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所在分類:  Amazon 所屬圈子: Amazon政策規(guī)則 Amazon

終于可以發(fā)帖了,發(fā)第一個(gè)帖子求助一下大佬們?。?!關(guān)于亞馬遜商城交易保障索賠失敗的問題,誰懂啊家人們?

發(fā)帖4次 被置頂1次 被推薦0次 質(zhì)量分0星 回帖互動(dòng)340次 歷史交流熱度42.28% 歷史交流深度0%
事情是這樣的:客戶由于收不到貨而開A-Z, 但USPS上顯示已到貨,向亞馬遜申訴,而亞馬遜是不管三七二十一馬上同意給客戶退款的。我們調(diào)查了訂單之后發(fā)現(xiàn)已經(jīng)簽收了,由此發(fā)起申訴,但是隨后被亞馬遜駁回了,也沒有再申訴的入口。開case也無果,說是維持他們原來的決定,就覺得很離譜。今年下半年已經(jīng)有兩個(gè)因收不到貨而來的a-to-z索賠了,實(shí)際上都是顯示簽收了,我們申訴都沒有通過。需要說明的是,上半年以及去年那些索賠的訂單,類似情況的我們用同樣的模板申訴是成功的,但是現(xiàn)在都不行了,亞馬遜直接給駁回了,我們提供的證據(jù)明明已經(jīng)很充分了,但它還是說不足,各位有什么辦法嗎??
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之前我們用的就一直是這個(gè)模板:?
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Dear amazon,

We received an A-Z claim from a buyer. And it caught our high attention.

He claimed that the ordered item he still not receive.

We had check the tracking number on USPS website. Found out that the package has arrived on . We did ship in time. We had contact the buyer in the first time and attached the screenshot to him, and explain to him, this item has arrive, but he didn’t reply the email.

We can provide the emails for your reference.

In this case, we provide the item as same as the listing and shipped it in time, we want to solve this by communication, but the buyer didn’t reply us. We hope Amazon can recheck this A-Z complain then make a fair judgment.
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有沒有朋友有類似的經(jīng)歷?出來現(xiàn)身說法或者討論一下。
已邀請:
這個(gè)A-to-Z索賠,我也遇到過這種明明簽收了卻說包裹沒送達(dá)的問題,有提供簽收證明圖片,可也申訴失敗,自發(fā)貨真的賊怕這個(gè)
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