社區(qū) 發(fā)現(xiàn) Amazon Account locked- 賣(mài)家賬戶...
Account locked- 賣(mài)家賬戶被鎖定 原因是買(mǎi)家賬戶被鎖定。聽(tīng)說(shuō)最近這種情況比較多，還請(qǐng)大家集思廣益
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2023年6月20日更換了店鋪的2步驗(yàn)證綁定號(hào)碼，然后過(guò)了幾分鐘就收到郵件說(shuō)：
Hello, We have suspended your Amazon account. Why did this happen? We took this measure because the information available to us indicates that you may have provided inaccurate information to Amazon or otherwise used the account in violation of the Amazon conditions of use policy. Has this action been taken in error? If you would like to appeal this decision, please reply to this email?and we will further investigate. Account Specialist Amazon.com https://www.amazon.com
?
回復(fù)了郵件后當(dāng)天又收到回復(fù)：
Hello, After a review of the information provided by you, we have taken the decision to suspend your Amazon account. We took this measure because the information available to us indicates that you may have provided inaccurate information to Amazon or otherwise used the account in violation of the Amazon conditions of use policy. We will not reply to further emails about this issue. Account Specialist Amazon.com https://www.amazon.com
我的賬戶賣(mài)家賬戶目前正常，買(mǎi)家賬戶被鎖，導(dǎo)致賣(mài)家登錄不上。Tips: 亞馬遜賣(mài)家支持團(tuán)隊(duì)告訴我的。
?
后面各種打電話，發(fā)郵件，終于在7月10號(hào)得到回復(fù)說(shuō)：
?
Hello,
The decision to close your account was made solely by Amazon and you must address your concerns with Amazon.cn.
While this activity is not directly related to your Amazon.com account, we cannot allow you to remain an Amazon.com customer when a partner site has taken this action.
Account Specialist
Amazon.com
www.amazon.com
MD，我根本就沒(méi)有在中國(guó)亞馬遜上開(kāi)賬戶啊。當(dāng)天回復(fù)了Account Specialist團(tuán)隊(duì)，今天7月19號(hào)了還沒(méi)回復(fù)。
1，后臺(tái)開(kāi)case 。機(jī)械式回復(fù)，要我找買(mǎi)家支持團(tuán)隊(duì)。
2,? ?聯(lián)系賣(mài)家支持。也是說(shuō)在調(diào)查，過(guò)幾天說(shuō)要我找買(mǎi)家支持團(tuán)隊(duì)
3，聯(lián)系A(chǔ)ccount Specialist團(tuán)隊(duì)。如上
4，給美國(guó)亞馬遜消費(fèi)者支持打了30個(gè)電話?？头颊f(shuō)沒(méi)有權(quán)限，需要Account Specialist去處理。
?
大神們，如果有相同遭遇的，請(qǐng)給小弟提供一些思路和方案。不勝感激.
聽(tīng)說(shuō)最近遇到這種情況的小伙伴比較多，我也是牽個(gè)頭，公開(kāi)提問(wèn)，大家集思廣益，通過(guò)自己申訴解決問(wèn)題。
Hello, We have suspended your Amazon account. Why did this happen? We took this measure because the information available to us indicates that you may have provided inaccurate information to Amazon or otherwise used the account in violation of the Amazon conditions of use policy. Has this action been taken in error? If you would like to appeal this decision, please reply to this email?and we will further investigate. Account Specialist Amazon.com https://www.amazon.com
?
回復(fù)了郵件后當(dāng)天又收到回復(fù)：
Hello, After a review of the information provided by you, we have taken the decision to suspend your Amazon account. We took this measure because the information available to us indicates that you may have provided inaccurate information to Amazon or otherwise used the account in violation of the Amazon conditions of use policy. We will not reply to further emails about this issue. Account Specialist Amazon.com https://www.amazon.com
我的賬戶賣(mài)家賬戶目前正常，買(mǎi)家賬戶被鎖，導(dǎo)致賣(mài)家登錄不上。Tips: 亞馬遜賣(mài)家支持團(tuán)隊(duì)告訴我的。
?
后面各種打電話，發(fā)郵件，終于在7月10號(hào)得到回復(fù)說(shuō)：
?
