing continuous improvement. Therefore, we are perplexed as to why this particular product is not allowed to be fully integrated into standard inventory for sale.
Although the product listing is active, the zero inventory level and extended delivery times are negatively impacting sales. If Amazon does not adjust the product to "sellable standard inventory" promptly, it will result in an "Aged Inventory" surcharge. Consequently, we will be forced to lodge a complaint to protect our due rights.
We kindly request your immediate attention to this matter and appreciate your prompt action to move our product into available "Standard Stock" to ensure its availability for sale.
Thank you for your attention to this urgent matter. We look forward to a swift resolution.
Shipment ID: XXX
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下午一般就有回復(fù)了。
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不會(huì)像case說(shuō)的那么長(zhǎng)時(shí)間,第二天就開(kāi)始入庫(kù),基本幾天就入庫(kù)完了。