Hello,
The decision to close your account was made solely by Amazon and you must address your concerns with Amazon.cn.
While this activity is not directly related to your Amazon.com account, we cannot allow you to remain an Amazon.com customer when a partner site has taken this action.
Account Specialist
Amazon.com
www.amazon.com
MD，我根本就沒(méi)有在中國(guó)亞馬遜上開(kāi)賬戶啊。當(dāng)天回復(fù)了Account Specialist團(tuán)隊(duì)，今天7月19號(hào)了還沒(méi)回復(fù)。
1，后臺(tái)開(kāi)case 。機(jī)械式回復(fù)，要我找買(mǎi)家支持團(tuán)隊(duì)。
2,? ?聯(lián)系賣(mài)家支持。也是說(shuō)在調(diào)查，過(guò)幾天說(shuō)要我找買(mǎi)家支持團(tuán)隊(duì)
3，聯(lián)系A(chǔ)ccount Specialist團(tuán)隊(duì)。如上
4，給美國(guó)亞馬遜消費(fèi)者支持打了30個(gè)電話?？头颊f(shuō)沒(méi)有權(quán)限，需要Account Specialist去處理。
?
大神們，如果有相同遭遇的，請(qǐng)給小弟提供一些思路和方案。不勝感激.
聽(tīng)說(shuō)最近遇到這種情況的小伙伴比較多，我也是牽個(gè)頭，公開(kāi)提問(wèn)，大家集思廣益，通過(guò)自己申訴解決問(wèn)題。
倒計(jì)時(shí)：
13 個(gè)回復(fù)
匿名用戶
贊同來(lái)自: 黑荼二 、 亞沒(méi)爹
解決辦法嘗試：
1、提交信用卡賬單是登錄買(mǎi)家賬號(hào)的時(shí)候提示的，登錄買(mǎi)家賬戶，根據(jù)登錄界面提示提交信息，看是否有讓你提交信用卡賬單，信用卡的信息需要和后臺(tái)的保持一致，可以加個(gè)綜合信息查詢憑證順帶提交
2、買(mǎi)家號(hào)沒(méi)有入口的話，可以發(fā)郵件給這些郵箱，這些郵箱是專(zhuān)門(mén)處理買(mǎi)家號(hào)問(wèn)題的，順帶提交信用卡賬單+憑證：
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chargeback-alert@amazon.com
account-alert@amazon.com
adressen-bestaetigung.com
address-verification@amazon.com
?
登錄賣(mài)家賬戶的頁(yè)面也能開(kāi)case，開(kāi)那個(gè)渠道的case，需要多試幾次，說(shuō)買(mǎi)家號(hào)沒(méi)有第三方登錄的情況，順帶提交信用卡賬單+憑證
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3、我這里記錄了聯(lián)系亞馬遜客服的電話通道
買(mǎi)家支持電話：buyer support 1-877-251-0696,1-866-216-1072
匿名用戶
贊同來(lái)自: 黑荼二 、 亞沒(méi)爹
解決辦法嘗試：
1、提交信用卡賬單是登錄買(mǎi)家賬號(hào)的時(shí)候提示的，登錄買(mǎi)家賬戶，根據(jù)登錄界面提示提交信息，看是否有讓你提交信用卡賬單，信用卡的信息需要和后臺(tái)的保持一致，可以加個(gè)綜合信息查詢憑證順帶提交
2、買(mǎi)家號(hào)沒(méi)有入口的話，可以發(fā)郵件給這些郵箱，這些郵箱是專(zhuān)門(mén)處理買(mǎi)家號(hào)問(wèn)題的，順帶提交信用卡賬單+憑證：
?
chargeback-alert@amazon.com
account-alert@amazon.com
adressen-bestaetigung.com
address-verification@amazon.com
?
登錄賣(mài)家賬戶的頁(yè)面也能開(kāi)case，開(kāi)那個(gè)渠道的case，需要多試幾次，說(shuō)買(mǎi)家號(hào)沒(méi)有第三方登錄的情況，順帶提交信用卡賬單+憑證
?
3、我這里記錄了聯(lián)系亞馬遜客服的電話通道
買(mǎi)家支持電話：buyer support 1-877-251-0696,1-866-216-1072